Copy link to clipboard
Copied
Photoshop 22.0.0 - I just updated to this version and it keeps periodically closing down without notice! How can I prevent this from occuring?
Copy link to clipboard
Copied
Hi!
We are so sorry to hear that you are having this problem. The engineers are working to solve it. Here is a help doc that will give you some specific things to look for and suggested work arounds to help: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles\
Let us know if this fixes it or if you are still having the same issue.
Michelle
Copy link to clipboard
Copied
I reviewed the issues in the link you provided. None are associated with the issue I am having. Photoshop closes without reason. This is a problem as I use Photoshop everyday and I need it to stay open. Should I revert to the prior version of Photoshop? Please advise.
Copy link to clipboard
Copied
Hi! I'm sorry to hear that it didn't help. Yes--I would recommend that you go back to the previous version until the issue is fixed. If toy can submit a bug report on this issue, it would help the engineers know what to look for and work on.
Copy link to clipboard
Copied
OK I will do that, thank you.
Copy link to clipboard
Copied
What OS are you using? What device?
Copy link to clipboard
Copied
Windows 10 on a PC.
Copy link to clipboard
Copied
Hi!
Several people on Windows 10 are having the same problem. Did you try turning off your Graphics Processor Card?
Here is a link to a thread that might help: https://community.adobe.com/t5/photoshop/how-to-fix-the-operation-could-not-be-carried-out-because-a...
Let us know if it fixes the issue or if you are still having the same problem.
Michelle
Copy link to clipboard
Copied
I'm having the same issue of the closing on it's own with both Photoshop and Illustrator along with a few other unstablity issues like unable to save, crashes and corrupted recovery files. I tried turning off the GPU and reverting to earlier versions of the the programmes nothing has worked so far.