Photoshop not loading

New Here ,
May 12, 2021 May 12, 2021

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I've uninstalled it on creative cloud and resinstalled but it's just not opening?!?

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Problem or error

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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Hi

What exact version of Photoshop and operating system are you using, are you trying to open it from the CC app or from a desktop shortcut.

Try to manually delete the preferences file as per instructions below

https://helpx.adobe.com/photoshop/using/preferences.html

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New Here ,
May 12, 2021 May 12, 2021

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Hi there

it's photoshop 22.3.1, I've just tried 22.2 too and same problem.

I'm on Catalina 10.15.7

I go through CC to load photoshop

Update - just tried photoshop 21.2.7 and that has opened. Is there a
problem with the newer version?

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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There seems to be a lot of issues with version 22.3.1, I can't install it because it won't recognise my GPU and I'm not alone as it's been well reported both here and on the Adobe feedback forum among many other issues.

I was able to install version 22.1.1 and that detects my GPU fine.

 

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Adobe Community Professional ,
May 12, 2021 May 12, 2021

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LATEST

From Adobe:

Adobe is aware of an issue where Photoshop 22.3.1 is not properly detecting the GPU, and have a fix that will be available soon; thank you for your patience.

An earlier version of Photoshop may be installed and used for the time being.

https://feedback.photoshop.com/conversations/photoshop/photoshop-2231-says-unknown-gpu/6075e3c5cb205... 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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