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PHOTOSHOP LAGS AND IS SLOW

Community Beginner ,
Aug 12, 2020

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I am SO FREAKING FRUSTRATED RIGHT NOW

I have two days left til the end of my assignment and I'm rushing like crazy now but Photoshop just doesn't want to cooporate. Haven't been working well since 2 nights ago and it's still like this. IT IS SO SLOW?! I DON'T HAVE THE TIME FOR THIS. I followed everything they provided in the solution list and it doesn't help!!???? You can't tell me to add RAM right now because who have the time for that now right? I need to talk to the customer office directly but then I can't seem to contact or chat with them at all. I have no idea is it because of COVID-19 but this is so frustrating, the chat thingy kept telling me to reach out to my administrator or IT contact for help but HOW DO I REACH OUT TO THEM? It's 7AM right now I have been working on this since 4. I Don't have time left so how do I just make Photoshop work? I am never ever going to use Photoshop or purchase it after my school license end, it keeps bugging me and have been giving me endless problem since the start of me using it. I am so frustrated someone please help!!!!!

Adobe Community Professional
Correct answer by Derek Cross | Adobe Community Professional

Try resetting your Photoshop preferences.

TOPICS
Performance, Problem or error, Windows

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PHOTOSHOP LAGS AND IS SLOW

Community Beginner ,
Aug 12, 2020

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I am SO FREAKING FRUSTRATED RIGHT NOW

I have two days left til the end of my assignment and I'm rushing like crazy now but Photoshop just doesn't want to cooporate. Haven't been working well since 2 nights ago and it's still like this. IT IS SO SLOW?! I DON'T HAVE THE TIME FOR THIS. I followed everything they provided in the solution list and it doesn't help!!???? You can't tell me to add RAM right now because who have the time for that now right? I need to talk to the customer office directly but then I can't seem to contact or chat with them at all. I have no idea is it because of COVID-19 but this is so frustrating, the chat thingy kept telling me to reach out to my administrator or IT contact for help but HOW DO I REACH OUT TO THEM? It's 7AM right now I have been working on this since 4. I Don't have time left so how do I just make Photoshop work? I am never ever going to use Photoshop or purchase it after my school license end, it keeps bugging me and have been giving me endless problem since the start of me using it. I am so frustrated someone please help!!!!!

Adobe Community Professional
Correct answer by Derek Cross | Adobe Community Professional

Try resetting your Photoshop preferences.

TOPICS
Performance, Problem or error, Windows

Views

123

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Aug 12, 2020 1
Adobe Employee ,
Aug 12, 2020

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Hi there,

 

We're sorry about the frustrated experience caused because Photoshop is lagging and you were unable to contact our assisted support via Call/Chat mediums.

 

Which exact version of Photoshop are you using and what is your operating system?

 

Does the app freezes while performing a specific task? Are you getting any error message? Would you mind sharing the system report from the Help> System info menu in Photoshop? 

 

To get started, you may checkout the steps mentioned here: https://helpx.adobe.com/photoshop/kb/photoshop-slow-lags.html

 

Let us know the outcome.

 

Thanks,

Akash

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Aug 12, 2020 0
Community Beginner ,
Aug 12, 2020

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Hi!

Thanks for getting back at me. I received a few error messages yesterday, but I'll assume it's due to the size of my file. It freezes sometimes while I'm working but after freezing it'll get back to operation smoothly and with no problem. But these few days it doesn't really freeze but it lags like crazy all the time, which makes it impossible to do work. Not to mention it's suddenly taking forever to save and load a file 😕

This is the info copied from system info:

 

