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Photoshop freezing while doing adjustments

New Here ,
Jun 05, 2020

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Hi I need help my photoshop can't even handle a minor adjustments on a simple jpeg file. It freezes and then crashes constantly and I can't work like this anymore. Thanks to Adobe i need a career change lol

 

Anyone else have this issue or know of anything that can help?

 

Thanks

 

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Crash or freeze, Performance, Problem or error

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Photoshop freezing while doing adjustments

New Here ,
Jun 05, 2020

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Hi I need help my photoshop can't even handle a minor adjustments on a simple jpeg file. It freezes and then crashes constantly and I can't work like this anymore. Thanks to Adobe i need a career change lol

 

Anyone else have this issue or know of anything that can help?

 

Thanks

 

{Thread titled changed by the moderator}

TOPICS
Crash or freeze, Performance, Problem or error

Views

340

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Jun 05, 2020 0
Adobe Employee ,
Jun 05, 2020

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Hi there,

 

We're sorry for the freeze issue while doing adjustments in Photoshop. This is a known issue after the recent update of Photoshop 21.1.3. Our engineering team working on the fix. In the meanwhile, you can turn off the "Rulers" from the View menu in Photoshop as a workaround. 

 

To know more about the existing known issue and their workarounds, check out the following article: https://helpx.adobe.com/photoshop/kb/known-issues.html

 

Thanks,

Mohit 

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Jun 05, 2020 1
New Here ,
Jun 05, 2020

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turning off the rulers doesnt do anything. i cant do even a tiny task. im getting behind on my work

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Jun 05, 2020 0
Adobe Employee ,
Jun 08, 2020

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Hi there,

 

Thanks for the update. You may try reset Photoshop preferences back to default and see if that helps. Here's the article for the steps: https://helpx.adobe.com/in/photoshop/using/preferences.html#AdjustpreferencesinPhotoshop

 

If resetting preferences doesn't help then, I would suggest you roll back to the previous version via Adobe Creative Cloud Desktop app so that at least you can finish your work.

 

Thanks,

Mohit

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