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Photoshop keeps causing my Mac to restart - help!

New Here ,
Aug 20, 2020

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Hello everyone,

 

As of two weeks ago, I upgraded to a Imac that now has the latest OS 10.15.6 Catalina on it. As soon as I started to use photoshop, I found that it puts the Mac into a kernel panic and restarts. It doesn't happen right away, but sometimes it can take a few hours and I'll be in a project and the Mac will automatically start. I have the latest version of Adobe Photoshop version 21.2.2 so everything is updated.

 

Here are my mac specs:

iMac 5K Retina, 27-inch, 2019

3.1GRz 6-Core Intel Core i5

8 GB 2667 MHz DDR4

Radeon Pro 575X 4 GB

 

Apple support made me reinstall the O.S. in hopes of fixing the problem but that didn't seem to do anything.

 

I have 64gb of Ram expected to arrive in a week or so and I was hoping to install that in my computer as well.

 

Anybody else having this issue? Any recommendations to help stop it?

Thanks!

 

-Chelsea

Topics

Crash or freeze, Download and install, Mac, Problem or error

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Photoshop keeps causing my Mac to restart - help!

New Here ,
Aug 20, 2020

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Hello everyone,

 

As of two weeks ago, I upgraded to a Imac that now has the latest OS 10.15.6 Catalina on it. As soon as I started to use photoshop, I found that it puts the Mac into a kernel panic and restarts. It doesn't happen right away, but sometimes it can take a few hours and I'll be in a project and the Mac will automatically start. I have the latest version of Adobe Photoshop version 21.2.2 so everything is updated.

 

Here are my mac specs:

iMac 5K Retina, 27-inch, 2019

3.1GRz 6-Core Intel Core i5

8 GB 2667 MHz DDR4

Radeon Pro 575X 4 GB

 

Apple support made me reinstall the O.S. in hopes of fixing the problem but that didn't seem to do anything.

 

I have 64gb of Ram expected to arrive in a week or so and I was hoping to install that in my computer as well.

 

Anybody else having this issue? Any recommendations to help stop it?

Thanks!

 

-Chelsea

Topics

Crash or freeze, Download and install, Mac, Problem or error

Views

29

Likes

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Aug 20, 2020

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Hi, sorry about that

1st: Reset the preferences, here the instructions

https://helpx.adobe.com/photoshop/using/preferences.html

2nd: Go to the creative cloud app and click on the 3 dots next to Photoshop app to see more options and select other versions

you can install a previous version of Photoshop and maybe that will work, sometimes there are bugs and you have to update the system

Let me know if that works

 

Regards

Eugenio

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