Photoshop freezing at 99% when saving file.

New Here ,
Dec 08, 2019 Dec 08, 2019

Copy link to clipboard

Copied

Hi. At about a week long I cant save files with smart objects and smart effects. Saving always freezing at 99% and force quit is needed. After Im not able to start PS and I need to restart mac. All the changes I made are lost of course. Is it a bug or is there any solution? Thx

TOPICS
Bug, Crash or freeze, Mac, Problem or error

Views

14.3K

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
replies 169 Replies 169
Adobe Community Professional ,
Dec 08, 2019 Dec 08, 2019

Copy link to clipboard

Copied

Hi, we are sorry that you are experiencing problems with Adobe Photoshop. Could you please provide us with more information that is inconsistent with the characteristics of your PC and the version of Photoshop you are using?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Feb 29, 2020 Feb 29, 2020

Copy link to clipboard

Copied

Having the same 99% stuck issues. Frustrating beyond belief.

Have PS 2020, Imac Catalina. Installed update 21.0.2 Even upgraded the Imac's ram.

 

Seems to be an issue with especially large PSD files. Gets stuck at 99% and you need to reboot the entire computer.

Most of the time the PSD file is then completely unusable and looks corrupt (all colors mixed etc).

Hours of work LOST. This issue needs fixing on Adobe's side NOW to work well with Catalina.

Frankly, I prefer not to read about a blamegame catalina/Adobe,  As a customer, I just want this to work well.

 Please fix this A.S.A.P thank you.

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 01, 2020 Mar 01, 2020

Copy link to clipboard

Copied

Exactly my issue only mine freezes at 73% and no error messages! I waited hours to see if it would eventually save. Nope. I had to restart computer. The file looked the same as you're describing. Horizontal multicoloured lines! 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

Hi Tina,

The only thing I do see is that it seems a bit better when using smaller sized PSD files.

Also turn on your activity monitor (mac) and close other programs like safari etc who take a lot of ram.

I have 24GB ram now yet it still seems to be an issue.

Please share new experiences. I appreciate it.

 

Regards,

Henri

www.tooninyourhead.com

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

Are any of you saving directly to an external drive?

If so, please read through this thread as it has been covered extensively.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

I have read this thread. The only reference to a solution I've seen is to save to my local drive and then copy to my external hard drive. This is impractical. I have given read and write permissions to PhotoShop for my external hard drive; yet still freezes at 99%. Please tell us how to fix the problem. Thanks. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

Part of the issues are due to the formatting of the external drive after Catalina updates.

Reformatting the drive to a compatible format resolves that issue.

https://discussions.apple.com/thread/250727433 

 

However, others have reported general slow downs on their external drives.

This article goes into details to resolve (without reformatting).

https://appletoolbox.com/mac-macbook-doesnt-recognize-external-drives-troubleshooting-tips/ 

There was another thread on the Adobe forums where someone changed out their USB connection and it resolved.

Either way, a slow drive or not allowing direct write access from Photoshop can cause the stall when saving. IT has nothing to do with RAM or specs other than a recent upgrade to Catalina.

 

The fact that smaller PSDs save without issue leans me towards the drive slow down issue.

 

I'm not blindly defending Adobe but in this case it seems to be an issue with Apple and the changes in Catalina. If I weren't having the same issues with larger files from other programs (Excel) I would think it was a Photoshop centric issue as well.

 

Adobe is aware of the issue and is working to resolve, but if Apple doesn't also make updates to address, I'm not sure what Adobe can do about the system OS. 😕

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

But the thing is, I’m not using Catalina. I’m still using Mojave.

Sent from my iPhone

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 02, 2020 Mar 02, 2020

Copy link to clipboard

Copied

For Mojave, have you checked your Apple security and privacy preferences?

You need to make sure Photoshop has all disk access and is in the list and checked.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Same here, for now this seems the only -very impractical- solution.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 19, 2020 Mar 19, 2020

Copy link to clipboard

Copied

Same problems and they are major now.  Once the freeze happens the only way to open PS or any again is to reboot the computer - however, that doesn't help as the same problems happen again.  I'm not stuck at home and without PS, LR or Br and it's so sad.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 08, 2019 Dec 08, 2019

Copy link to clipboard

Copied

Hi Johnee,

Sorry about your experience. I assume you are using the Photoshop 2020 version. If that is the case, a crash report dialogue box should pop-up when the freeze occur. I suggest, as it requests, you explain in details what you are doing when you have the freezing, and any other relevant information, complete the other requirements of that crash report dialogue box and send the report. 

Best wishes

JG

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

Hi, I am having the same issue. My file is saving to 99% and not completing the task. Leading me to force quit photoshop and losing all work that has been done.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

Hi Eghaf,

Sorry to hear about your experience. What version of Photoshop are you using?

Did you get the latest update?

Is it absolutely none of your files saving, or does the first one save and then no other except you quit photoshop?

 

 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 11, 2019 Dec 11, 2019

Copy link to clipboard

Copied

The latest 2020 version. I haven't had this issue prior to updating.

 

None of the file is saving, and trying to reopen it can only open a recovered file. Then I am unable to quit photoshop as it is still trying to save the file. Which has to make me force quit the program completely.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 13, 2019 Dec 13, 2019

Copy link to clipboard

Copied

The same here. And I need also to restart the camputer in order to have PS working again. 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 06, 2020 Jan 06, 2020

Copy link to clipboard

Copied

Same here, mac catalina, external SSD and the latest PS & LR.  Do you have a solution for this now? It has destroyed half of today's work for me. 😞 

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 06, 2020 Jan 06, 2020

Copy link to clipboard

Copied

Per Adobe's own guidelines be wary about saving to an external/network drive or risk data loss.

It is even more prevelant with Catalina.

https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html 

Specifically:

"When you save and open files across a network or from removable media, many variables affect application performance. Therefore, some problems occur more frequently when you work across a network or from removable media than from a local hard disk. "

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 23, 2020 Jan 23, 2020

Copy link to clipboard

Copied

I've the same issue since I updated to version 21.0.3 I can't save any of my work.. I wish if there is anyway I can sue adobe for all the work i've lost!! it is really frustrating .. more worse when it freezes it ruin the psd file!!Screen Shot 2020-01-23 at 4.48.25 PM.png

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 24, 2020 Jan 24, 2020

Copy link to clipboard

Copied

Again - please read the post this is a catalina issue not Photoshop.

Save to your local HD not a network or external and make sure you have allowed PS access to your HD via Catalina security preferences.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 25, 2020 Jan 25, 2020

Copy link to clipboard

Copied

I'm still having the same issue. It has nothing to do with local HD or Network or whatever you're talking about. 

obeviously, you don't know 1% about the problem. Photoshop requstes to have access to HD via catalina during the first installation. 

FYI, why other versions of photoshop used to work fine with catalina??? and why I can't save my work on external hard disk drive or network ??? 

[abusive text removed by moderator]

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jan 25, 2020 Jan 25, 2020

Copy link to clipboard

Copied

I don't know why some people find it impossible to accept that MacOS can have bugs, or that Apple can have any faults whatsoever. Why is that? I'm really curious about this phenomenon.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 30, 2020 Jan 30, 2020

Copy link to clipboard

Copied

maybe because none of our other programs or having this issue, hmmmmm imagine that... only adobe issues.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Feb 07, 2020 Feb 07, 2020

Copy link to clipboard

Copied

Gee, I'm only having this problem in one version of Photoshop across several machines have no other issues including other versions of Photoshop - must be Catalina. I even loaded PS 19 and it worked. 20 has just lost me my second day's work.  Thanks for that bit o wisdom D_Fosse.

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines