Photoshop freezing with Wacom Tablet on MAC

May 24, 2020

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When start using the pen tablet in PS it will freeze up with the spinning color, I have to force quit the application and re-open.  It does not seem to matter much on which tool or edit procedure I am doing at the time.  It only takes about 1 minute before it freezes.  I know the problem is related to using the pen tablet because I can open PS and work all day with a mouse and will not have a single issue.  Pick up the pen and withing a few minutes it freezes.  I just saw that WACOM released a new driver (6.3.39-1) and I got excited.  I installed it and it seem to work for about 5-10 minutes before freezing.

 

I am running a MacBook Pro (8DDR3), Calalina 10.15.4, latest PS 21.1.3, with a WACOM Intuos pen tablet (6.3.39-1).  I have used the computer and pen tablet successfully all last year.  Then sometime when I either upgraded the operating system or the latest PS the problem started happening.  As I said before, I can work all day with a mouse and no problem with the hardware/software combination listed above.

 

Is there a fix for this or does another pen tablet manufacturer have a better product, I miss using the pen!!

 

Thx

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Crash or freeze, Mac, Problem or error

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Photoshop freezing with Wacom Tablet on MAC

May 24, 2020

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When start using the pen tablet in PS it will freeze up with the spinning color, I have to force quit the application and re-open.  It does not seem to matter much on which tool or edit procedure I am doing at the time.  It only takes about 1 minute before it freezes.  I know the problem is related to using the pen tablet because I can open PS and work all day with a mouse and will not have a single issue.  Pick up the pen and withing a few minutes it freezes.  I just saw that WACOM released a new driver (6.3.39-1) and I got excited.  I installed it and it seem to work for about 5-10 minutes before freezing.

 

I am running a MacBook Pro (8DDR3), Calalina 10.15.4, latest PS 21.1.3, with a WACOM Intuos pen tablet (6.3.39-1).  I have used the computer and pen tablet successfully all last year.  Then sometime when I either upgraded the operating system or the latest PS the problem started happening.  As I said before, I can work all day with a mouse and no problem with the hardware/software combination listed above.

 

Is there a fix for this or does another pen tablet manufacturer have a better product, I miss using the pen!!

 

Thx

TOPICS
Crash or freeze, Mac, Problem or error

Views

726

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May 24, 2020 0
May 26, 2020

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I have the same problem. Everything around or behind the photoshop window works but is blocked because of photoshop being frozen and I have to force quit the programme. Very annoying. My photoshop updated 5 days ago, I used to have this issue at my old place of work, I was using a PC running Windows and when Photoshop updated, my Wacom tablet would have trouble on the sliders in photoshop, or any page scrolling. When we looked into it, at the time the only solution was to re-install the previous version of Photoshop and not update it in the future.

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May 26, 2020 0
May 26, 2020

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Well, this is really interesting. I have been plagued with the spinning ball since the release of PS2020, but I never tied it to the Wacom. There are innumerable threads in here about that very problem. However, I've been working all day today in PS but always using the trackpad, which I don't usually do (just the way things worked out) and not a single spinning disk. I think this warrants further investigation. That said, what I can tell you to not force quit the program until you are absolutely certain the program is permanently locked. Typically for me I see the freeze for 2 to 4 minutes (that's a long time to sit and twiddle your thumbs!), and I get it fairly frequently. However, recently I had one that lasted 22 minutes! So maybe just wait it out so you don't lose any work over it. In the meantime I'll start working on some tests to see if I can isolate it to the Wacom system (remember, Wacom drivers came out about the same time as Catalina and PS 2020, so I think there may be a connection there). I will say, Wacom's drivers aren't known to be the best in the world. Thanks for posting this. If I find anything reasonably conclusive, I'll post back here.

Glenn

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May 26, 2020 0
Sep 21, 2020

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I'm happy and sad about this. I'm happy because now I know I'm not the only one having this exact same problem, but sad because Adobe doesn't have a fix for this. I even took the steps of going through their IT for help. Their IT is so bad that I had to explain what a tablet was and then I got passed around to about 5 different people until they decided to schedule a call with me the next day to talk over the phone. The next day came and went and no phone call. They totally ghosted me and won't return any messages I send them about it. Their IT is a disgrace. 

