Photoshop keeps crashing w/Dell XPS15

Report · Nov 09, 2018

Hello,

I recently bought a Dell XPS15 9570 and I have a hard time using adobe programs.
Photoshop CC (along with premiere pro) keeps crashing not matter what I try.

Here is the error report :

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20170929.r.165">
<time year="2018" month="11" day="9" hour="10" minute="51" second="46"/>
<user guid="38c6a395-418a-4119-820d-33c89060dd7c"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="fr-fr" userlanguage="fr-FR" oslanguage="fr-FR" ram="16117" machine="Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2208 MHz"/>
<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD5E0A09C0">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFD5E0A09C0" symbolname="clGetExtensionFunctionAddress"/>
<stackStatement index="1" address="0x00007FFDB5AE45A1" symbolname="StretchBlt"/>
<stackStatement index="2" address="0x00007FFDB81334CC" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="3" address="0x00007FFDB81331A6" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="4" address="0x00007FFDB8133040" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="5" address="0x00007FFDB8132D44" symbolname="RtlUnsubscribeWnfNotificationWaitForCompletion"/>
<stackStatement index="6" address="0x00007FFDB810F5C9" symbolname="RtlReleaseSRWLockExclusive"/>
<stackStatement index="7" address="0x00007FFDB7F73034" symbolname="BaseThreadInitThunk"/>
<stackStatement index="8" address="0x00007FFDB8161471" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFD5E0A09C0"/>
<register name="RBX" value="0x00007FFDB5B02750"/>
<register name="RCX" value="0x000000A02D1FF940"/>
<register name="RDX" value="0x0000026B02656630"/>
<register name="RSI" value="0x0000000000000000"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x000000A02D1FF918"/>
<register name="RBP" value="0x0000000000016231"/>
<register name="RIP" value="0x00007FFD5E0A09C0"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>
<binaryImageSet>
<binaryImage start="0x00007FF6A98A0000" end="0x00007FF6B649F000" path="adobe\Photoshop.exe"/>
<binaryImage start="0x00007FFDB80F0000" end="0x00007FFDB82D1000" path="ntdll.dll"/>
<binaryImage start="0x00007FFDB7F60000" end="0x00007FFDB8012000" path="kernel32.dll"/>
<binaryImage start="0x00007FFDB4580000" end="0x00007FFDB47F3000" path="KERNELBASE.dll"/>
<binaryImage start="0x00007FFDAEC90000" end="0x00007FFDAED1B000" path="apphelp.dll"/>
<binaryImage start="0x00007FFDA0CB0000" end="0x00007FFDA0D0A000" path="AcGenral.dll"/>
<binaryImage start="0x00007FFDB5D70000" end="0x00007FFDB5E0E000" path="msvcrt.dll"/>
<binaryImage start="0x00007FFDB5580000" end="0x00007FFDB55DB000" path="sechost.dll"/>
<binaryImage start="0x00007FFDB7CE0000" end="0x00007FFDB7E04000" path="rpcrt4.dll"/>
<binaryImage start="0x00007FFDB7E10000" end="0x00007FFDB7E61000" path="shlwapi.dll"/>
<binaryImage start="0x00007FFDB5E10000" end="0x00007FFDB6133000" path="combase.dll"/>
<binaryImage start="0x00007FFDB4800000" end="0x00007FFDB48FA000" path="ucrtbase.dll"/>
<binaryImage start="0x00007FFDB5500000" end="0x00007FFDB557A000" path="bcryptPrimitives.dll"/>
<binaryImage start="0x00007FFDB5AE0000" end="0x00007FFDB5B08000" path="gdi32.dll"/>
<binaryImage start="0x00007FFDB5310000" end="0x00007FFDB54A2000" path="gdi32full.dll"/>
<binaryImage start="0x00007FFDB44C0000" end="0x00007FFDB455F000" path="msvcp_win.dll"/>
<binaryImage start="0x00007FFDB7AD0000" end="0x00007FFDB7C60000" path="user32.dll"/>
<binaryImage start="0x00007FFDB4560000" end="0x00007FFDB4580000" path="win32u.dll"/>
<binaryImage start="0x00007FFDB6530000" end="0x00007FFDB6681000" path="ole32.dll"/>
<binaryImage start="0x00007FFDB6690000" end="0x00007FFDB7ACF000" path="shell32.dll"/>
<binaryImage start="0x00007FFDB54B0000" end="0x00007FFDB54F9000" path="cfgmgr32.dll"/>
<binaryImage start="0x00007FFDB62D0000" end="0x00007FFDB6379000" path="SHCore.dll"/>
<binaryImage start="0x00007FFDB4900000" end="0x00007FFDB500D000" path="windows.storage.dll"/>
<binaryImage start="0x00007FFDB5A30000" end="0x00007FFDB5AD1000" path="advapi32.dll"/>
<binaryImage start="0x00007FFDB4450000" end="0x00007FFDB4461000" path="kernel.appcore.dll"/>
<binaryImage start="0x00007FFDB44A0000" end="0x00007FFDB44BF000" path="profapi.dll"/>
<binaryImage start="0x00007FFDB4400000" end="0x00007FFDB444C000" path="powrprof.dll"/>
<binaryImage start="0x00007FFDB4470000" end="0x00007FFDB447A000" path="fltLib.dll"/>
<binaryImage start="0x00007FFDB4330000" end="0x00007FFDB4360000" path="sspicli.dll"/>
<binaryImage start="0x00007FFDB4300000" end="0x00007FFDB4328000" path="userenv.dll"/>
<binaryImage start="0x00007FFD91E90000" end="0x00007FFD91EAA000" path="mpr.dll"/>
<binaryImage start="0x00007FFDB5CE0000" end="0x00007FFDB5D0D000" path="imm32.dll"/>
<binaryImage start="0x00007FFDB7C60000" end="0x00007FFDB7CCC000" path="ws2_32.dll"/>
<binaryImage start="0x00007FFDA9720000" end="0x00007FFDA98BA000" path="GdiPlus.dll"/>
<binaryImage start="0x00007FFDA3FB0000" end="0x00007FFDA4058000" path="mscms.dll"/>
<binaryImage start="0x00007FFD9F110000" end="0x00007FFD9F230000" path="opengl32.dll"/>
<binaryImage start="0x00007FFDACC60000" end="0x00007FFDACD3C000" path="winhttp.dll"/>
<binaryImage start="0x00007FFDA95E0000" end="0x00007FFDA9665000" path="winspool.drv"/>
<binaryImage start="0x00007FFDA0C60000" end="0x00007FFDA0CA3000" path="adobe\CRClient.dll"/>
<binaryImage start="0x00007FFD67370000" end="0x00007FFD6749F000" path="adobe\AdbePM.dll"/>
