Photoshop keeps crashing!!

New Here ,
Jan 02, 2021

Copy link to clipboard

Copied

I use photoshop 2021 and microsoft 10. Recently (maybe after 2021 update?) when I am in work, after 2-3 minutes from working, the screen of photoshop stops with no reason. I cannot move anything, but only save. I don't know what's wrong with my program.

TOPICS
Problem or error

Views

66

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

1 Correct Answer

Adobe Community Professional , Jan 02, 2021
Derek Cross Adobe Community Professional , Jan 02, 2021
I suggest you uninstall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.   https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Likes

Translate

Translate
Jump to answer Jump to answer
Adobe Community Professional ,
Jan 02, 2021

Copy link to clipboard

Copied

How much RAM and spare disk capacity do you have?

Have you tried resetting your Photoshop preferences, which you can find under the General tab in Photoshop preferences.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 02, 2021

Copy link to clipboard

Copied

I have more than 10,000MB RAM and I set photoshop to use 8888MB and... I just reset, I think it is quite better than before... thanks!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Jan 02, 2021

Copy link to clipboard

Copied

oh,, I will change my word since my photoshop just stopped again... 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 02, 2021

Copy link to clipboard

Copied

Does that mean 10MB of RAM? How much spare disk capacity do you have (not scratch disk)?

https://helpx.adobe.com/photoshop/system-requirements.html

 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
태연5D09 AUTHOR LATEST
New Here ,
Jan 02, 2021

Copy link to clipboard

Copied

No! I have 14800MB of spare ram capacity and they say photoshop use 70% of it(10300MB). Can graphic processor affect in my problem?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 02, 2021

Copy link to clipboard

Copied

I suggest you uninstall Photoshop, using the drop-down menu in the Creative Cloud app, and reinstall it again. If that doesn't solve the problem then unistall it once again and then run Adobe Cleaner before reinstalling Photoshop again.
 

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more