Highlighted

Photoshop freezes when zooming and dragging canvas - iMac 2013 MAJOR ISSUE!

Explorer ,
Jul 09, 2020

Copy link to clipboard

Copied

I have an issue where my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything.

Mac user, late 2013 model. Im updated to the latest versions and such. 

 

Ive posted already here about it on a similar thread with the same issue but im fed up now. Had the problem for a while. The other day I was trying to cut out an image (very small file) and every minute or so it freezes so I have to reopen the file. So file size doesnt effect it. Zooming, moving and dragging the screen around seems to make it happen and on a frequent basis.

 

Ive already been advised to turn off the graphics card which isn't a cure as it still happens after this and this should never be a cure as its horrible to work in with it deactivated. I have also been advised to turn Legacy Compositing on or off which was turned off so I tried turning it on and closed and reopended PS. I then get a ghost version of whatever I move left in its place. So if I move a box for example there is a duplicate box still in the origional place but I cant delete it or move as if it where a ghost image of the origional. So this is not the answer.

 

I have friends with the same issue and also read other posts and complaints about it so its wide spread. Whats going on?

TOPICS
Crash or freeze

Views

660

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop freezes when zooming and dragging canvas - iMac 2013 MAJOR ISSUE!

Explorer ,
Jul 09, 2020

Copy link to clipboard

Copied

I have an issue where my canvas freezes when I zoom in or drag the canvas, and it remains stuck on the screen. I can move the canvas normally but I cant move anything or interact. No layers, no tools or buttons do anything.

Mac user, late 2013 model. Im updated to the latest versions and such. 

 

Ive posted already here about it on a similar thread with the same issue but im fed up now. Had the problem for a while. The other day I was trying to cut out an image (very small file) and every minute or so it freezes so I have to reopen the file. So file size doesnt effect it. Zooming, moving and dragging the screen around seems to make it happen and on a frequent basis.

 

Ive already been advised to turn off the graphics card which isn't a cure as it still happens after this and this should never be a cure as its horrible to work in with it deactivated. I have also been advised to turn Legacy Compositing on or off which was turned off so I tried turning it on and closed and reopended PS. I then get a ghost version of whatever I move left in its place. So if I move a box for example there is a duplicate box still in the origional place but I cant delete it or move as if it where a ghost image of the origional. So this is not the answer.

 

I have friends with the same issue and also read other posts and complaints about it so its wide spread. Whats going on?

TOPICS
Crash or freeze

Views

661

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jul 09, 2020 0
New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

Same issue and like you said turning off GPU acceleration is not an option.

 

I also noticed if I have multiple tabs / pictures open and it freezes in one, it will still continue to work in the other ones.

 

Mac Pro late 2013 here too.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2020 0
New Here ,
Nov 03, 2020

Copy link to clipboard

Copied

I have the same issue running the latest PS on a Windows 10 Pro machine and have to come to realize there is no online helpdesk anymore 😞

If I have to go thru this to be able to replace the sky I prefer downgrading to the previous version !

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 03, 2020 0
Adobe Community Professional ,
Jul 22, 2020

Copy link to clipboard

Copied

Which exact version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting the Photoshop  preferences?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2020 0
New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

for me OS version is 10.15.6

Photoshop 21.2.1 (just updated today)

32 GB of RAM

2 x AMD FirePro D300 2GB

 

I did not try to reset the preferences, I will see if that does somesting.

 

The problem is that is happens quite at random and is not that easy to reproduce.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2020 0
New Here ,
Jul 22, 2020

Copy link to clipboard

Copied

I was having this problem extremely frequently, every 5 minutes or so. I turned off rulers (CMD+R) and it happens less frequently. Once a day if that. Let me know if you have a fix, tried everything else. Resetting preferences, changing GPU settings, etc. Everything is up-to-date, Photoshop, Apple OS, etc.

 

iMac (Retina 5K, 27-inch, 2017)

4.2 GHz Quad-Core Intel Core i7

16 GB 2400 MHz DDR4

Radeon Pro 575 4 GB

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jul 22, 2020 0
New Here ,
Aug 12, 2020

Copy link to clipboard

Copied

I have the same issue. MBP 16". Tried all the reccomendations but it still comes and goes randomly. Canvas freezes then I have to restart photoshop.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 12, 2020 0
New Here ,
Aug 12, 2020

Copy link to clipboard

Copied

Same here, tryed all suggestin and problem persists.  And no, Adobe, turning off GPU isn't the sollution :/. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 12, 2020 0
Community Beginner ,
Aug 17, 2020

Copy link to clipboard

Copied

Same problem here random freeze almost 75% of the time when Zoomed to 100% scrubbing around with handtool freezes window until closed and reopened. 

Image.png

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 17, 2020 0
Explorer ,
Aug 18, 2020

Copy link to clipboard

Copied

Just to update this has not been resolved. I have tried everything that has been suggested both on here, on a seperate post and I have also been messaged by an adobe rep to advise and I have tried everything they have suggested but still no fix. 

 

There are other posts with this issue and since creating this I have been PM'd by people asking if Ive had it sorted as they are in the same boat. Theres a clear issue here with the software that we are all suffering with. It makes the photoshop unbearable to work in.

 

Adobe where you at? 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2020 1
Adobe Employee ,
Aug 18, 2020

Copy link to clipboard

Copied

Hi David,

We're sorry that the issue persists. We have rolled out an update for Photoshop (21.2.2). Please update Photoshop to the latest version and check if that helps. Also, have you tried disabling rulers to check if that makes a difference?

 

Regards,

Nikunj

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Aug 18, 2020 0
Community Beginner ,
Sep 23, 2020

Copy link to clipboard

Copied

I got the same problem the update did not fix this, at all. The exact same thing happens with me, drawing with my tablet, and I use space bar - canvas freeze even tho PS seems to still work, I can choose tools but can't do anything. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Sep 23, 2020 0