Photoshop freezing on startup

New Here ,
Mar 14, 2021 Mar 14, 2021

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Hello there,

My photoshop is crashing at start up. It crashes while loading "reading preferences".
I have been using it since febuary last year with zero issues. Nothing has changed with my system and I am up to date with the latest version. My PC is suitable to run all adobe suite software.

I have read through the community posts but have not found a response that has helped me. I have unistalled/reinstalled. Delete the prefernces files from both within the cloud app and from directly in the appdata file.

Nothing seems to get it starting. I noticed a few days it ago it was loading slower now as of today it is not loading at all. I used it yesterday. This has only ever happend with this new update.

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Bug, Crash or freeze, Problem or error, Windows

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New Here ,
Mar 14, 2021 Mar 14, 2021

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I have also held control-alt-shift and deleted the prefferences that way.

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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Hi

Please report the 22.3 bugs to the product developers here https://feedback.photoshop.com/  so Adobe staff can see it.

Until the 22.3 bugs are fixed, you can revert to 22.2 using the Creative Cloud app.

~ Jane

 

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Community Beginner ,
Mar 14, 2021 Mar 14, 2021

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Thanks for letting us know about the option to be able to revert to the previous version. 

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Adobe Community Professional ,
Mar 14, 2021 Mar 14, 2021

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You're welcome, @edwardl91078640 

~ Jane

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