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my photoshop is crashing while working on a file and i have to force quit everytime it gets stuck. The photoshop doesn't crash in the background, it only crashes while working on a file. In the task manager photoshop cpu usage is showing as 0%.
Photoshop version- ps 2020 (v21.2.2)
My laptop specs-
Dell XPS 15 7590
intel i7 9th gen
16 gb ram
1 tb ssd
4gb gtx 1650 graphic card
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Hi Sai Lohitaks,
thank you for providing us with all the information about the version of Adobe Photoshop you are using and your computer's features. Does this problem occur with a specific file or with all files?
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With all the files randomly and also random tools.
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Hi Sai Lohitaks,
thank you for answering. Have you tried to make a preference reset?
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Yes
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any update @gianvitulano ??
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Hi Sai Lohitaks,
have you tried using the Creative Cloud Cleaner tool?
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yes. To uninstall and reinstall the photoshop again
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Hi Sai Lohitaks,
thanks for the answer. Have you checked for driver updates for your computer? In particular, check if there are any updates for the video card.
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done with the updates just in the morning
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I have tried all this general troubleshooting but it still occurs and i cant afford to reset my windows
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Hi Sai Lohitaks,
I’m sorry none of the above suggestions worked. Try contacting Adobe customer care.