<binaryImage start="0x00007FFD67B90000" end="0x00007FFD67C76000" path="adobe\opencv_calib3d249.dll"/>
<binaryImage start="0x00007FFD64FF0000" end="0x00007FFD65262000" path="adobe\opencv_core249.dll"/>
<binaryImage start="0x00007FFD63010000" end="0x00007FFD632C2000" path="adobe\opencv_imgproc249.dll"/>
<binaryImage start="0x00007FFD87FF0000" end="0x00007FFD8805D000" path="adobe\opencv_video249.dll"/>
<binaryImage start="0x000000006C860000" end="0x000000006C99F000" path="adobe\icucnv40.dll"/>
<binaryImage start="0x00007FFD67190000" end="0x00007FFD6729D000" path="adobe\adobe_caps.dll"/>
<binaryImage start="0x00007FFD87B60000" end="0x00007FFD87BDA000" path="adobe\VulcanControl.dll"/>
<binaryImage start="0x00007FFD87500000" end="0x00007FFD8759A000" path="adobe\VulcanMessage5.dll"/>
<binaryImage start="0x00007FFDB7E90000" end="0x00007FFDB7F52000" path="oleaut32.dll"/>
<binaryImage start="0x00007FFD62EA0000" end="0x00007FFD6300D000" path="adobe\AdobeXMPFiles.dll"/>
<binaryImage start="0x00007FFDA0C10000" end="0x00007FFDA0C54000" path="adobe\tbb.dll"/>
<binaryImage start="0x000000006A000000" end="0x000000006A964000" path="adobe\cg.dll"/>
<binaryImage start="0x00007FFD87C40000" end="0x00007FFD87CAC000" path="adobe\ahclient.dll"/>
<binaryImage start="0x00007FFD62BB0000" end="0x00007FFD62E97000" path="adobe\amtlib.dll"/>
<binaryImage start="0x000000006C770000" end="0x000000006C85E000" path="adobe\AXEDOMCore.dll"/>
<binaryImage start="0x00007FFDB55E0000" end="0x00007FFDB5A2B000" path="setupapi.dll"/>
<binaryImage start="0x00007FFD626A0000" end="0x00007FFD62BAE000" path="adobe\MPS.dll"/>
<binaryImage start="0x00007FFD61F70000" end="0x00007FFD62120000" path="adobe\AdobeLinguistic.dll"/>
<binaryImage start="0x00007FFD62120000" end="0x00007FFD6269E000" path="adobe\PlugPlugOwl.dll"/>
<binaryImage start="0x00007FFD8C610000" end="0x00007FFD8C639000" path="adobe\CITThreading.dll"/>
<binaryImage start="0x00007FFD678B0000" end="0x00007FFD67973000" path="adobe\ExtendScript.dll"/>
<binaryImage start="0x00007FFDB5070000" end="0x00007FFDB5252000" path="crypt32.dll"/>
<binaryImage start="0x00007FFDB4480000" end="0x00007FFDB4492000" path="msasn1.dll"/>
<binaryImage start="0x00007FFD87320000" end="0x00007FFD873D6000" path="adobe\SCCore.dll"/>
<binaryImage start="0x00007FFD61CE0000" end="0x00007FFD61F6C000" path="adobe\AdobeOwl.dll"/>
<binaryImage start="0x00007FFD7FC00000" end="0x00007FFD7FC8C000" path="adobe\manta.dll"/>
<binaryImage start="0x000000006C760000" end="0x000000006C76F000" path="adobe\dnssd.dll"/>
<binaryImage start="0x00007FFDA19D0000" end="0x00007FFDA1A76000" path="msvcp140.dll"/>
<binaryImage start="0x00007FFDA1A80000" end="0x00007FFDA1A96000" path="VCRUNTIME140.dll"/>
<binaryImage start="0x00007FFD9F0E0000" end="0x00007FFD9F10C000" path="glu32.dll"/>
<binaryImage start="0x00007FFDB31C0000" end="0x00007FFDB327B000" path="dxgi.dll"/>
<binaryImage start="0x00007FFDAA7C0000" end="0x00007FFDAA7D0000" path="ColorAdapterClient.dll"/>
<binaryImage start="0x00007FFDB2370000" end="0x00007FFDB2524000" path="propsys.dll"/>
<binaryImage start="0x00007FFDB3A00000" end="0x00007FFDB3A38000" path="IPHLPAPI.DLL"/>
<binaryImage start="0x00007FFDB3F60000" end="0x00007FFDB3F85000" path="bcrypt.dll"/>
<binaryImage start="0x00007FFD61B40000" end="0x00007FFD61BE4000" path="adobe\opencv_flann249.dll"/>
<binaryImage start="0x00007FFD64F40000" end="0x00007FFD64FE6000" path="msvcp120.dll"/>
<binaryImage start="0x00007FFD61BF0000" end="0x00007FFD61CDF000" path="msvcr120.dll"/>
<binaryImage start="0x00007FFD61A60000" end="0x00007FFD61B36000" path="adobe\opencv_features2d249.dll"/>
<binaryImage start="0x00007FFD7D8B0000" end="0x00007FFD7DC94000" path="msi.dll"/>
<binaryImage start="0x00007FFD61920000" end="0x00007FFD61A5E000" path="adobe\AdobeXMP.dll"/>
<binaryImage start="0x00007FFDB2E70000" end="0x00007FFDB3039000" path="dbghelp.dll"/>
<binaryImage start="0x00007FFDA0270000" end="0x00007FFDA06DF000" path="wininet.dll"/>
<binaryImage start="0x00007FFD617B0000" end="0x00007FFD61919000" path="adobe\AIDE.dll"/>
<binaryImage start="0x00007FFDB3E50000" end="0x00007FFDB3E5B000" path="CRYPTBASE.DLL"/>
<binaryImage start="0x00007FFD669A0000" end="0x00007FFD669E4000" path="adobe\tbbmalloc.dll"/>
<binaryImage start="0x00007FFD61450000" end="0x00007FFD617A7000" path="adobe\libmmd.dll"/>
<binaryImage start="0x00007FFD60930000" end="0x00007FFD6144A000" path="adobe\svml_dispmd.dll"/>
<binaryImage start="0x0000000000840000" end="0x00000000008B5000" path="adobe\cgGL.dll"/>
<binaryImage start="0x0000026B734D0000" end="0x0000026B74217000" path="adobe\icudt40.dll"/>
<binaryImage start="0x00007FFDAA420000" end="0x00007FFDAA485000" path="ninput.dll"/>
<binaryImage start="0x00007FFDACE70000" end="0x00007FFDACE7A000" path="version.dll"/>
<binaryImage start="0x00007FFDAED70000" end="0x00007FFDAEE08000" path="uxtheme.dll"/>
<binaryImage start="0x00007FFDB3E30000" end="0x00007FFDB3E47000" path="cryptsp.dll"/>
<binaryImage start="0x00007FFDB3860000" end="0x00007FFDB3893000" path="rsaenh.dll"/>
<binaryImage start="0x00007FFDA3870000" end="0x00007FFDA3AD9000" path="comctl32.dll"/>
<binaryImage start="0x00007FFD66470000" end="0x00007FFD664C3000" path="sti.dll"/>
<binaryImage start="0x00007FFDB6150000" end="0x00007FFDB62C3000" path="msctf.dll"/>
<binaryImage start="0x00007FFDB8020000" end="0x00007FFDB80C0000" path="clbcatq.dll"/>
<binaryImage start="0x00007FFD9D130000" end="0x00007FFD9D13A000" path="wiatrace.dll"/>
<binaryImage start="0x0000026B76430000" end="0x0000026B765AF000" path="adobe\Photoshop.dll"/>
