Photoshop keeps crashing my computer and restarting it.

New Here ,
Mar 16, 2021 Mar 16, 2021

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Both Photoshop 22.1.1 and 21.2.4 will crash 95 percent of the time I open them. It will work for maybe a minute then shut down my computer. When it does work it is really buggy and VERY slow. I have a HP spectre laptop running windows 10, a nvidia gpu, Intel Core I7 8th gen octa-core processor, scratch disc have about 400 GB free on my laptop, and over 15.7 GB of RAM available as well. I have tried numerous things such as doing all the reccomended settings based on web searches on my problem. I have done these and only had Photoshop running on my laptop with everything else closed, but still no luck. I own a small business and try to do the marketing, media, and graphics that are within my capabilities and rely on Photoshop to do these. (I know I should use InDesign, but I'm more comfortable with photoshop as I'm a photographer by trade.) If anyone has ANYTHING that can help, please let me know! Thank you.

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Bug, Crash or freeze, FAQ, Performance, Problem or error, Windows

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Hi. Please try resetting the preferences (read the instructions before): https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

This info can be helpful: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

 

Marlon Ceballos.

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