Photoshop freezes when using crop (and other tools)

Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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Photoshop 22.3.0 freezes when I use crop tool. I select it then boom. Won't work. I just tried to use text tool too. Freezes entire program.

 

Yes, I chose to uninstall past versions, didn't think that would be an issue. I saw another post where OP was attacked for uninstalling past apps. Well not everyone has piles of storage for doubling up on Adobe apps so why would that make a difference?

 

Someone will probably call me out for not giving the right info but......we are paying a ridiculous amount for this garbage software. I never had this happen before this update.

 

Info idk I don't post on tech forums so.

 Operating System
Windows 10 Pro 64-bit
CPU
Intel Core i7 7200U @ 2.50GHz 52 °C
Kaby Lake-U/Y 14nm Technology
RAM
16.0GB Dual-Channel DDR3 (14-17-17-40)
Motherboard
Microsoft Corporation Surface Pro (U3E1)
Graphics
Surface Display (2736x1824@59Hz)
Intel Iris Plus Graphics 640 (Microsoft)
Storage
476GB SAMSUNG KUS040202M-B000 (Unknown (SSD))
Optical Drives
No optical disk drives detected
Audio
Realtek High Definition Audio(SST)

TOPICS
Bug, Crash or freeze, Problem or error

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correct answers 1 Correct Answer

Community Beginner , Mar 28, 2021 Mar 28, 2021
I reset my preferences. Now it will take an half an hour to manually get them all back. Doesn't really tell me why it happened. All I know is I reset all the prefs and it works now. Thanks.

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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»I saw another post where OP was attacked for uninstalling past apps.«

Please post a link to that thread, I am curious to see what you consider »attacking«. 

»Well not everyone has piles of storage for doubling up on Adobe apps so why would that make a difference?«

The difference would not be that the new version performs differently depending on whether the old version has been uninstalled but that, if the new version should turn out to contain a bug that makes it unusable to you, you can easily go back to using the old version. (That it contains bugs seems undebatable but only you can really figure out whether they matter to your individual workflow.)

 

What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/kb/troubleshoot-fonts-photoshop.html
https://helpx.adobe.com/photoshop/using/preferences.html

 

If you should find it necessary to toll back Photoshop make sure to back-up all your customized presets first. 

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Hi @leafydragon ,

 

I appreciate your frustration. I'm with @c.pfaffenbichler on this one.

We're are independent experts who try and help fellow users.

On that note, here is a thread that may be of use to you.

https://community.adobe.com/t5/photoshop/photoshop-21-1-3-freezes-when-cropping-on-windows-10/td-p/1...

 

Best of luck

mj

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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I reset my preferences. Now it will take an half an hour to manually get them all back.

 

Doesn't really tell me why it happened. All I know is I reset all the prefs and it works now. Thanks.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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