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Sep 21, 2020 0
Sep 21, 2020

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I bought a XP-Pen Star G640 to replace the Wacom and it works perfectly and was inexpensive. Got tired of waiting on a solution.

Sent from my iPhone

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Sep 21, 2020 1
Oct 23, 2020

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FYI, I have not had the spinning ball since the release of PS 2021. It would appear as though this was an Adobe issue. Hopefully as I use the program more, it won't reappear, but so far (after 2 fairly extensive days in PS), so good. Fingers crossed.

Glenn

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Oct 23, 2020 0
Nov 01, 2020

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The problem occured after updating the Wacom driver. Then I updated to MacOS PS 2021 and I still get the revoing ball after using the pen, but the mouse is fine.

 

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Nov 01, 2020 0
Nov 01, 2020

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Yeah, I've started getting it again too. I haven't tried using just the trackpad to see if it's PS or the Wacom, but it wouldn't surprise me if it is the Wacom. Since the last Wacom driver update where they "fixed" the keys programmed into the Pen and EK remote, I now can't use any of the buttons because the keys "stick" worse than before. I've disabled all the buttons on the pen and remote now. The point is that I believe it's very possible this is a Wacom driver issue given the multitude of driver issues that Wacom seem to suffer from. 

Glenn

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Nov 01, 2020 0
Nov 02, 2020

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Oh well. I used just the trackpad today and still got the spinning ball. Now I was working on the Cintiq but I hadn't used the pen at all today. So, if it is the Wacom, it's not the pen. At some point I'll move PS to the iMac and use the trackpad and see if it happens there again so that will at least pin it down a bit, but at this point, I'm back to thinking it's an Adobe issue.

 

Glenn

Glenn

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Nov 02, 2020 0
Oct 25, 2020

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With me the problem just started after installing PS 2021 on Mac OS Catalina.  No problems with Wacom before, so this is an Adobe issue I would think. Grateful for a solution 

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Oct 25, 2020 0
Dec 02, 2020

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This fixed my freezing pen problem after many other methods were tried and did not work...

From what you described, this could be due to some driver or preference file that is outdated or corrupt and it needs to be removed. Please follow the steps outlined below in order to completely remove the current driver and install the recommended driver:
https://www.wacom.com/en-us/support?guideTitle=How-do-I-uninstall-(manually)-and-re-install-the-Waco...
Please be aware that you should have your tablet disconnected from your computer during the driver installation process and the restart of your computer, you may reconnect your tablet once the computer comes back on totally functional and after you are logged into it.

Also please take a look at the information on next link and set accordingly: https://www.wacom.com/en-us/support?guideTitle=Is-there-a-driver-for-macOS-11%2C-Big-Sur%3F&guideId=...

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Dec 02, 2020 0
Dec 03, 2020

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Before doing this, people need to be aware of the fact the removal process shown on Wacom's site is for Sierra or High Sierra. Things changed a lot with Catalina and onwards. I did this process twice and some of the files that need removing are not listed in the removal process, and a number have changed their names. Unfortunately I did this a while back so I can't give details, but proceed with caution. Sadly too, this did nothing to fix my issue. I thought it did, but the issue came back reasonably soon after. Now I use Photoshop and my Cintiq daily so others who use it less often may not see the issue for a bit longer. Anyway, I'm not saying don't do it, but just be careful. It is about time Wacom designed a full and proper uninstaller and updated their instructions on their site.

Glenn

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Dec 03, 2020 0
Dec 03, 2020

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The procedure I listed was used on an iMac using Big Sur and  two different Wacom tablets. The most important part of the process is making sure "all" Wacom parts and pieces are eliminated from your harddrives. Once I did this using several apps that tracked all of it down, I trashed them and then continued the instructions in the link. This finally worked for me.

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Dec 03, 2020 0
Dec 03, 2020

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You are totally correct about the problem with the Wacom uninstaller, it does not do a thorough job. Use the information in my link to accomplish that.

 

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Dec 03, 2020 0