Photoshop home screen is black and unable to open raw files

New Here ,
Mar 18, 2021 Mar 18, 2021

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未命名.png

 

{Moderator note: Edited the thread title} 

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Problem or error

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

 

Sorry that the Home Screen in Photoshop is showing up blank. That is not a usual experience, let us help make it right.

 

Which version of Photoshop are you using and what is your computer's OS? Does the problem only occurs while working with RAW files?

 

Would you mind taking a look at the steps mentioned in this article https://helpx.adobe.com/in/photoshop/kb/home-screen-loading-problem.html and let us know if that helps?

You may also checkout this discussion for more details: https://feedback.photoshop.com/photoshop_family/topics/photoshop-has-gone-blank

 

Thanks,

Akash

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Adobe Community Professional ,
Mar 18, 2021 Mar 18, 2021

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Best to open RAW images from Bridge. Reset your preferences in Photoshop.

Melissa Piccone | Adobe Certified Instructor | Adobe User Group Manager

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