Photoshop keeps crashing while opening tiff files on Windows 10

New Here ,
Apr 07, 2021 Apr 07, 2021

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I have a HP Omen

              Intel(R) Core(TM) i7-10750H CPU @ 2.60GHz 2.59 GHz

              32.0 GB (31.8 GB usable)

              NVidia GeForce RTX2060

I have been using PS, opening .Tiff files and PS keeps crashing (freezing up or Shutting itself off) .

I have uninstalled and reinstalled Ps, and up'd my Ram usage for Ps to 75% and graphic acceleration turned on. Ps. 

Does anyone have a fix for this or know what is going on?

 

Thank you!

 

 

{Thread title edited by moderator}

TOPICS
Bug, Crash or freeze, Performance, Problem or error, Windows

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Adobe Employee ,
Apr 07, 2021 Apr 07, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us the version of Photoshop you're using? Please ensure you have the latest Windows updates installed on the machine.

 

You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps. If it does, please check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

If the issue persists, you can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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