Photoshop freezing while doing adjustments

[hannahb74480263]

Hi I need help my photoshop can't even handle a minor adjustments on a simple jpeg file. It freezes and then crashes constantly and I can't work like this anymore. Thanks to Adobe i need a career change lol

Anyone else have this issue or know of anything that can help?

Thanks

{Thread titled changed by the moderator}

[Mohit Goyal]

Hi there,

We're sorry for the freeze issue while doing adjustments in Photoshop. This is a known issue after the recent update of Photoshop 21.1.3. Our engineering team working on the fix. In the meanwhile, you can turn off the "Rulers" from the View menu in Photoshop as a workaround. 

To know more about the existing known issue and their workarounds, check out the following article: https://helpx.adobe.com/photoshop/kb/known-issues.html

Thanks,

Mohit 

[hannahb74480263]

turning off the rulers doesnt do anything. i cant do even a tiny task. im getting behind on my work

[Mohit Goyal]

Hi there,

Thanks for the update. You may try reset Photoshop preferences back to default and see if that helps. Here's the article for the steps: https://helpx.adobe.com/in/photoshop/using/preferences.html#AdjustpreferencesinPhotoshop

If resetting preferences doesn't help then, I would suggest you roll back to the previous version via Adobe Creative Cloud Desktop app so that at least you can finish your work.

Thanks,

Mohit