photoshop getting stuck randomly after a while

New Here ,
May 30, 2021 May 30, 2021

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my photoshop is crashing while working on a file and i have to force quit everytime it gets stuck. The photoshop doesn't crash in the background, it only crashes while working on a file. In the task manager photoshop cpu usage is showing as 0%.

Photoshop version- ps 2020 (v21.2.2)

My laptop specs-

Dell XPS 15 7590 

intel i7 9th gen

16 gb ram

1 tb ssd

4gb gtx 1650 graphic card

TOPICS
Crash or freeze, Performance, Problem or error, Windows

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Adobe Community Professional ,
May 31, 2021 May 31, 2021

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Hi Sai Lohitaks,
thank you for providing us with all the information about the version of Adobe Photoshop you are using and your computer's features. Does this problem occur with a specific file or with all files?

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New Here ,
May 31, 2021 May 31, 2021

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With all the files randomly and also random tools.

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Hi Sai Lohitaks,
thank you for answering. Have you tried to make a preference reset?

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New Here ,
Jun 01, 2021 Jun 01, 2021

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Yes

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New Here ,
Jun 02, 2021 Jun 02, 2021

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any update @gianvitulano ??

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New Here ,
Jun 02, 2021 Jun 02, 2021

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this is what is happening

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Hi Sai Lohitaks,

have you tried using the Creative Cloud Cleaner tool?

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New Here ,
Jun 03, 2021 Jun 03, 2021

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yes. To uninstall and reinstall the photoshop again

 

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Adobe Community Professional ,
Jun 03, 2021 Jun 03, 2021

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Hi Sai Lohitaks,
thanks for the answer. Have you checked for driver updates for your computer? In particular, check if there are any updates for the video card.

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New Here ,
Jun 03, 2021 Jun 03, 2021

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done with the updates just in the morning

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New Here ,
Jun 03, 2021 Jun 03, 2021

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I have tried all this general troubleshooting but it still occurs and i cant afford to reset my windows

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Hi Sai Lohitaks,
I’m sorry none of the above suggestions worked. Try contacting Adobe customer care.

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