<binaryImage start="0x0000026B76610000" end="0x0000026B768B5000" path="adobe\PSViews.dll"/>
<binaryImage start="0x0000026B74460000" end="0x0000026B74463000" path="adobe\PSArt.dll"/>
<binaryImage start="0x00007FFDADCC0000" end="0x00007FFDAE287000" path="d2d1.dll"/>
<binaryImage start="0x00007FFD89690000" end="0x00007FFD899AC000" path="DWrite.dll"/>
<binaryImage start="0x00007FFDB2800000" end="0x00007FFDB2829000" path="dwmapi.dll"/>
<binaryImage start="0x00007FFD88500000" end="0x00007FFD88558000" path="dataexchange.dll"/>
<binaryImage start="0x00007FFDAE290000" end="0x00007FFDAE59B000" path="d3d11.dll"/>
<binaryImage start="0x00007FFDAE5A0000" end="0x00007FFDAE73C000" path="dcomp.dll"/>
<binaryImage start="0x00007FFDB2910000" end="0x00007FFDB2AC8000" path="twinapi.appcore.dll"/>
<binaryImage start="0x00007FFDB28E0000" end="0x00007FFDB2901000" path="rmclient.dll"/>
<binaryImage start="0x00007FFD87B20000" end="0x00007FFD87B5C000" path="C_G18030.DLL"/>
<binaryImage start="0x00007FFDB34F0000" end="0x00007FFDB3521000" path="ntmarta.dll"/>
<binaryImage start="0x00007FFDAA7E0000" end="0x00007FFDAA7E7000" path="msimg32.dll"/>
<binaryImage start="0x00007FFDA1EF0000" end="0x00007FFDA1EF9000" path="IconCodecService.dll"/>
<binaryImage start="0x00007FFDAA610000" end="0x00007FFDAA7BE000" path="WindowsCodecs.dll"/>
<binaryImage start="0x00007FFD8C910000" end="0x00007FFD8C9A6000" path="TextInputFramework.dll"/>
<binaryImage start="0x00007FFDAA100000" end="0x00007FFDAA41E000" path="CoreUIComponents.dll"/>
<binaryImage start="0x00007FFDAEA90000" end="0x00007FFDAEB6A000" path="CoreMessaging.dll"/>
<binaryImage start="0x00007FFDAD100000" end="0x00007FFDAD24D000" path="WinTypes.dll"/>
<binaryImage start="0x00007FFD60730000" end="0x00007FFD6092E000" path="adobe\imslib.dll"/>
<binaryImage start="0x00007FFD8C820000" end="0x00007FFD8C83D000" path="adobe\FastCore.8bx"/>
<binaryImage start="0x00007FFD5EB40000" end="0x00007FFD5EC4A000" path="adobe\MMXCore.8bx"/>
<binaryImage start="0x00007FFD5EA90000" end="0x00007FFD5EB39000" path="adobe\MultiProcessor Support.8bx"/>
<binaryImage start="0x00007FFD66960000" end="0x00007FFD66998000" path="adobe\Plugin.dll"/>
<binaryImage start="0x00007FFD5E320000" end="0x00007FFD5E993000" path="adobe\HalideBottlenecks.8bx"/>
<binaryImage start="0x00007FFD5C200000" end="0x00007FFD5CAA9000" path="adobe\Dicom.8bi"/>
<binaryImage start="0x00007FFD9A6C0000" end="0x00007FFD9A6C9000" path="wsock32.dll"/>
<binaryImage start="0x00007FFD9D000000" end="0x00007FFD9D017000" path="netapi32.dll"/>
<binaryImage start="0x0000000180000000" end="0x0000000180027000" path="adobe\PSDX.8bi"/>
<binaryImage start="0x000000004FAD0000" end="0x00000000540FA000" path="adobe\Camera Raw.8bi"/>
<binaryImage start="0x00007FFD7EDF0000" end="0x00007FFD7EE21000" path="adobe\Bib.dll"/>
<binaryImage start="0x00007FFD64F00000" end="0x00007FFD64F35000" path="adobe\BIBUtils.dll"/>
<binaryImage start="0x00007FFD5EF30000" end="0x00007FFD5EFA9000" path="adobe\AdobeSVGAGM.dll"/>
<binaryImage start="0x000000006C350000" end="0x000000006C756000" path="adobe\SVGRE.dll"/>
<binaryImage start="0x00007FFD5EDA0000" end="0x00007FFD5EF23000" path="adobe\ACE.dll"/>
<binaryImage start="0x00007FFD5B060000" end="0x00007FFD5B538000" path="adobe\AGM.dll"/>
<binaryImage start="0x00007FFD5AC40000" end="0x00007FFD5B052000" path="adobe\CoolType.dll"/>
<binaryImage start="0x000000006C310000" end="0x000000006C34B000" path="adobe\AXE8SharedExpat.dll"/>
<binaryImage start="0x00007FFD5ED50000" end="0x00007FFD5ED93000" path="icm32.dll"/>
<binaryImage start="0x00007FFDA9360000" end="0x00007FFDA9371000" path="wbemprox.dll"/>
<binaryImage start="0x00007FFDA9260000" end="0x00007FFDA92E3000" path="wbemcomn.dll"/>
<binaryImage start="0x00007FFDA4B40000" end="0x00007FFDA4B54000" path="wbemsvc.dll"/>
<binaryImage start="0x00007FFDA4BB0000" end="0x00007FFDA4CA2000" path="fastprox.dll"/>
<binaryImage start="0x00007FFD5EC90000" end="0x00007FFD5ED4E000" path="adobe\updaternotifications.dll"/>
<binaryImage start="0x00007FFDB3B00000" end="0x00007FFDB3B0E000" path="netutils.dll"/>
<binaryImage start="0x00007FFDABD80000" end="0x00007FFDABD97000" path="wkscli.dll"/>
<binaryImage start="0x00007FFDAD2A0000" end="0x00007FFDAD35C000" path="taskschd.dll"/>
<binaryImage start="0x00007FFD58440000" end="0x00007FFD585C9000" path="adobe\Spaces.8li"/>
<binaryImage start="0x00007FFD52530000" end="0x00007FFD58438000" path="adobe\libcef.dll"/>
<binaryImage start="0x00007FFDB6140000" end="0x00007FFDB6148000" path="psapi.dll"/>
<binaryImage start="0x00007FFDB5B10000" end="0x00007FFDB5BFD000" path="comdlg32.dll"/>
<binaryImage start="0x00007FFDAB830000" end="0x00007FFDAB853000" path="winmm.dll"/>
<binaryImage start="0x00007FFDB5010000" end="0x00007FFDB5067000" path="wintrust.dll"/>
<binaryImage start="0x00007FFDA9570000" end="0x00007FFDA95DB000" path="oleacc.dll"/>
<binaryImage start="0x00007FFDB2DC0000" end="0x00007FFDB2DCC000" path="hid.dll"/>
<binaryImage start="0x00007FFD5E9F0000" end="0x00007FFD5EA83000" path="adobe\chrome_elf.dll"/>
<binaryImage start="0x00007FFD956D0000" end="0x00007FFD956E9000" path="usp10.dll"/>
<binaryImage start="0x00007FFD86C50000" end="0x00007FFD86C61000" path="credui.dll"/>
<binaryImage start="0x00007FFDB3F30000" end="0x00007FFDB3F56000" path="ncrypt.dll"/>
<binaryImage start="0x00007FFD5CC50000" end="0x00007FFD5CCE6000" path="cryptui.dll"/>
<binaryImage start="0x00007FFDA1AA0000" end="0x00007FFDA1AAC000" path="secur32.dll"/>
<binaryImage start="0x00007FFD9BC80000" end="0x00007FFD9BE48000" path="urlmon.dll"/>
