Photoshop is crashing on startup

New Here ,
Apr 21, 2021 Apr 21, 2021

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Since a couple of days Photoshop is crashing right on startup on my windows machine every time. Below is the crash report. I already uninstalled and reinstalled Photoshop, removed the preferences and updated all drivers but without any luck so far. What can I do to get it working again?

 

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="22.3.1" build="20210406.r.122" source="Windows-Client" crashType="n/a">
<time year="2021" month="4" day="19" hour="15" minute="42" second="2" timeoffset="60" timezone="Mitteleuropäische Sommerzeit"/>
<user guid="c9da31c8-a8ab-4813-999e-8f15ca9be0e8"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19042" applicationlanguage="de-de" userlanguage="de-DE" oslanguage="de-DE" ram="16327" machine="Intel(R) Core(TM) i5-6400 CPU @ 2.70GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2712 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="2048 MB" caption="NVIDIA GeForce GT 730" description="NVIDIA GeForce GT 730" driverDate="20180316000000.000000-000" driverVersion="23.21.13.9125" videoModeDescription="1920 x 1080 x 4294967296 Farben" pnpDeviceID="PCI\VEN_10DE&DEV_1287&SUBSYS_10831028&REV_A1\4&3AF18ABF&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_UNKNOWN" exceptionCode="0xe06d7363" instruction="0x00007FF8E8554B59">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FF8E8554B59" symbolname="RaiseException"/>
<stackStatement index="1" address="0x00007FF8D8686220" symbolname="CxxThrowException"/>
<stackStatement index="2" address="0x00007FF69F1E2C63" symbolname="boost::archive::codecvt_null<wchar_t>::do_always_noconv"/>
<stackStatement index="3" address="0x00007FF69F16D658" symbolname="xmlSAX2SetDocumentLocator"/>
<stackStatement index="4" address="0x00007FF6A06B6C52" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="5" address="0x00007FF69FE51C8E" symbolname="xmlFreeRMutex"/>
<stackStatement index="6" address="0x00007FF69F916D3F" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="7" address="0x00007FF69F8FFB45" symbolname="AIDE::AIDEPoint::operator="/>
<stackStatement index="8" address="0x00007FF6A06B5D7B" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="9" address="0x00007FF6A06B7367" symbolname="AIDE::PaletteInfo::operator="/>
<stackStatement index="10" address="0x00007FF69FE69947" symbolname="xmlFreeRMutex"/>
<stackStatement index="11" address="0x00007FF6A2CB717E" symbolname="xmlListWalk"/>
<stackStatement index="12" address="0x00007FF6A239D13A" symbolname="ART::GlobalLog"/>
<stackStatement index="13" address="0x00007FF8E8891BB2" symbolname="configthreadlocale"/>
<stackStatement index="14" address="0x00007FF8E8FB7034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="15" address="0x00007FF8EA8C2651" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000000BF51AFE2B0"/>
<register name="RBX" value="0x00007FF6A51AF760"/>
<register name="RCX" value="0x000000BF51AFE4C0"/>
<register name="RDX" value="0x0000000000000000"/>
<register name="RSI" value="0x000000BF51AFEB98"/>
<register name="RDI" value="0x0000000019930520"/>
<register name="RSP" value="0x000000BF51AFEA30"/>
<register name="RBP" value="0x00000267FE4C3520"/>
<register name="RIP" value="0x00007FF8E8554B59"/>
<register name="EFL" value="0x0000000000000206"/>
<register name="LastExceptionToRip" value="0x0000026780FDB890"/>
<register name="LastExceptionFromRip" value="0x00000267FA700000"/>
</registerSet>

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<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

TOPICS
Crash or freeze, Windows

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Adobe Community Professional ,
Apr 21, 2021 Apr 21, 2021

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My best guess is that it is linked to the current issue with the latest Photoshop version (V22.3.1) and GPU.  Try installing an earlier version, and if that works OK keep an eye open for V22.3.2 or V22.4

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Look's like you are right. Wasn't aware that there is an already know issue with the current version. Rolled back to 22.3.

 

Thank's for the quick response!

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