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Photoshop keeps asking me to pay for it when I have

New Here ,
Aug 22, 2020

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 Everytime I try to use photoshop it asks me to pay for it or use the 7 day free trial. I have already paid for it. So I go onto my account and try to buy it again but it says I already have the product. I am not sure what to do and I am login into the right account. Has this happened to anyone else before? 

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Problem or error, Windows

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Photoshop keeps asking me to pay for it when I have

New Here ,
Aug 22, 2020

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 Everytime I try to use photoshop it asks me to pay for it or use the 7 day free trial. I have already paid for it. So I go onto my account and try to buy it again but it says I already have the product. I am not sure what to do and I am login into the right account. Has this happened to anyone else before? 

Topics

Problem or error, Windows

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44

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Adobe Community Professional ,
Aug 22, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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New Here ,
Aug 22, 2020

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Thanks 🙂 

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