<binaryImage start="0x00007FFDAD0C0000" end="0x00007FFDAD0D3000" path="wtsapi32.dll"/>
<binaryImage start="0x00007FFD711F0000" end="0x00007FFD71387000" path="d3d9.dll"/>
<binaryImage start="0x00007FFD86C20000" end="0x00007FFD86C42000" path="dxva2.dll"/>
<binaryImage start="0x00007FFDAB320000" end="0x00007FFDAB33A000" path="dhcpcsvc.dll"/>
<binaryImage start="0x00007FFDAB800000" end="0x00007FFDAB82A000" path="WINMMBASE.dll"/>
<binaryImage start="0x00007FFDB7CD0000" end="0x00007FFDB7CD8000" path="nsi.dll"/>
<binaryImage start="0x00007FFDAD500000" end="0x00007FFDAD565000" path="wevtapi.dll"/>
<binaryImage start="0x00007FFDB3EF0000" end="0x00007FFDB3F26000" path="ntasn1.dll"/>
<binaryImage start="0x00007FFD9B380000" end="0x00007FFD9B625000" path="iertutil.dll"/>
<binaryImage start="0x00007FFDAB250000" end="0x00007FFDAB268000" path="samcli.dll"/>
<binaryImage start="0x00007FFD51D90000" end="0x00007FFD52525000" path="adobe\ScriptingSupport.8li"/>
<binaryImage start="0x00007FFDB3560000" end="0x00007FFDB35B6000" path="winsta.dll"/>
<binaryImage start="0x00007FFDB4210000" end="0x00007FFDB4237000" path="devobj.dll"/>
<binaryImage start="0x00007FFD606D0000" end="0x00007FFD60722000" path="adobe\WinRTSupport.dll"/>
<binaryImage start="0x00007FFD80040000" end="0x00007FFD8007B000" path="rometadata.dll"/>
<binaryImage start="0x00007FFDA99D0000" end="0x00007FFDAA06B000" path="OneCoreUAPCommonProxyStub.dll"/>
<binaryImage start="0x00007FFDB22C0000" end="0x00007FFDB236B000" path="StructuredQuery.dll"/>
<binaryImage start="0x00007FFD60500000" end="0x00007FFD606CC000" path="adobe\aif.dll"/>
<binaryImage start="0x00007FFDA30B0000" end="0x00007FFDA31E1000" path="Windows.StateRepositoryPS.dll"/>
<binaryImage start="0x00007FFD7FCD0000" end="0x00007FFD7FD8D000" path="Windows.Storage.Search.dll"/>
<binaryImage start="0x00007FFD8DA00000" end="0x00007FFD8DA1D000" path="cldapi.dll"/>
<binaryImage start="0x00007FFD8F090000" end="0x00007FFD8F0D4000" path="edputil.dll"/>
<binaryImage start="0x00000000008C0000" end="0x0000000002BA2000" path="nvoglv64.dll"/>
<binaryImage start="0x00007FFD60410000" end="0x00007FFD604FA000" path="nvldumdx.dll"/>
<binaryImage start="0x00007FFDB7E70000" end="0x00007FFDB7E8D000" path="imagehlp.dll"/>
<binaryImage start="0x00007FFD590D0000" end="0x00007FFD5AC39000" path="nvwgf2umx.dll"/>
<binaryImage start="0x00007FFDA4100000" end="0x00007FFDA4580000" path="nvapi64.dll"/>
<binaryImage start="0x00007FFDA7B40000" end="0x00007FFDA8FBA000" path="igd10iumd64.dll"/>
<binaryImage start="0x00007FFDA4E90000" end="0x00007FFDA6C70000" path="igc64.dll"/>
<binaryImage start="0x00007FFDAD680000" end="0x00007FFDAD699000" path="nlaapi.dll"/>
<binaryImage start="0x00007FFDAB230000" end="0x00007FFDAB246000" path="dhcpcsvc6.DLL"/>
<binaryImage start="0x00007FFD9C5C0000" end="0x00007FFD9C6EC000" path="AudioSes.dll"/>
<binaryImage start="0x00007FFDAAEE0000" end="0x00007FFDAAF56000" path="MMDevAPI.dll"/>
<binaryImage start="0x00007FFDACE60000" end="0x00007FFDACE6A000" path="avrt.dll"/>
<binaryImage start="0x00007FFDAA920000" end="0x00007FFDAA988000" path="wlanapi.dll"/>
<binaryImage start="0x00007FFD8A6A0000" end="0x00007FFD8A73B000" path="twinapi.dll"/>
<binaryImage start="0x00007FFD8B7E0000" end="0x00007FFD8B8F4000" path="Windows.UI.dll"/>
<binaryImage start="0x00007FFD8B760000" end="0x00007FFD8B7D9000" path="InputHost.dll"/>
<binaryImage start="0x00007FFDB4260000" end="0x00007FFDB42FA000" path="sxs.dll"/>
<binaryImage start="0x00007FFD5FB80000" end="0x00007FFD5FBFD000" path="adobe\AdobePIP.dll"/>
<binaryImage start="0x00007FFD5F8F0000" end="0x00007FFD5FB74000" path="adobe\LogSession.dll"/>
<binaryImage start="0x00007FFD8C8D0000" end="0x00007FFD8C8E5000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FFDB3C80000" end="0x00007FFDB3CE6000" path="mswsock.dll"/>
<binaryImage start="0x00007FFDACC50000" end="0x00007FFDACC5B000" path="winnsi.dll"/>
<binaryImage start="0x00007FFDB38A0000" end="0x00007FFDB38AA000" path="dpapi.dll"/>
<binaryImage start="0x00007FFD85780000" end="0x00007FFD85814000" path="webio.dll"/>
<binaryImage start="0x00007FFDB3A40000" end="0x00007FFDB3AFE000" path="dnsapi.dll"/>
<binaryImage start="0x00007FFDAB1D0000" end="0x00007FFDAB1DA000" path="rasadhlp.dll"/>
<binaryImage start="0x00007FFDA9900000" end="0x00007FFDA9972000" path="FWPUCLNT.DLL"/>
<binaryImage start="0x00007FFDB37A0000" end="0x00007FFDB3819000" path="schannel.dll"/>
<binaryImage start="0x00007FFD8BC60000" end="0x00007FFD8BC74000" path="mskeyprotect.dll"/>
<binaryImage start="0x00007FFDA1400000" end="0x00007FFDA142E000" path="cryptnet.dll"/>
<binaryImage start="0x00007FFDAA070000" end="0x00007FFDAA091000" path="ncryptsslp.dll"/>
<binaryImage start="0x00007FFD5F6D0000" end="0x00007FFD5F852000" path="IntelOpenCL64.dll"/>
<binaryImage start="0x00007FFD5F4F0000" end="0x00007FFD5F6CE000" path="intelocl64.dll"/>
<binaryImage start="0x00007FFD5F440000" end="0x00007FFD5F4EC000" path="task_executor64.dll"/>
<binaryImage start="0x00007FFD5F350000" end="0x00007FFD5F43A000" path="cpu_device64.dll"/>
<binaryImage start="0x00007FFD5CCF0000" end="0x00007FFD5E31D000" path="nvopencl.dll"/>
<binaryImage start="0x00007FFD5F230000" end="0x00007FFD5F34F000" path="nvfatbinaryLoader.dll"/>
<binaryImage start="0x00007FFD5F860000" end="0x00007FFD5F8E7000" path="OpenCL.dll"/>
<binaryImage start="0x00007FFD4F720000" end="0x00007FFD51D86000" path="nvcompiler.dll"/>
<binaryImage start="0x00007FFD4EA60000" end="0x00007FFD4F715000" path="nvptxJitCompiler.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
</crash>
</crashreport>

