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Photoshop Keeps Closing

Explorer ,
Oct 28, 2020 Oct 28, 2020

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Photoshop 22.0.0 - I just updated to this version and it keeps periodically closing down without notice! How can I prevent this from occuring? 

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Adobe
Community Expert ,
Oct 28, 2020 Oct 28, 2020

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Hi!

We are so sorry to hear that you are having this problem. The engineers are working to solve it. Here is a help doc that will give you some specific things to look for and suggested work arounds to help: https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles\

Let us know if this fixes it or if you are still having the same issue.

Michelle

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Explorer ,
Oct 28, 2020 Oct 28, 2020

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I reviewed the issues in the link you provided. None are associated with the issue I am having. Photoshop closes without reason. This is a problem as I use Photoshop everyday and I need it to stay open. Should I revert to the prior version of Photoshop? Please advise.

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Community Expert ,
Oct 28, 2020 Oct 28, 2020

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Hi! I'm sorry to hear that it didn't help. Yes--I would recommend that you go back to the previous version until the issue is fixed. If toy can submit a bug report on this issue, it would help the engineers know what to look for and work on. 

 

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Explorer ,
Nov 05, 2020 Nov 05, 2020

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OK I will do that, thank you.

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Community Expert ,
Nov 05, 2020 Nov 05, 2020

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What OS are you using? What device?

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Explorer ,
Nov 05, 2020 Nov 05, 2020

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Windows 10 on a PC.

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Community Expert ,
Nov 05, 2020 Nov 05, 2020

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Hi!

Several people on Windows 10 are having the same problem. Did you try turning off your Graphics Processor Card?

Here is a link to a thread that might help: https://community.adobe.com/t5/photoshop/how-to-fix-the-operation-could-not-be-carried-out-because-a...

 

Let us know if it fixes the issue or if you are still having the same problem.

Michelle

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New Here ,
Feb 09, 2021 Feb 09, 2021

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I'm having the same issue of the closing on it's own with both Photoshop and Illustrator along with a few other unstablity issues like unable to save, crashes and corrupted recovery files. I tried turning off the GPU and reverting to earlier versions of the the programmes nothing has worked so far.

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