photoshop keeps resetting my keyboard shortcuts

New Here ,
May 08, 2021 May 08, 2021

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just like the title says. whenever i update the programme/reopen it, my keyboard shortcuts and other preferences get reset. i've tried saving over the default shortcuts, making my own separately named shortcut list, etc, and yet my shortcuts keep getting overridden every time i reopen the programme. i make sure that i save my settings every time i adjust my preferences so it can't be that i just "forgot", and it's impossible that i'm forgetting to save my preferences every time i use photoshop when i use it almost daily. it's very annoying to re-do all my preferences whether i want to doodle or do my homework. and it's not reasonable to keep photoshop open forever because having it open in the background while i'm using other heavy programmes like maya or unity makes my laptop turn into the sun. if anyone has advice to prevent this from happening again or any reasons why this is even happening, please let me know. 

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Problem or error, Windows

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LEGEND ,
May 08, 2021 May 08, 2021

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Do you switch between Workspaces?  Some workspace may be changing your shortcuts.

image.png

 

JJMack

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New Here ,
May 10, 2021 May 10, 2021

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not at all. my custom workspaces just reset to default.

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Adobe Community Professional ,
May 10, 2021 May 10, 2021

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Hi @rabuka ,

 

Most often when we see this, it is due to a Permissions issue on the Preferences folder.

 

If it's a work computer, you may have to get assistance from IT. If it's personal and you need more assistance, give us your OS and version.

 

~ Jane

 

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