I'm completely let down with this and I don't know what to do.
I installed every version from CS6 to CC2019, and tried to run them in windows FailSafe mode and it did not crash at launch, but eventually after an hour.

Could you help me please ?

Thanks

Report · Nov 09, 2018

Hi

Can you check in Windows event viewer and look for Photoshop.exe crash logs

Open up the Application log on the left and on the right select Filter Current Log

Put a check mark in Error and hit OK, then look for errors relating to Photoshop.exe

Report · Nov 09, 2018

Hello Ged Traynor,

I applied the suggested process and here is a screenshot of the output :

Report · Nov 09, 2018

Hi

You need to click on each application error in turn and look at the General tab while you do this, you should come across one that says Photoshop.exe

When you find it copy and paste what it says in the General tab into this thread, please don't post a screenshot as I won't be able to Google translate it

Report · Nov 09, 2018

My bad,

Here is the output error message then :

Nom de l’application défaillante Photoshop.exe, version : 18.1.6.64239, horodatage : 0x5b314de0
Nom du module défaillant : unknown, version : 0.0.0.0, horodatage : 0x00000000
Code d’exception : 0xc0000005
Décalage d’erreur : 0x00007fff8eef09c0
ID du processus défaillant : 0x6f98
Heure de début de l’application défaillante : 0x01d476b7c71bdc64
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe
Chemin d’accès du module défaillant: unknown
ID de rapport : bc591312-0a67-4c3c-961c-4b61109b10f7
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

And for CC 2014

Nom de l’application défaillante Photoshop.exe, version : 15.0.0.58, horodatage : 0x536b438e
Nom du module défaillant : nvopencl.dll, version : 25.21.14.1634, horodatage : 0x5bbe8513
Code d’exception : 0xc0000005
Décalage d’erreur : 0x0000000001ed09c0
ID du processus défaillant : 0x2ce4
Heure de début de l’application défaillante : 0x01d476ee9f213f4f
Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2014\Photoshop.exe
Chemin d’accès du module défaillant: C:\Windows\System32\nvopencl.dll
ID de rapport : aa92fa76-556b-4eda-bb34-cc4d574ed6e1
Nom complet du package défaillant :
ID de l’application relative au package défaillant :

Now I will try and see what it says in Failsafe mode

Thanks !

Report · Nov 09, 2018

Chemin d’accès du module défaillant: C:\Windows\system32\nvopencl.dll

No worries, it looks like it's your GPU driver that causing the crash, you need to go to here and download the latest driver for your GPU

Download Drivers | NVIDIA

More than likely you have a dual GPU setup on that laptop both an onboard Intel GPU and a NVIDIA GPU, if that is the case take a look here, especially sections 7 and 8

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Report · Nov 10, 2018

Hello Ged Traynor,

I tried to follow the step by step troubleshooting and set my Nvidia Parameters to "High Performance NVIDIA Processor" for both Photoshop CC2018 and Premiere Pro, but I encountered the same crash issue at launch or after a few minutes.

I also tried to uncheck "use a graphic processor" in Photoshop parameters but that did not seem to help either.

Then I launched Photoshop in safe mode again, and everything worked fine ... ?!

Below is the output I got in "Help > System Info"

