Photoshop keeps deleting brushes, please help

Community Beginner ,
May 22, 2019

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I probably should have asked sooner on here, but for a good while now photoshop will routinely and randomly delete all of my installed brushes. I don't understand why it does this, and I regularly have to then manually re-import my brushes. Everything will work fine for several days until it then re-deletes everything. This has now been occuring with my custom workspace as well. While very frustrating, I wouldn't mind if not for the fact I bought BrushBox to sort and keep track of my favorite brushes, which I have to then hunt down over and over again. I don't understand what the issue is nor why this keeps happening. I love photoshop and its been a wonderful program for photo editing and drawing, but this issue has become so prevalent it's getting to the point where I'm genuinely considering just cancelling my subscription. If you have any idea on what I can do to prevent this I would appreciate it greatly. Thank you for your time.

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Photoshop keeps deleting brushes, please help

Community Beginner ,
May 22, 2019

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I probably should have asked sooner on here, but for a good while now photoshop will routinely and randomly delete all of my installed brushes. I don't understand why it does this, and I regularly have to then manually re-import my brushes. Everything will work fine for several days until it then re-deletes everything. This has now been occuring with my custom workspace as well. While very frustrating, I wouldn't mind if not for the fact I bought BrushBox to sort and keep track of my favorite brushes, which I have to then hunt down over and over again. I don't understand what the issue is nor why this keeps happening. I love photoshop and its been a wonderful program for photo editing and drawing, but this issue has become so prevalent it's getting to the point where I'm genuinely considering just cancelling my subscription. If you have any idea on what I can do to prevent this I would appreciate it greatly. Thank you for your time.

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May 22, 2019 1
LEGEND ,
May 22, 2019

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What have you done for trouble-shooting so far?

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point but it sounds like it might be a permissions issue:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

I wouldn't mind if not for the fact I bought BrushBox to sort and keep track of my favorite brushes, which I have to then hunt down over and over again.

What does BrushBox do exactly?

Why do you need to »hunt down« brushes and don't collect them in one abr-file?

I regularly have to then manually re-import my brushes.

Why do you need to import them?

If the abr-files are placed in the Presets/Brushes-Folder they are available from the Brushes Pane’s fly-out menu.

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May 22, 2019 1
Community Beginner ,
May 23, 2019

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Thank you for the response.

I've tried saving my brush presets as a set, as well as resetting preferences but that hasn't really done anything.

brushbox.PNGThe main function Brush Box is for is organizing brushes and while photoshop itself already has a brushes panel, it doesn't have a function for favoriting brushes and putting those in a separate, easy to access folder.brush.PNG I have a lot of brushes, too many to be honest, but that's mainly because I like to experiment with different ones, and I then save my favorites of the bunch.

burhs2.PNGRegardless of whether I load them from either the default brush panel or from brushbox the preset will appear in both panels. However, periodically all the brushes listed here in the default panel will dissapear, forcing brushbox to sync to what's in here. When this happens every brush I have favorited dissapears. When I put the brushes back in I have to manually remember and refavorite each of those brushes. It's possible that there is a much simply solution to restoring them but as of now I don't really know of any options. I haven't been able to find any online either, tho perhaps I just haven't looked in the right place? I'm not sure.

brush3.PNGWhile the brushes are indeed stored here, they don't remain in the actual preset manager, so I have to them reclick and import them.

I'm hoping that I'm just dumb and the solution was simple and in my face the entire time, as I would much prefer that than the scarier alternative that this is just something I'm going to have to live with.

I'm glad that the brushes themselves are still kept as .ABR files, but having to put them back in and look up my favorite one's again has just gotten incredibly demoralizing.

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May 23, 2019 0
Adobe Community Professional ,
May 22, 2019

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Brushbox is a nice tool, but when introduced it did not like you using both the native Photoshop preset manager and Brushbox.  This was before the new system introduced with CC2017 (I think).  I wondered if this make Brushbox less relevant, and stopped using it about that time.  

I thought I'd look through the user guide before posting this. 

Do you have any other brush management systems installed?  Brusherator, for instance? 

Yes, the user guide still says not to try using both Photoshop and Brushbox together.  I am not

So I think you need to get Derrick involved.  He does have an Adobe account, and is always helpful.

https://forums.adobe.com/people/Derrick+Barth

Derrick, if you call by this thread, is Brushbox still valid and useful post-CC2017? 

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May 22, 2019 1
Community Beginner ,
May 23, 2019

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thank you for the response, I wasn't aware of those issues . I don't have any other 3rd party preset manager's installed, although I do have a 3rd party extension for color (Coolorus) I don't think (I hope at least) that should be an issue though. I don't know if the conflict between the preset manager and brushbox is causing the issue, but thank you for the heads up! Hoping I can figure out this issue soon.

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May 23, 2019 0
Explorer ,
May 30, 2019

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Hi there,

(first of all, thank you Trevor.Dennis​ for tagging me)

What you're describing, Photoshop clearing out your brush collection, is an unfortunate bug that I've heard from several people, and has happened to people I know personally. It is not tied to BrushBox.

One important question to ask is whether Photoshop is closing "cleanly", that means no crashing of any kind. Photoshop does not fully commit your brush collection/changes to the hard drive until it exits, and anything that interrupts that process can cause a corruption resulting in the default set being loaded.

At this point I would be happy to help further (and double check any BrushBox related files/logs for you) but would prefer to do this via email rather than publicly, as I'll need to ask for info specific to your machine and such. Please contact support@brushbox.cc and we can take it from there!

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May 30, 2019 0
New Here ,
May 23, 2019

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Did it happen after an update to your Photoshop software?

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May 23, 2019 0
Community Beginner ,
May 23, 2019

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unfortunately no, it randomly happens all the time and I genuinely don't know what triggers it

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May 23, 2019 0
New Here ,
Sep 16, 2019

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So I have this exact same problem and what I've noticed is that when trying to close Photoshop the program kinda hangs sometimes. possibly because of Brushbox?

I've noticed that if I save my docs before closing PS and get to the home screen with all the doc previews, closing it from there and then being HANDS OFF until it takes it's sweet time to shut down the prog I wont lose my brushes.

But on THAT note-- Export every brush group into CC the moment you import it into Photoshop/Brushbox. So  you have a folder with all your current tools. Bc sometimes restarts and whatnot mean you can't let photoshop dodder around as it closes or, worse, crashes.

I got all my presets in separate groups on the cloud so when I have to drag them back in, I can just do it easily. 

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Sep 16, 2019 0
New Here ,
Jan 08, 2021

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I have the same problem and have never installed brushbox...

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Jan 08, 2021 0
New Here ,
Jan 08, 2021

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I have had this exact same problem for close to three years now and cannot find a solutaion anywhere onlibne

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Jan 08, 2021 0