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Photoshop freezing at 99% when saving file - macOS

Community Beginner ,
Jan 10, 2020

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The most common workflow for me is importing to LR, color correcting in LR, retouching in PS, then once work is done in PS I save the file which takes the new retouched TIF back to LR.

The past two weeks or so whenever I save PS gets stuck at 99% when saving. I'm wasting a ton of time editing because I have to force quit PS and go back and make all the same edits.

 

Everything I've tried doesn't seem to work. Is anyone else experiencing this?? HELLLPPPP!!!

 

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Bug, Crash or freeze, Import and export, Mac, Performance, Problem or error

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Photoshop freezing at 99% when saving file - macOS

Community Beginner ,
Jan 10, 2020

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The most common workflow for me is importing to LR, color correcting in LR, retouching in PS, then once work is done in PS I save the file which takes the new retouched TIF back to LR.

The past two weeks or so whenever I save PS gets stuck at 99% when saving. I'm wasting a ton of time editing because I have to force quit PS and go back and make all the same edits.

 

Everything I've tried doesn't seem to work. Is anyone else experiencing this?? HELLLPPPP!!!

 

{Thread renamed by moderator}

Topics

Bug, Crash or freeze, Import and export, Mac, Performance, Problem or error

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682

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Jan 10, 2020 1
Adobe Employee ,
Jan 10, 2020

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Hi there,

Sorry to hear about Photoshop freezing, could you please try adding Photoshop to Mac's Security & Privacy settings and let us know if it helps? please check the steps here: https://helpx.adobe.com/in/photoshop/kb/photoshop-and-macosmojave.html#Penpressuredoesnotworkandbusy...

 

Regards,
Sahil

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Jan 10, 2020 0
Community Beginner ,
Jan 10, 2020

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Alright, so far so good!!! Thank you so much. If I have any other issues I'll let you know!!

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Jan 10, 2020 1
Community Beginner ,
Jan 10, 2020

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Hey Sahil, 

 

It seemed to have worked for an hour or so but its right back to freezing when saving. Is there another solution?? 

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Jan 10, 2020 0
Community Beginner ,
Jan 10, 2020

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Now my PS application won't open at all....HELPP!!! 

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Jan 10, 2020 0
Explorer ,
Feb 10, 2020

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Covert your external SSD to APFS and your problem is fixed. message me on IG if you need more help @drewbuckler

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Feb 10, 2020 0
Community Beginner ,
Feb 11, 2020

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I have the same problem. Also when working on internal drive with OS Catalina and the latest version of Photoshop (21.0.3).

For 2 weeks now PS started crashing during the saving process - I have to force quit PS and have to restart computer (that did not realize that PS was force quit) and the file I have been working on is totally corrupt  and can not be reopened. (It seems to me, that it also crashes the finder during that saving process ?!?)
It happens with light simple files with few layers as well as with complex large files - on external drives and internal drive.
I am absolutely desperate. (I deinstalled / reinstalled PS already several times now.
@drewbuckler would you have any idea?

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Feb 11, 2020 0
Explorer ,
Feb 11, 2020

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In ''Security & Privacy'' does Ps have ‘’Full Disk Access’’?

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Feb 11, 2020 0
Community Beginner ,
Feb 11, 2020

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Yes. 

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Feb 11, 2020 0
Explorer ,
Feb 11, 2020

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I guess you need to eliminate the cause of the problem, photoshop or your machine. Try saving onto a external hard drive or a SSD that’s formatted to APFC

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Feb 11, 2020 0
Community Beginner ,
Feb 11, 2020

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Thank you very much, I will try that! I fear it is my machine…
I could not even reply to your post!
Thank you very much for taking your time!

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Feb 11, 2020 0
Explorer ,
Feb 11, 2020

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Yeah the Adobe forum is a little challenging sometimes! Try DM on Instagram as well if you need quick help @drewbuckler

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Feb 11, 2020 0
Community Beginner ,
Feb 11, 2020

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Thank you!!!!

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Feb 11, 2020 0
New Here ,
Feb 11, 2020

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I have this issue and I'm not on Catalina, I'm on Mojoave on a less than 12 week old iMac.  It's becoming a real nuisance.  I just waited over 30 minutes for a single file to save.  I've got hundreds waiting to edit, this isnt' feasible!  It worked fine before the 2020 version.

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Feb 11, 2020 0
Explorer ,
Feb 11, 2020

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covert your eternal drive you're using to APSC format, xFat is old tech 

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Feb 11, 2020 0
Bugmugs2 LATEST
Explorer ,
Jul 20, 2020

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I'm having the same problems, and since none of the possible solutions offered in this and other forums are working, I decided to go on a chat with Adobe to describe the problem and at least have the word pass up through the ranks that there's a problem here! After taking remote control of my computer and observing my demonstration of the problem, the technician worked for more than an hour trying different approaches. Nothing he tried solved the problem or even improved the save times. After the last failure, the technician disconnected himself, without telling me, and dropped my problem into the "General Queue" for another technician to pick up. After another endless wait, I shut the whole process down in frustration. 

I told the techie that many others are having this problem and that it's almost certainly a bug, but he just didn't want to give up, until he did--suddenly and without explanation. Adobe, will you please explain yourselves?

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Jul 20, 2020 0