Version Adobe Photoshop : 19.0 20170929.r.165 2017/09/29: 1138933 x64
Nombre de lancements : 1
Système d'exploitation : Windows 10 64 bits
Version : 10 ou version supérieure 10.0.17134.1
Architecture système : UC Intel Famille :6, modèle :14, niveau :10 avec MMX, SSE Entier, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Nombre de processeurs physiques : 6
Nombre de processeurs logiques : 12
Vitesse du processeur : 2208 MHz
Mémoire intégrée : 16117 Mo
Mémoire libre : 6657 Mo
Mémoire disponible pour Photoshop : 10463 Mo
Mémoire utilisée par Photoshop : 70 %
Surface Dial : Activé.
Calques d'alias : Désactivé.
Palette de touches de modification : Activé.
Highbeam: Activé.
Taille de la mosaïque d'images : 1024K
Niveaux de mémoire cache de l'image : 4
Aperçu de la police : Moyenne
Compositeur de texte : Latin
Affichage : 1
Limites d'affichage : haut = 0, gauche = 0, bas = 1080, droite = 1920
Dessin OpenGL : Désactivé.
Anciens GPU OpenGL autorisés : Non détectés.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=0
NumNativeGPUs=0
Type de licence : Abonnement
Numéro de série : 90960795184249292305
GUIDBucket:
Dossier de l'application : C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Chemin des fichiers temporaires : C:\Users\Julien\AppData\Local\Temp\
Le disque de travail de Photoshop comporte l'E/S asynchrone activé.
Volume(s) de travail :
Démarrage, 460,5 Go, 198,1 Go libres
Dossier des modules externes obligatoires : C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Dossier principal des modules externes : C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\
Composants installés :
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112
   ACE.dll   ACE 2017/09/19-18:51:44   79.586793   79.586793
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0
   AdobeOwl.dll   Adobe Owl   5.2.11
   AdobePDFL.dll   PDFL 2017/09/01-01:08:01   79.239219   79.239219
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263
   AdobeSVGAGM.dll   AdobeSVGAGM   79.586793   79.586793
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6
   AGM.dll   AGM 2017/09/19-18:51:44   79.586793   79.586793
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/09/19-18:51:44   79.586793   79.586793
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/09/19-18:51:44   79.586793   79.586793
   BIBUtils.dll   BIBUtils 2017/09/19-18:51:44   79.586793   79.586793
   boost_date_time.dll   photoshopdva   11.1.0
   boost_filesystem.dll   photoshopdva   11.1.0
   boost_signals.dll   photoshopdva   11.1.0
   boost_system.dll   photoshopdva   11.1.0
   boost_threads.dll   photoshopdva   11.1.0
   cg.dll   NVIDIA Cg Runtime   3.0.00007
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/09/19-18:51:44   79.586793   79.586793
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.1.0
   dnssd.dll   Bonjour   3,0,0,2
   dvaaudiodevice.dll   photoshopdva   11.1.0
   dvacore.dll   photoshopdva   11.1.0
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0
   dvamarshal.dll   photoshopdva   11.1.0
   dvamediatypes.dll   photoshopdva   11.1.0
   dvametadata.dll   photoshopdva   11.1.0
   dvametadataapi.dll   photoshopdva   11.1.0
   dvametadataui.dll   photoshopdva   11.1.0
   dvaplayer.dll   photoshopdva   11.1.0
   dvatransport.dll   photoshopdva   11.1.0
   dvaui.dll   photoshopdva   11.1.0
   dvaunittesting.dll   photoshopdva   11.1.0
   dynamiclink.dll   photoshopdva   11.1.0
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1133690   81.1133690
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339
   igestep30.dll   IGES Reader   9.3.0.113
   imslib.dll   IMSLib DLL   10.0.0.22
   JP2KLib.dll   JP2KLib 2017/08/23-01:11:25   79.267771   79.267771
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0
   LogSession.dll   LogSession   7.4.1.60.45263
   mediacoreif.dll   photoshopdva   11.1.0
   MPS.dll   MPS 2017/09/01-01:08:01   79.586120   79.586120
   pdfsettings.dll   Adobe PDFSettings   1.04
   Photoshop.dll   Adobe Photoshop CC 2018   19.0
   Plugin.dll   Adobe Photoshop CC 2018   19.0
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.0.0
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.0.0.55
   PSArt.dll   Adobe Photoshop CC 2018   19.0
   PSCloud.dll                                                   1.0.0.1
   PSViews.dll   Adobe Photoshop CC 2018   19.0
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1133690   81.1133690
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118
   TfFontMgr.dll   FontMgr   9.3.0.113
   TfKernel.dll   Kernel   9.3.0.113
   TFKGEOM.dll   Kernel Geom   9.3.0.113
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16
   WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960
   wu3d.dll   U3D Writer   9.3.0.113
Modules externes obligatoires :
   3D Studio 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Aérographe 19.0 - du fichier “Filter Gallery.8bf”
   Aplatissement 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Aquarelle 19.0 - du fichier “Filter Gallery.8bf”
   Asymétrie 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Barbouillage 19.0 - du fichier “Filter Gallery.8bf”
   Bas-relief 19.0 - du fichier “Filter Gallery.8bf”
   BMP 19.0 - du fichier “Standard MultiPlugin.8bf”
   Camera Raw 10.0 - du fichier “Camera Raw.8bi”
   Carrelage 19.0 - du fichier “Standard MultiPlugin.8bf”
   Chrome 19.0 - du fichier “Filter Gallery.8bf”
   Cineon 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Cineon.8bi”
   Cisaillement 19.0 - du fichier “Standard MultiPlugin.8bf”
   Collada 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   CompuServe GIF 19.0 - du fichier “Standard MultiPlugin.8bf”
   Contour accentué 19.0 - du fichier “Filter Gallery.8bf”
   Contour déchiré 19.0 - du fichier “Filter Gallery.8bf”
   Contour encré 19.0 - du fichier “Filter Gallery.8bf”
   Contour lumineux 19.0 - du fichier “Filter Gallery.8bf”
   Contour postérisé 19.0 - du fichier “Filter Gallery.8bf”
   Contraction 19.0 - du fichier “Standard MultiPlugin.8bf”
   Coordonnées polaires 19.0 - du fichier “Standard MultiPlugin.8bf”
   Correction de l'objectif 19.0 - du fichier “Lens Correction.8bf”
   Couleurs NTSC 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “NTSC Colors.8bf”
   Couteau à palette 19.0 - du fichier “Filter Gallery.8bf”
   Craie/Fusain 19.0 - du fichier “Filter Gallery.8bf”
   Craquelure 19.0 - du fichier “Filter Gallery.8bf”
   Crayon Conté 19.0 - du fichier “Filter Gallery.8bf”
   Crayon de couleur 19.0 - du fichier “Filter Gallery.8bf”
   Cristallisation 19.0 - du fichier “Standard MultiPlugin.8bf”
   Croisillons 19.0 - du fichier “Filter Gallery.8bf”
   Découpage 19.0 - du fichier “Filter Gallery.8bf”
   Demi-teintes couleur 19.0 - du fichier “Standard MultiPlugin.8bf”
   Désentrelacement 19.0 - du fichier “Standard MultiPlugin.8bf”
   Diagonales 19.0 - du fichier “Filter Gallery.8bf”
   Dicom 19.0 - du fichier “Dicom.8bi”
   Dispersion 19.0 - du fichier “Standard MultiPlugin.8bf”
   Eazel Acquire 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “EazelAcquire.8ba”
   Ecart type 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Effet mosaïque 19.0 - du fichier “Filter Gallery.8bf”
   Effet pointilliste 19.0 - du fichier “Filter Gallery.8bf”
   Emballage plastique 19.0 - du fichier “Filter Gallery.8bf”
   Enregistrer pour le Web 19.0 - du fichier “Save for Web.8be”
