Highlighted

Photoshop Keeps Crashing!

Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

Photoshop crashes at very strange times. I can have tabs of google chrome and tabs of photoshop projects open and photoshop will run smoothly. Other times, I'll only have one photoshop project open, painting a rock and it'll crash and continue to crash under the same circumstances several more times.

 

I'm using a ps42 8rb MSI, operating with windows 10, it has 16g of ram with core i7. My computer with 8g of ram and i5 runs photoshop beautifully, never crashing. I've tried lowering memory usage in prefrences but photoshop promptly crashed again.

 

I don't understand what's going on and this is a nightmare for workflow.

 

Please give me your solutions!

TOPICS
Crash or freeze, Performance, Problem or error

Views

73

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Photoshop Keeps Crashing!

Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

Photoshop crashes at very strange times. I can have tabs of google chrome and tabs of photoshop projects open and photoshop will run smoothly. Other times, I'll only have one photoshop project open, painting a rock and it'll crash and continue to crash under the same circumstances several more times.

 

I'm using a ps42 8rb MSI, operating with windows 10, it has 16g of ram with core i7. My computer with 8g of ram and i5 runs photoshop beautifully, never crashing. I've tried lowering memory usage in prefrences but photoshop promptly crashed again.

 

I don't understand what's going on and this is a nightmare for workflow.

 

Please give me your solutions!

TOPICS
Crash or freeze, Performance, Problem or error

Views

74

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 24, 2020 0
Most Valuable Participant ,
Oct 24, 2020

Copy link to clipboard

Copied

Please post you Photoshop 2021 system Crash reports they may help us identify what is failing.

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

So you'd like me to upload it here? In this thread?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Most Valuable Participant ,
Oct 24, 2020

Copy link to clipboard

Copied

Yes copy past here.

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 1
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

Is there anyway to access past crash reports? Because I assume if I can't, I have to crash photoshop myself?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

Sorry, I don't know if I replied correctly

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

I found a crash report from today which I remember sending but when I open it, it contains this. Am I supposed to open it in something other than notepad?

forgepenut_0-1603592472240.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Most Valuable Participant ,
Oct 24, 2020

Copy link to clipboard

Copied

That is not a crash report Use Windows Reliability History viewer to find application failures that are Photoshop stopped working reports and post them here.

PS2020 Crash.jpg

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 1
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

Source
Adobe CEF Helper

Summary
Stopped working

Date
‎25/‎10/‎2020 9:25 AM

Status
Report sent

Description
Faulting Application Path: C:\Program Files\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Adobe CEF Helper.exe
Application Version: 5.3.1.470
Application Timestamp: 5f76a897
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.19041.546
Fault Module Timestamp: 5b56177b
Exception Code: c0000005
Exception Offset: 0000000000045e16
OS Version: 10.0.19041.2.0.0.768.101
Locale ID: 3081
Additional Information 1: c0d1
Additional Information 2: c0d1e2a2247dc9ad37ef47293ff0b974
Additional Information 3: c072
Additional Information 4: c072cdde42dd02b4c4715f0e1f323764

Extra information about the problem
Bucket ID: 67e9309fa830a70da8d9bd033d1fa41c (1790670148464518172)

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

So I assume what you'll find interesting is that it's not photoshop causing critical events.

forgepenut_0-1603597174774.png

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Community Beginner ,
Oct 25, 2020

Copy link to clipboard

Copied

@JJMack Any further advice on how to fix this issue?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2020 0
JJMack LATEST
Most Valuable Participant ,
Oct 25, 2020

Copy link to clipboard

Copied

Search the web for Problems with CEF Helper. I do not know what its function is even.

JJMack

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2020 0
Most Valuable Participant ,
Oct 24, 2020

Copy link to clipboard

Copied

have a look in C:\Users\%username%\AppData\Roaming\Adobe for your Photoshop logs

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
Community Beginner ,
Oct 24, 2020

Copy link to clipboard

Copied

I only found reports for 2019 inside the 2021 crash report folder. Now in 'CRlogs' I've found more resonable looking dates but when I open them with notepad I see nothing to copy paste.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 24, 2020 0
New Here ,
Oct 25, 2020

Copy link to clipboard

Copied

Photoshop crashes with every attempt to print my image. I've updated applications. It's not working.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2020 0
Community Beginner ,
Oct 25, 2020

Copy link to clipboard

Copied

Sorry man, you might not get attention to your post as you've commented it on my threat, just incase you didn't know. Try posting it on the main page to get help like I currently am. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 25, 2020 0