photoshop getting stuck randomly after a while

[sai lohitaks5E84]

my photoshop is crashing while working on a file and i have to force quit everytime it gets stuck. The photoshop doesn't crash in the background, it only crashes while working on a file. In the task manager photoshop cpu usage is showing as 0%.

Photoshop version- ps 2020 (v21.2.2)

My laptop specs-

Dell XPS 15 7590 

intel i7 9th gen

16 gb ram

1 tb ssd

4gb gtx 1650 graphic card

[gianvitulano]

Hi Sai Lohitaks,
thank you for providing us with all the information about the version of Adobe Photoshop you are using and your computer's features. Does this problem occur with a specific file or with all files?

[sai lohitaks5E84]

With all the files randomly and also random tools.

[gianvitulano]

Hi Sai Lohitaks,
thank you for answering. Have you tried to make a preference reset?

[sai lohitaks5E84]

Yes

[sai lohitaks5E84]

any update @gianvitulano ??

[sai lohitaks5E84]

this is what is happening

[gianvitulano]

Hi Sai Lohitaks,

have you tried using the Creative Cloud Cleaner tool?

[sai lohitaks5E84]

yes. To uninstall and reinstall the photoshop again

[gianvitulano]

Hi Sai Lohitaks,
thanks for the answer. Have you checked for driver updates for your computer? In particular, check if there are any updates for the video card.

[sai lohitaks5E84]

done with the updates just in the morning

[sai lohitaks5E84]

I have tried all this general troubleshooting but it still occurs and i cant afford to reset my windows

[gianvitulano]

Hi Sai Lohitaks,
I’m sorry none of the above suggestions worked. Try contacting Adobe customer care.