Photoshop not accepting new Logitech mouse (MX Master 3)

Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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I have gone many rounds with LogiTech to try nd solve this issue, and it seems it might actually be a CC issue...or one with just Photoshop itself. Every time I open Photoshop (yes, just reinstalled it once again), I get the message:

The "LogiTech Options version 8.50.7.0" extension could not be loaded because it was not properly signed.

Version: 7.0.0  

Path: /Library/Application Support/Adobe/CEP/extensions/LogiOptionsAdobe

For more information, visit: http://www.adobe.com/go/photoshop-troubleshoot-extension_en

 

Clicking the link above takes me to the Adobe pages, but with a message "These are uncharted waters" or the same in Finnish if I opt for the Finnish site.

 

I can't continue using Photoshop without clicking out of that window first.... Oh, and I'm using MacOS Big Sur, with everything restarted many many times to try to correct this issue....and the mouse works well with any other program I've tried it on so far.

 

Please help!

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Activation, Creative Cloud, Installation

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Adobe Community Professional ,
Apr 30, 2021 Apr 30, 2021

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i use the mx master 3 with an older version of software:

 

kglad_0-1619792764221.png

 

with no ps problems.  a logitech update is available, but the most recent version appears to be

 

kglad_1-1619792916019.png

 

why don't you try the latest version?

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Community Beginner ,
May 01, 2021 May 01, 2021

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Thanks, I have tried. Like I said, I've gone many rounds with LogiTech tech support, including deleting and reinstalling all their necessary and unnecessary software.

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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what version is installed?

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Community Beginner ,
May 01, 2021 May 01, 2021

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OS: Big Sur (11.2.3)

Logitech Options: 8.50.210 (via LogiMgr Installer)

Photoshop: latest available in Creative Cloud (22.3.1)

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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again, why don't you update your logitech options?

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Community Beginner ,
May 01, 2021 May 01, 2021

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What do you mean? 

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Adobe Community Professional ,
May 01, 2021 May 01, 2021

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your logitech options software has an update available. but first you could try eliminating your photoshop custom shortcuts (if you have any):

 

kglad_0-1619896665759.png

 

otherwise, click more:

 

kglad_1-1619896723618.png

 

click software > check for updates

 

kglad_2-1619896767274.png

 

 

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Community Beginner ,
May 03, 2021 May 03, 2021

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According to this, it is all up-to-date:

 

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Community Beginner ,
May 03, 2021 May 03, 2021

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Oh, and I have set no application specific shortcuts.

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Community Beginner ,
May 03, 2021 May 03, 2021

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Screenshot 2021-05-03 at 12.12.44.jpg

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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something's wrong with your logitech options.

 

kglad_1-1620048500128.png

 

uninstall your logitech options (using the controlo panel)

install the current version, Logitech Options – Logitech Support + Download

 

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Community Beginner ,
May 03, 2021 May 03, 2021

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Thank you. I uninstalled the LogiTech Options I had, and installed the one for which you provided the link (same as I had previously, but worth a try). After install, I restarted the computer, and clicked into CC Photoshop....only to get exactly the same message as previously:

Screenshot 2021-05-03 at 17.07.01.jpg

 Any other ideas?

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Community Beginner ,
May 03, 2021 May 03, 2021

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No idea unfortunately.... It's almost a year since logitech options is no longer compatible with the latest versions of photoshop, making the mx3 mouse and craft keyboard very expensive items useless for the purpose for which they were designed. If you search in the logitech community you will see how many threads exist. Legal actions are pending (against logitech of course).

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Adobe Community Professional ,
May 03, 2021 May 03, 2021

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check your installed version number.  if it's 8.54.106, that's a photoshop or os error.

 

just to be sure, restart your computer and re-start ps.  if the same error appears:

 

manually reset your ps preferences by removing the preferences file, https://helpx.adobe.com/photoshop/using/preferences.html

 

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