   Entropie 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Eponge 19.0 - du fichier “Filter Gallery.8bf”
   Etalement 19.0 - du fichier “Filter Gallery.8bf”
   Exporter les tables de correspondance de couleur 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Export3DLUT.8be”
   Extension WIA 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “WIASupport.8li”
   Extrusion 19.0 - du fichier “Standard MultiPlugin.8bf”
   Fibres 19.0 - du fichier “Standard MultiPlugin.8bf”
   Filtre Camera Raw 10.0 - du fichier “Camera Raw.8bi”
   Filtre Collection d'images 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “ChannelPort.8bf”
   Filtre Rogner et désincliner les photos 19.0 - du fichier “Standard MultiPlugin.8bf”
   Flash 3D 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Flou de l'objectif 19.0 - du fichier “Lens Blur.8bf”
   Flou optimisé 19.0 - du fichier “Standard MultiPlugin.8bf”
   Flou radial 19.0 - du fichier “Standard MultiPlugin.8bf”
   Fluidité 19.0 - du fichier “Liquify.8bf”
   Format IFF 19.0 - du fichier “Standard MultiPlugin.8bf”
   Fresque 19.0 - du fichier “Filter Gallery.8bf”
   Fusain 19.0 - du fichier “Filter Gallery.8bf”
   Galerie de filtres 19.0 - du fichier “Filter Gallery.8bf”
   Google Earth 4 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Grain 19.0 - du fichier “Filter Gallery.8bf”
   Grain photo 19.0 - du fichier “Filter Gallery.8bf”
   Grand-angle adaptatif 19.0 - du fichier “Adaptive Wide Angle.8bf”
   Halide Bottlenecks 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “HalideBottlenecks.8bx”
   Halo 19.0 - du fichier “Standard MultiPlugin.8bf”
   HDRMergeUI 19.0 - du fichier “HDRMergeUI.8bf”
   IGES 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   JPEG 2000 19.0 - du fichier “JPEG2000.8bi”
   Lueur diffuse 19.0 - du fichier “Filter Gallery.8bf”
   Matlab Operation 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “ChannelPort.8bf”
   Maximum 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Médiane 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Mezzo-tinto 19.0 - du fichier “Standard MultiPlugin.8bf”
   Minimum 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Moteur 3D Photoshop 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Photoshop3DEngine.8bi”
   Motif de demi-teintes 19.0 - du fichier “Filter Gallery.8bf”
   Moyenne 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Average.8bf”
   Moyenne arithmétique 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Multiprocesseur 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “MultiProcessor Support.8bx”
   Néon 19.0 - du fichier “Filter Gallery.8bf”
   Noir/Blanc 19.0 - du fichier “Filter Gallery.8bf”
   Noyau de mesures 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “MeasurementCore.8me”
   Nuages 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Clouds.8bf”
   Nuages par différence 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Clouds.8bf”
   Océan 19.0 - du fichier “Filter Gallery.8bf”
   Onde 19.0 - du fichier “Standard MultiPlugin.8bf”
   Ondulation 19.0 - du fichier “Standard MultiPlugin.8bf”
   OpenEXR 19.0 - du fichier “Standard MultiPlugin.8bf”
   Papier gaufré 19.0 - du fichier “Filter Gallery.8bf”
   Papier humide 19.0 - du fichier “Filter Gallery.8bf”
   Pastels 19.0 - du fichier “Filter Gallery.8bf”
   Patchwork 19.0 - du fichier “Filter Gallery.8bf”
   PCX 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “PCX.8bi”
   Photocopie 19.0 - du fichier “Filter Gallery.8bf”
   Photoshop Touch 19.0 - du fichier “PSDX.8bi”
   Pinceau à sec 19.0 - du fichier “Filter Gallery.8bf”
   Pixar 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Pixar.8bi”
   Placage de texture 19.0 - du fichier “Filter Gallery.8bf”
   Plâtre 19.0 - du fichier “Filter Gallery.8bf”
   Plume calligraphique 19.0 - du fichier “Filter Gallery.8bf”
   PLY 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Point de fuite 19.0 - du fichier “VanishingPoint.8bf”
   Pointillisme 19.0 - du fichier “Standard MultiPlugin.8bf”
   Portable Bit Map 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “PBM.8bi”
   Portée 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   PRC 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Radiance 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Radiance.8bi”
   Réduire tremblement 19.0 - du fichier “Shake Reduction.8bf”
   Rendu de la grille de correspondance de couleur 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Export3DLUT.8be”
   Réticulation 19.0 - du fichier “Filter Gallery.8bf”
   Rogner et désincliner les photos 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “CropPhotosAuto.8li”
   Routines FastCore 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “FastCore.8bx”
   Routines MMXCore 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “MMXCore.8bx”
   Solarisation 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “Solarize.8bf”
   Sommation 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Soufflerie 19.0 - du fichier “Standard MultiPlugin.8bf”
   Sous-couche 19.0 - du fichier “Filter Gallery.8bf”
   Spaces 19.0 - du fichier “Spaces.8li”
   Sphérisation 19.0 - du fichier “Standard MultiPlugin.8bf”
   STL 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Sumi-e 19.0 - du fichier “Filter Gallery.8bf”
   Support de script 19.0 - du fichier “ScriptingSupport.8li”
   Tampon 19.0 - du fichier “Filter Gallery.8bf”
   Targa 19.0 - du fichier “Standard MultiPlugin.8bf”
   Tourbillon 19.0 - du fichier “Standard MultiPlugin.8bf”
   Tracés vers Illustrator 19.0 - du fichier “Standard MultiPlugin.8bf”
   TSL/TSI 19.0 - du fichier “Standard MultiPlugin.8bf”
   U3D 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Variance 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “statistics.8ba”
   Verre 19.0 - du fichier “Filter Gallery.8bf”
   Virtual Reality Modeling Language | VRML 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Vitrail 19.0 - du fichier “Filter Gallery.8bf”
   Wavefront|OBJ 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “U3D.8bi”
   Wireless Bitmap 19.0 (20170929.r.165 2017/09/29: 1138933) - du fichier “WBMP.8bi”
   Zigzag 19.0 - du fichier “Standard MultiPlugin.8bf”
Dossier des modules externes tiers et facultatifs : SANS
Modules externes désactivés et doublons : AUCUN
Modules externes dont le chargement a échoué : AUCUN
Extensions :
   com.adobe.Butler.backend 2.0.0 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   com.adobe.inapp.purchase 1.0.0 - A partir du fichier “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseStock.html”
   Nouveau document 2.1.0 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”
   Bibliothèques 1.0.0 - A partir du fichier “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\index.html”
   com.adobe.inapp.typekit.purchase 1.0.0 - A partir du fichier “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_0_231\purchaseTypekit.html”
   Commencer 2.1.0 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”
   Thèmes Adobe Color 6.1.0 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Exporter en tant que 3.0.13 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Exporter en tant que 3.0.13 - A partir du fichier “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Modules TWAIN installés : AUCUN

