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Photoshop gets stuck on color correction tools

Community Beginner ,
May 22, 2020

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When using color correction tools such as color balance or hue - the window of such tool stops performing and the buttons of either "cancel" or 'ok" stop working, hence leaving you stuck in limbo and with no other choice than force quitting the application.

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Photoshop gets stuck on color correction tools

Community Beginner ,
May 22, 2020

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When using color correction tools such as color balance or hue - the window of such tool stops performing and the buttons of either "cancel" or 'ok" stop working, hence leaving you stuck in limbo and with no other choice than force quitting the application.

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Bug, Mac, Problem or error

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Adobe Community Professional ,
May 22, 2020

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Hi, please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

 

Also, you could try to copy Photoshop's preferences, as explained here: https://blogs.adobe.com/jkost/2012/10/video-tutorial-how-to-reset-photoshop-cs6s-preferences-file.ht... in case the Ps team needs to take a look at them.

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Community Beginner ,
May 29, 2020

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ok

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Adobe Community Professional ,
May 22, 2020

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Hello, 

The team has been able to reproduce the freeze and the engineering team is currently investigating a fix.
 
Current workarounds that they’re aware of:
  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win), or by going to the View menu.
  • Or move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.

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Community Beginner ,
May 22, 2020

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Thank you for such a fast answer. I reset the preferences via Preferences / General / Reset Preferences on quit. So far the issue has not resurfaced - except when rules are enabled the sliders malcfuntion.
proof.jpg

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Community Beginner ,
May 22, 2020

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Unfortunately the issue has resurfaced after I reseted the preferences, FYI this time rulers where enabled and it was a lage file. After I restarted Photoshop and followed your temporary fixed it is working so far (no rules and having the slider window outside the photoshop work area).

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Community Beginner ,
May 29, 2020

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Hi, just checking how soon will Adobe provided a patch or upgrade to solve this photoshop software glitch?
FYI: running Photoshop 21.1.3 on a MacOS Catalina 10.15.3

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Community Beginner ,
May 23, 2020

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Exactly the same issue here, terrible error... 

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New Here ,
May 24, 2020

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Same issue! Dissable rulers helped tho. 

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Adobe Community Professional ,
Jul 23, 2020

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Hello, update to 21.2.1, as color correct hangs are listed for 21.2, and seem to be related to buildup: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

please report if it helped.

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