Photoshop freezing at startup on Halide Bottlenecks

New Here ,
Apr 27, 2020 Apr 27, 2020

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I am trying to open photoshop and the program is frozen on "Adding extension... Halide Bottlenecks" has this happened to anyone else and is there any way to fix this problem...I am working on a deadline and need Photoshop to open as soon as possible...

Thanks in advance for any suggestions.

 

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Adobe Community Professional ,
Apr 27, 2020 Apr 27, 2020

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Yes, it's a known issue on macOS Catalina.  See these related help articles.

https://helpx.adobe.com/photoshop/kb/known-issues.html

https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html

 

Moving question from Get Started to Photoshop. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Aug 28, 2020 Aug 28, 2020

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I'm experiencing the same problem some days ago do any one here can tell me what is that extension for? 

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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Its either corrupt color presets or a large preset format.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Dec 22, 2020 Dec 22, 2020

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Hi Kevin,

 

I'm also having this problem, but don't see any large preset files as described in "Freeze-on-Launch" above (the largest is 787 bytes.) Is there another way out of this? No version of Photoshop will now launch on my machine.

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Explorer ,
Dec 22, 2020 Dec 22, 2020

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I'm using a mac. I right-clicked on the Photoshop app >  Show Package Content > Contents >  Plugins > Required > Extensions then added a ~ before HalideBottlenecks.plugin. No problems the past week since I've done this. Maybe for some users/uses, it's required but whatever great addition this is, I'm not missing anything.

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi @Alegria E. the halide plugin helps certain imaging functions to go faster. It's usually the last plugin that is loaded, so if Photoshop chokes for some other reason AFTER the plugin loads, it can appear as if Halide caused the crash.

 

If you are still disabling the plugin, we'd be curious to know whether re-enabling it causes the error to come back; it would be great to chase down a problem if it's going on, since we have more halide optimizations planned for the future.

 

-Mark

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Community Beginner ,
Feb 13, 2021 Feb 13, 2021

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I'm having the same problem, can't open Photoshop at all. First it was freezing at "halide bottlenecks" so I added the ~ next to the file. Now it's freezing at "MMXcore routines" or "multiprocessor support" and still won't ever open. Sooo frustrating.

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Explorer ,
Dec 11, 2020 Dec 11, 2020

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What is this aptly named Halide Bottlenecks? Why do we need it and/or how can we disable it? I already hit shift when starting up Photoshop to disable plug-ins but this bottleneck still loads.  I mean it does say it's an extension but when I search my computer, I can't find it. Where is it?

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Adobe Community Professional ,
Dec 11, 2020 Dec 11, 2020

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Its either a corrupt color profile or larger preset setting. Use the freeze on launch solution listed above.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
Feb 09, 2021 Feb 09, 2021

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Hi Guys,

 

I tried all the possible solutions mentioned above but none of them work. I still get ' adding extention ...halide bottlenecks.

I'm working on a new Mac Mini M1. When I try to open Photoshop on my MacBook Pro 2015 it first shows the adding extention...halide bottleneck' but it swiftly switches to ' checking preferences and than opens, but on this new computer I can't get it to work. 

Lightroom is working just fine. 

Can you please help!

Thank you

 

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New Here ,
Feb 09, 2021 Feb 09, 2021

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I'm struggeling with the same problem. The Beta version doesn't work either. I reinstalled multiple versions but nothing works. I'm using a new mac Book pro with the M1. 

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Adobe Employee ,
Feb 09, 2021 Feb 09, 2021

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@defaulti4wjcis395eb @jannar93524538 , if you create a new administrator account and provide Photoshop all the necessary access in Security and Privacy settings, does that work?

 

It sounds like it's getting hung up on writintg the preferences file, which could be disk access issue.

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Mark, this worked!! now I can open it in my other administrator account but how can I get it opened in my original account? Please help... 

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Maybe run through this document while logged in as administrator, changing access rights for all the necessary folders, then log in with your original account and see if it works.

 

 https://helpx.adobe.com/photoshop/kb/required-permissions-for-photoshop0.html

 

Or start your new identity today with your new account. 6 of one, half a dozen of the other.

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Hi @Mark.Dahm really hope you can help me. I used Migration Assistant to transfer my account from an old Macbook Pro to a new Macbook Air M1. I've tried running Photoshop but it keeps freezing at launch (on Halide Bottlenecks). I've then created another admin account, reinstalled Photoshop there and it runs, but I need to be able to run Photoshop in my original account. How can I do that? I've tried copying the "Adobe" folder from "Application Support", changing permissions to that folder and enclosed items but Photoshop keeps hanging and it's very frustrating. I mean, it's odd that I uninstall all Adobe products in my Creative Cloud plan, I delete the Creative Cloud app itself, then reinstall everything and Photoshop keeps hanging! Looking forward to your insight into this. Thanks in advance!

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New Here ,
Feb 11, 2021 Feb 11, 2021

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I did it! I just cleaned and deinstalled all adobe products using the cleaner tool, then reinstalled the latest versions, starting with creativ cloud and the Lightroom and Photoshop and now it works perfectly fine. I think I had some old versions or something like that that caused the problem. Had the programs installed automatically over my iCloud. 

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Hi @defaulti4wjcis395eb what "cleaner tool" are you referring to? Where can I download that? Thanks!

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Adobe Community Professional ,
Feb 19, 2021 Feb 19, 2021

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Adobe Creative Cloud Cleaner Tool

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Thanks @Nancy OShea I've executed that tool, did the complete cleanup and then reinstalled the Creative Cloud app, then reinstalled Photoshop and it still keeps freezing at launch. I believe this is due to having migrated my account from an old Mac to a new one using Migration Assistant, but it's frustrating that I've tried several things (as described above) and Photoshop still won't run (not the current version, nor previous ones or the M1 Beta). Any insight? Thank you!

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Adobe Employee ,
Feb 19, 2021 Feb 19, 2021

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I don't have any experience troubleshooting the migration assistant, so if the issue is embedded in there, I may not be able to help.

 

But thinking out loud, here, it's possible the migration assistant moved all your prefs over from the old system, where a better choice may be to let Photoshop generate its preferences 'organically' from that system. Try manually deleting the prefs, and let Photoshop regenerate new ones from scratch.

 

Backup beforehand if you want to, but delete the folder, as described here: https://helpx.adobe.com/photoshop/using/preferences.html

 

 

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New Here ,
Feb 19, 2021 Feb 19, 2021

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Hi @Mark.Dahm I've been finally able to run Photoshop. As I mentioned, I've used the Cleaner tool and, even though it removed the Adobe files in my User Library (/user/Library/) there was still a big "Adobe" folder in the Root Library (/Library/). I've deleted that entire "Adobe" folder, then reinstalled Creative Cloud and then Photoshop now it runs fine. Thanks for your support!

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New Here ,
Feb 27, 2021 Feb 27, 2021

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I woke up today to all of my Adobe apps failing to load. Photoshop, Illustrator, and InDesign. I tried uninstalling them all, and that didn't help. Photoshop stops trying to load on the Halide Bottleneck. Illustrator tried to run a diagnostic after it failed to load the first time, and it froze on step 1. I'm on a tight deadline with thousands of dollars at stake. Should I try manually deleting all things Adobe, and start from scratch so all new prefs files are built? Thank you!

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Adobe Employee ,
Feb 28, 2021 Feb 28, 2021

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@DVous , sorry for this situation. My guess is that something went south with the creative cloud sync agent, and a fresh install of the creative cloud desktop is in order.

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