Adobe Photoshop Version: 21.1.2 20200410.r.136 2020/04/10: efaf3fa4e40 x64
Number of Launches: 72
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.18362.959
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2208 MHz
Built-in memory: 8043 MB
Free memory: 5287 MB
Memory available to Photoshop: 7343 MB
Memory used by Photoshop: 72 %
ACP.local Status:
- SDK Version: 1.26.5
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.51.3
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Manta Canvas: Disabled.
Alias Layers: Disabled.
Modifier Palette: Disabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=0, left=1920, bottom=1080, right=3840
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Normal
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=6144
glgpu[0].GLName="NVIDIA GeForce GTX 1060"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="27.21.14.5167"
glgpu[0].GLRectTextureSize=32768
glgpu[0].GLRenderer="GeForce GTX 1060/PCIe/SSE2"
glgpu[0].GLRendererID=7200
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_f92a5acfce8259e8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_f92a5acfce8259e8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_f92a5acfce8259e8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvam.inf_amd64_f92a5acfce8259e8\nvldumdx.dll"
glgpu[0].GLDriverDate="20200705000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.20 NVIDIA via Cg compiler"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2 CUDA"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6144
clgpu[0].CLName="GeForce GTX 1060"
clgpu[0].CLVendor="NVIDIA Corporation"
clgpu[0].CLVendorID=4318
clgpu[0].CLDriverVersion="451.67"
clgpu[0].CLBandwidth=1.45192e+11
clgpu[0].CLCompute=1631.34
clgpu[1].CLPlatformVersion="2.1 "
clgpu[1].CLDeviceVersion="2.1 NEO "
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=3217
clgpu[1].CLName="Intel(R) UHD Graphics 630"
clgpu[1].CLVendor="Intel(R) Corporation"
clgpu[1].CLVendorID=32902
clgpu[1].CLDriverVersion="25.20.100.6577"
clgpu[1].CLBandwidth=1.13864e+10
clgpu[1].CLCompute=172.337
License Type: Subscription
Serial number: 90960612470220713141
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\limxi\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
C:\, 237.4G, 105.1G free
D:\, 931.5G, 677.8G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/02/11-03:18:47 79.617294 79.617294
AdbePM.dll PatchMatch 2020/02/28:23:19:27 1.617906 1.617906
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/02/08-01:07:13 79.367423 79.367423
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 79.617294 79.617294
AdobeXMP.dll Adobe XMP Core 2020/01/30-15:50:38 79.164352 79.164352
AdobeXMPFiles.dll Adobe XMP Files 2020/01/30-15:50:38 79.164352 79.164352
AdobeXMPScript.dll Adobe XMP Script 2020/01/30-15:50:38 79.164352 79.164352
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/02/11-03:18:47 79.617294 79.617294
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2020/02/08-01:07:13 79.617234 79.617234
ARE.dll ARE 2020/02/11-03:18:47 79.617294 79.617294
AXE8SharedExpat.dll AXE8SharedExpat 2020/02/10-01:08:14 79.617265 79.617265
AXEDOMCore.dll AXEDOMCore 2020/02/10-01:08:14 79.617265 79.617265
Bib.dll BIB 2020/02/11-03:18:47 79.617294 79.617294
BIBUtils.dll BIBUtils 2020/02/11-03:18:47 79.617294 79.617294
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/02/11-03:18:47 79.617294 79.617294
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2020/02/10-01:08:14 79.274472 79.274472
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2020/02/11-03:18:47 79.617295 79.617295
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.1
Plugin.dll Adobe Photoshop 2020 21.1
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.139
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.1
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.617294 79.617294
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.3.0.24640 15.3.0.24640
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.4.2.14


Required plug-ins:

