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Photoshop is not communicating with the GPU 2020

Explorer ,
Aug 14, 2020

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Use graphic processor is grayed out and if you remove the sniffer EXE in the programs file it will no longer be grayed out..  but it will still not work.  is there any way to fix this at all ..... what has to be done to fix this.   This is ongoing this problem has been happening for years now, how do we fix this?  

 

I really need photoshop to use the GPU for the large files I work with.  I need OpenGL

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Photoshop is not communicating with the GPU 2020

Explorer ,
Aug 14, 2020

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Use graphic processor is grayed out and if you remove the sniffer EXE in the programs file it will no longer be grayed out..  but it will still not work.  is there any way to fix this at all ..... what has to be done to fix this.   This is ongoing this problem has been happening for years now, how do we fix this?  

 

I really need photoshop to use the GPU for the large files I work with.  I need OpenGL

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Bug, Performance, Problem or error

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54

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Aug 14, 2020 0
Adobe Employee ,
Aug 14, 2020

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Hi there,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you are using along with the version of Windows you are running? Which Graphics Card do you have on the machine?

 

You can check if you Graphics card is along the unsupported ones using the list here: https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html#Whichgraphicscardsaretested

 

Regards,

Nikunj

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Aug 14, 2020 0
Explorer ,
Aug 14, 2020

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Adobe Photoshop Version: 21.2.1 20200716.r.265 2020/07/16: 2b9692040b x64
Number of Launches: 35
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.292
System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 4008 MHz
Built-in memory: 65496 MB
Free memory: 40805 MB
Memory available to Photoshop: 60008 MB
Memory used by Photoshop: 68 %
ACP.local Status:
- SDK Version: 1.30.8.3
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.51.3
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 8/14/2020 at 9:31:04 AM
Display: 1
Display Bounds: top=0, left=0, bottom=2160, right=3840
Display: 2
Display Bounds: top=0, left=3840, bottom=1080, right=5760
Display: 3
Display Bounds: top=0, left=5760, bottom=720, right=7040
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
No GPU information available
License Type: Subscription
Serial number: 96040701810769166870
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
D:\, 931.5G, 572.9G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/05/06-01:42:24 79.620289 79.620289
AdbePM.dll PatchMatch 2020/05/26:23:18:05 1.620877 1.620877
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/05/07-01:07:42 79.382206 79.382206
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.620289 79.620289
AdobeXMP.dll Adobe XMP Core 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPFiles.dll Adobe XMP Files 2020/05/12-16:04:17 79.164460 79.164460
AdobeXMPScript.dll Adobe XMP Script 2020/05/12-16:04:17 79.164460 79.164460
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/05/06-01:42:24 79.620289 79.620289
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AID.dll AID DLL 1.0.0.7
AIDE.dll AIDE 2020/05/13-01:07:45 79.620495 79.620495
ARE.dll ARE 2020/05/06-01:42:24 79.620289 79.620289
AXE8SharedExpat.dll AXE8SharedExpat 2020/04/29-19:51:01 79.620005 79.620005
AXEDOMCore.dll AXEDOMCore 2020/04/29-19:51:01 79.620005 79.620005
Bib.dll BIB 2020/05/06-01:42:24 79.620289 79.620289
BIBUtils.dll BIBUtils 2020/05/06-01:42:24 79.620289 79.620289
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/05/06-01:42:24 79.620289 79.620289
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Universal Extensibility Platform uxp-3.8.0.45
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/04/28-11:43:26 79.274989 79.274989
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/05/06-01:42:24 79.620254 79.620254
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.2
Plugin.dll Adobe Photoshop 2020 21.2
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.146
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.2
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.620289 79.620289
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.0.0.14
VulcanMessage5.dll Vulcan Message Library 6.0.0.14
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.8.0.45

//////

Optional and third party plug-ins:

Lazy Nezumi Pro 20.01.07.2104 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\MouseHookPro64.8li”

Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.5.0.95 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.5.0\"
CDO: 1.68.5
CmdN: 1.4.11
CDP: 1.95.4
com.adobe.photoshop.exportAs 0.1.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"

 

I don't want to rollback my Nvidia Drivers for fear it will ruin my Maya GPU rendering .. I hope this information helps.  Please.. I swear upon the precious.. I'll do anything  

 

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Aug 14, 2020 0
Explorer ,
Aug 14, 2020

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GPU  

NVIDIA GeForce GTX 1080
Driver version 27.21.14.5167
code name GP104
core 1607
Memory 8 GBytes
Type GDDR5X
Vendor Micron

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