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Photoshop help on Chat Line no longer exists?

Community Beginner ,
May 26, 2021 May 26, 2021

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Hello! I was recently very grateful to the Adobe Photoshop Chatline for help with a cursor problem. Now, however, I cannot find the chat line at all. Has it been discontinued? Thanks. Catherine. 

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correct answers 1 Correct answer

Community Expert , May 26, 2021 May 26, 2021

Hi @default21eel8y5gx4r 

 

No, it has not been discontinued. Sometimes it's blocked by the settings in your browser or for other reasons. Try the troubleshooting steps here and let us know if you need more help finding the chat icon. The first paragraph gives a link for "auto-open".
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

~ Jane

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Community Expert ,
May 26, 2021 May 26, 2021

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Hi default,
for any problem, you can contact Adobe Customer Care and you will have the possibility to start a live chat.

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Community Beginner ,
May 26, 2021 May 26, 2021

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Thank you for trying to help....but I cannot get to the chat line this way. I have tried many many times and, every time, get taken back to the sign in page (even though I am already signed in). 
Catherine. 

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Community Expert ,
May 26, 2021 May 26, 2021

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Hi @default21eel8y5gx4r 

 

No, it has not been discontinued. Sometimes it's blocked by the settings in your browser or for other reasons. Try the troubleshooting steps here and let us know if you need more help finding the chat icon. The first paragraph gives a link for "auto-open".
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

~ Jane

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Community Beginner ,
May 28, 2021 May 28, 2021

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Jane: Thank you very much for your help!

 

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Community Expert ,
May 28, 2021 May 28, 2021

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You're welcome, @default21eel8y5gx4r. I hope you were able to get through?

 

~ Jane

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Community Beginner ,
May 29, 2021 May 29, 2021

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Hello Jane!
Yes, I did manage to get through in the end. Thank you. 
I suddenly discovered that contacting Adobe does not seem to work (at least on  my Mac) in Safari. When I changed to Google, everything was easy! 
Best wishes, Catherine. 

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Community Expert ,
May 29, 2021 May 29, 2021

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Hi default,

we are happy that your problem has been solved 🙂

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Community Expert ,
May 29, 2021 May 29, 2021

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You're welcome Catherine. Safari works for me, btw. Others have reported other browsers that don't work for them, and it seems to be a setting that has been made in the browser preferences. I have several browsers installed, including one with no customization.

~ Jane

jane-e_0-1622295261560.png

 

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Community Beginner ,
Jan 03, 2022 Jan 03, 2022

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It doesn't work for me in safari nor edge. 

It should be easier than it is, I've lost almost 15min of my time trying to figure it out something that should be acessible. 

At least give us an email or a form. I don't want nor I have to navigate thru several FAQ to contact support. 

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Community Expert ,
Jan 03, 2022 Jan 03, 2022

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@ALPH-adob wrote:

At least give us an email or a form. 


 

Some reasons include that you turned off pop-ups, you have browser extensions, or you are not signed in. If the chat icon does not work on your browser, try these troubleshooting tips: 

https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 

Type "agent" to get a human.

 

Or you can send a tweet to @AdobeCare and they will respond.

 


~ Jane

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