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Photoshop has encounter Graphic Driver problem

Community Beginner ,
Jul 02, 2020

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Hi 

While working with photoshop I got this error message and photoshop crashed without saving the changes.

Now everything not working! I just enabled the Use Graphics Processor.
When I try to zoom in/out there is a very annoying lag on it (several small square boxes show up)!

It happened last time, and I tried almost everything. Uninstall/Install driver, and Photoshop But nothing helped and I had to reset the whole windows (it helped)!

It's worth mentioning I have Ryzen 2700x/64G RAM/WX4100

Error.JPG

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Bug, Crash or freeze, Problem or error, Windows

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Photoshop has encounter Graphic Driver problem

Community Beginner ,
Jul 02, 2020

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Hi 

While working with photoshop I got this error message and photoshop crashed without saving the changes.

Now everything not working! I just enabled the Use Graphics Processor.
When I try to zoom in/out there is a very annoying lag on it (several small square boxes show up)!

It happened last time, and I tried almost everything. Uninstall/Install driver, and Photoshop But nothing helped and I had to reset the whole windows (it helped)!

It's worth mentioning I have Ryzen 2700x/64G RAM/WX4100

Error.JPG

Topics

Bug, Crash or freeze, Problem or error, Windows

Views

93

Likes

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jul 02, 2020

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Hi

There are issues with Photoshop version 21.2 and old and not so old GPU's and it has been reported to Adobe

https://feedback.photoshop.com/photoshop_family/topics/bug-in-photoshop-version-21-2-not-detecting-o...

If you are using this version your only option is to revert back to 21.1.3, I had the same issue with a 2018 GPU card and uninstalling 21.2 and reinstalling 21.1.3 fixed the issue

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Community Beginner ,
Jul 02, 2020

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Thanks for the heads up. My GPU is not good, not sure If should consider 2016 as old or not 😄 

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Most Valuable Participant ,
Jul 02, 2020

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How old is the Device Driver you have installed for its display chipset.  Have you check with AMD to see what chipsets your PC has and installed the latest drivers form AMD????  Software 4 years old can be quite dated.

 

Did you follow the message and check with AMD????

JJMack

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rezaneam LATEST
Community Beginner ,
Jul 02, 2020

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I have the latest driver from AMD. 2020 Q2 version.

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