Accented Edges 21.1 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.1 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.1 - from the file “Filter Gallery.8bf”
Average 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Average.8bf”
Bas Relief 21.1 - from the file “Filter Gallery.8bf”
BMP 21.1 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.2.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.2.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.1 - from the file “Filter Gallery.8bf”
Charcoal 21.1 - from the file “Filter Gallery.8bf”
Chrome 21.1 - from the file “Filter Gallery.8bf”
Cineon 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Cineon.8bi”
Clouds 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Clouds.8bf”
Color Halftone 21.1 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.1 - from the file “Filter Gallery.8bf”
Conté Crayon 21.1 - from the file “Filter Gallery.8bf”
Craquelure 21.1 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.1 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.1 - from the file “Filter Gallery.8bf”
Crystallize 21.1 - from the file “Standard MultiPlugin.8bf”
Cutout 21.1 - from the file “Filter Gallery.8bf”
Dark Strokes 21.1 - from the file “Filter Gallery.8bf”
De-Interlace 21.1 - from the file “Standard MultiPlugin.8bf”
Dicom 21.1 - from the file “Dicom.8bi”
Difference Clouds 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Clouds.8bf”
Diffuse Glow 21.1 - from the file “Filter Gallery.8bf”
Displace 21.1 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.1 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “EazelAcquire.8ba”
Entropy 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Export Color Lookup Tables 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Export3DLUT.8be”
Extrude 21.1 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “FastCore.8bx”
Fibers 21.1 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.1 - from the file “Filter Gallery.8bf”
Filter Gallery 21.1 - from the file “Filter Gallery.8bf”
Fresco 21.1 - from the file “Filter Gallery.8bf”
Glass 21.1 - from the file “Filter Gallery.8bf”
Glowing Edges 21.1 - from the file “Filter Gallery.8bf”
Grain 21.1 - from the file “Filter Gallery.8bf”
Graphic Pen 21.1 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.1 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.1 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.1 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.1 - from the file “Standard MultiPlugin.8bf”
IGES 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “U3D.8bi”
Ink Outlines 21.1 - from the file “Filter Gallery.8bf”
JPEG 2000 21.1 - from the file “JPEG2000.8bi”
Kurtosis 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Lens Blur 21.1 - from the file “Lens Blur.8bf”
Lens Correction 21.1 - from the file “Lens Correction.8bf”
Lens Flare 21.1 - from the file “Standard MultiPlugin.8bf”
Liquify 21.1 - from the file “Liquify.8bf”
Matlab Operation 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “ChannelPort.8bf”
Maximum 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Mean 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Measurement Core 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “MeasurementCore.8me”
Median 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Mezzotint 21.1 - from the file “Standard MultiPlugin.8bf”
Minimum 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
MMXCore Routines 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “MMXCore.8bx”
Mosaic Tiles 21.1 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.1 - from the file “Filter Gallery.8bf”
Note Paper 21.1 - from the file “Filter Gallery.8bf”
NTSC Colors 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.1 - from the file “Filter Gallery.8bf”
OpenEXR 21.1 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.1 - from the file “Filter Gallery.8bf”
Palette Knife 21.1 - from the file “Filter Gallery.8bf”
Patchwork 21.1 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.1 - from the file “Standard MultiPlugin.8bf”
PCX 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “PCX.8bi”
Photocopy 21.1 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “ChannelPort.8bf”
Pinch 21.1 - from the file “Standard MultiPlugin.8bf”
Pixar 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Pixar.8bi”
Plaster 21.1 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.1 - from the file “Filter Gallery.8bf”
Pointillize 21.1 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.1 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “PBM.8bi”
Poster Edges 21.1 - from the file “Filter Gallery.8bf”
PRC 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “U3D.8bi”
Radial Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Radiance 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Radiance.8bi”
Range 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Render Color Lookup Grid 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Export3DLUT.8be”
Reticulation 21.1 - from the file “Filter Gallery.8bf”
Ripple 21.1 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.1 - from the file “Filter Gallery.8bf”
Save for Web 21.1 - from the file “Save for Web.8be”
ScriptingSupport 21.1 - from the file “ScriptingSupport.8li”
Shake Reduction 21.1 - from the file “Shake Reduction.8bf”
Shear 21.1 - from the file “Standard MultiPlugin.8bf”
Skewness 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Smart Blur 21.1 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.1 - from the file “Filter Gallery.8bf”
Solarize 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “Solarize.8bf”
Spaces 21.1 - from the file “Spaces.8li”
Spatter 21.1 - from the file “Filter Gallery.8bf”
Spherize 21.1 - from the file “Standard MultiPlugin.8bf”
Sponge 21.1 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.1 - from the file “Filter Gallery.8bf”
Stained Glass 21.1 - from the file “Filter Gallery.8bf”
Stamp 21.1 - from the file “Filter Gallery.8bf”
Standard Deviation 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Sumi-e 21.1 - from the file “Filter Gallery.8bf”
Summation 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Targa 21.1 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.1 - from the file “Filter Gallery.8bf”
Tiles 21.1 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.1 - from the file “Filter Gallery.8bf”
Twirl 21.1 - from the file “Standard MultiPlugin.8bf”
U3D 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “U3D.8bi”
Underpainting 21.1 - from the file “Filter Gallery.8bf”
Vanishing Point 21.1 - from the file “VanishingPoint.8bf”
Variance 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “statistics.8ba”
Water Paper 21.1 - from the file “Filter Gallery.8bf”
Watercolor 21.1 - from the file “Filter Gallery.8bf”
Wave 21.1 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “WIASupport.8li”
Wind 21.1 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.1 (20200410.r.136 2020/04/10: efaf3fa4e40) - from the file “WBMP.8bi”
ZigZag 21.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.4.2.5 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.4.2\"
CDO: 1.64.3
CmdN: 1.3.4
CDP: 1.91.4
com.adobe.photoshop.personalization 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2020\Required\UXP/\com.adobe.photoshop.personalization\"


Extensions:

com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
New Document 3.2.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.2.0\fnft.html?v=3.2.0.18”
Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\index.html”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\purchaseTypekit.html”
Home 2.12.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.12.1\index.html?v=2.12.1.2”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_8_294\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Aug 12, 2020 0
Adobe Community Professional ,
Aug 13, 2020

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A few things at play here.

1. You have two GPUs. Running multiple GPUs with conflicting drivers is a known problem for Photoshop. See section 7 & 8 here:
https://helpx.adobe.com/uk/photoshop/kb/troubleshoot-gpu-graphics-card.html

2. You ask not to mention RAM by 8 MB is very small if you are handling large files. The result will be lots of data swapping between file and disk which does slow down processing.

What size images, in pixels, are you using and roughly how many layers.

3. You can speed up saving and loading of PSD and PSB files by disabling file compression in Preferences file handling. This gives a larger file on disk, but does not need to be compressed and decompressed so it opens faster.

4. Your C. Drive which you are using as system and scratch has 105 GB free. If you are handling very large files then the scratch disk files will also be large and you could be running short of space for the operating system. Try swapping the order of disks in Preferences to make the none system disk the first scratch disk and see if it makes a difference.

Dave

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Community Beginner ,
Aug 13, 2020

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Hi!

1) I followed it and changed the graphic settings, but it's still laggy 😕

2) The image size is 1920x1080 72 dpi. There are a lot of layers (more than 20 groups), so I duplicated out the groups I needed to work on to a new file but it still ran very slowly.

3) I see! Thanks 🙂

4) I swapped the scratch disks order with the D drive which have 667GB free first, but it's still laggy.

 

What else can I do to help the situation?

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Aug 13, 2020 0
Adobe Community Professional ,
Aug 12, 2020

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Try resetting your Photoshop preferences.

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Community Beginner ,
Aug 13, 2020

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I will try now! Thanks 🙂

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Community Beginner ,
Aug 13, 2020

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Thanks! My problem is solved! 😄

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