Thanks for your help,
Julien

Report · Nov 12, 2018

bumping this thread !

Report · Nov 12, 2018

Hi

Looks like Photoshop is not seeing your GPU as there's no information about in the system info

Did you take a look at the GPU troubleshooting link I posted above

Report · Nov 12, 2018

Hello,

Yes I've gone through the steps above and set my Nvidia Parameters to "High Performance NVIDIA Processor" for both applications

Report · Nov 12, 2018

Hi

You may need to contact Adobe customer care

Contact Customer Care

Report · Nov 29, 2019

hey so I am experiencing similar things

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

<Channel>Application</Channel>

<Computer>DESKTOP-CDIGCTF</Computer>

</System>

- <EventData>

<Data>Adobe Premiere Pro.exe</Data>

<Data>ntdll.dll</Data>

<Data>C:\Program Files\Adobe\Adobe Premiere Pro 2020\Adobe Premiere Pro.exe</Data>

<Data>C:\Windows\SYSTEM32\ntdll.dll</Data>

</EventData>

</Event>

Report · Nov 09, 2018

Also if you can open Photoshop in safe mode can you go to Help > System Info and copy and paste that into this thread

Report · Dec 01, 2018

Hello

To all of you experiencing crashes after a few seconds (or minutes) when using ANY CC application (Seen on PS, LR classic, PPro...), I suggest you try the following solution that worked for me (after MANY tinkerings with updates, drivers...)

Even though my active GPU was Nvidia, the fix was to upgrade the INTEL drivers. I know this sounds strange.

I was @ version 24.xxx and I had to upgrade to 25.xxx

However this is not straightforward : if you just download the new driver and launch exe, in my case, it refused to install because manufacturer drivers were installed (Dell). I had to :

Download latest Intel driver from Downloads for Intel® HD Graphics 630 (in my case, since I have HD 630)
Unzip the exe in a folder using, for instance, 7zip
go to device manager (Windows + X --> device manager)
uninstall Intel drivers and click on "Delete driver files"
DISCONNECT YOUR INTERNET CONNECTION
In the device manager, right-click anywhere and choose "Scan for hardware changes"
Wait for the Intel display adapter to appear
Right click and choose "Update driver". If it is disabled, click on Properties then Driver then Update driver.
Choose "Have disk" and locate the place where you extracted the Intel driver
Let it install
Renable Internet connection

Hopefully once this is done, your problems are over. They were for me, even though I was using the Nvidia driver!!!! (go figure)

A reboot might be necessary.

Wish you all the best of luck

Report · Dec 05, 2018

Hi, I bought a new PC and am facing this issue. Tried all the steps on most forums to no avail.

I am desperately trying to try steps suggested by you. The only problem is that I am unable to find a zip version of the driver update.

I am trying to follow instructions here- Manually Install an Intel® Graphics Driver in Windows® 10 and Windows... But all (I mean ALL) these manufacturer geniuses want us to install their installers and now have stopped offering alternate file types of the download files.

Can you detail steps and links to download the zip version of the driver file? I am looking for a zip version of Intel UHD Graphics 630

Report · Dec 06, 2018

Hello amolk.win

As far as I know, there are NO zip version of the drivers offered anymore.

The reason is that Intel does not want people to install drivers on a machine where manufacturer-customized drivers are installed. This could potentially lead to issues.

Instead of treating us like grown ups and trusting the people who know what they're doing, they simply add checkpoints in the exe.

HOWEVER, I mentioned "unzip the exe", which is exactly what I meant. These exe are self-extracting but can also be expanded with 7zip (and many others)

I went there to get them: Download Intel® Graphics - Windows® 10 DCH Drivers

Simply right-click the file and choose "Expand" or whatever your unzipping utility provides.

On second thought, maybe this is the covert way Intel engineers allow us tinkerers to screw up our PCs

Let me know how it goes!

Cheers

Report · Dec 06, 2018

Thanks for your reply. @golinvauxb1973

I have tried that then, The PC aborts the extracted install no matter what I do (run as admin etc ). I was hoping there was a zip file.

Still no photoshop cc on the machine I bought to use it. his is very frustrating

Report · Dec 31, 2018

The issue is likely caused by trying to utilize the NVIDIA video card in the Photoshop settings. Unfortunately Dell decided to advertise that these computers run off of an NVIDIA card, when in actuality they process graphics primarily through the Intel card. The (discreet) NVIDIA processor is essentially there to back it up.

From the Dell community forums:

"Every XPS 15 has an Intel GPU (the integrated GPU, or iGPU), and they can also be ordered with an NVIDIA GPU (the discrete GPU, or dGPU). In the latter case, the iGPU is still the only GPU that is physically connected to the display outputs, both the built-in panel and external display outputs. Meanwhile, the dGPU exists as a render-only device. When it's activated (drivers are supposed to automatically detect that it would deliver a benefit, or users can manually force an application to use a specific GPU), then the dGPU does all of the rendering work and then sends completed video frames to the iGPU, which passes them through to the display(s). "

Report · Dec 31, 2018

Hello

Thanks for your input.

I am aware of the way the optimus system works, i.e. the Nvidia output being routed to the Intel GPU

However, with the updated Intel drivers, Photoshop and Lightroom are perfectly able to use the discrete GPU

PS and LR haven't crashed on me since that upgrade.

Hope this helps

Report · Dec 31, 2018

Do you mean you were able to check the option to 'Use Graphics Processor' box with the detected NVIDIA card?

Report · Jan 01, 2019

Yes, exactly.

With the stock setup (right from factory), I was already able, after install CC apps, to select Nvidia processor. It was indeed the default. However, Photoshop crashed soon after (not immediately, but once an image is opened and I simply zoom or pan a little).

Thinking the nvidia driver was the culprit, I spent days trying to update it, rollback to a previous version, re-install all drivers... to no luck.

I contacted Adobe support that eventually suggested to disable all GPU acceleration. That was not acceptable for me so I keept looking.

After learning how to Optimus system works, where the Nvidia driver output buffers are directly written in the Intel frame buffer, I realized the Intel drivers could be responsible for the crash and tried to install their latest version. At the time (5 or 6 weeks ago), the *installed* drivers were version 24.x, and this was the last available version on Dell update.

However, by going to Intel web site, I was able to download a newer version. They explained on the download page that .zip drivers were not offered anymore because some sanity checks needed to be made before installation and that was only possible with the .exe.

I downloaded the .exe package, tried to run it, but it complained of not being able to run on my system where customized drivers were installed (that is correct, the Dell drivers are customized for their hardware)

However, I knew that I preferred to lose the Dell customizations rather than being unable to use PS and LR so I tried to hijack the system by using 7zip to extract *from the exe file* (right click --> extract to folder blah).

After doing this, I was able to point the device manager to these extracted files to force the upgrade and.... it worked! I saw no degraded performance or functionality, except for the missing Intel Control Panel that I did not use anyway.

I could then select Nvidia card in PS and LR and they haven't crashed on me since that day.

Pardon my weird English, but my mother tongue is French

Hope this helps

Best

Benjamin

Photoshop keeps crashing w/Dell XPS15

Explore related tutorials & articles