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Photoshop Not Opening Files

Community Beginner ,
Oct 20, 2020

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Today, I ran all the updates. Got Photoshop 2021, and Photoshop is not working right. I keep trying to open a JPG or a PSD file. I keep getting this error message: "Could not complete your request because of a program error." Then the Photoshop wouldn't turn off. I kept tying to exit the program, and got the same error message. The only way to turn it off was to end task in task manager. I've rebooted my computer, opened Photoshop back up, and still get the same error message. See screenshot attached. I'm frustrated and on a print deadline. Any suggestions? 

Rather than mess with the graphic processing unit on my computer, I opted to revert to an earlier version of Photoshop. For me, that's 2020. For options, see https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles.

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Crash or freeze, Performance, Problem or error

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Photoshop Not Opening Files

Community Beginner ,
Oct 20, 2020

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Today, I ran all the updates. Got Photoshop 2021, and Photoshop is not working right. I keep trying to open a JPG or a PSD file. I keep getting this error message: "Could not complete your request because of a program error." Then the Photoshop wouldn't turn off. I kept tying to exit the program, and got the same error message. The only way to turn it off was to end task in task manager. I've rebooted my computer, opened Photoshop back up, and still get the same error message. See screenshot attached. I'm frustrated and on a print deadline. Any suggestions? 

Rather than mess with the graphic processing unit on my computer, I opted to revert to an earlier version of Photoshop. For me, that's 2020. For options, see https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles.

TOPICS
Crash or freeze, Performance, Problem or error

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115

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Oct 20, 2020 2
New Here ,
Oct 20, 2020

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I have the same problem 😕

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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I have the same problem after the update. I found a suggestion to turn off the graphic processor and that did allow Photoshop to work if a bit slower than usual.

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Oct 20, 2020 0
Community Beginner ,
Oct 25, 2020

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Same here!  

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Oct 25, 2020 0
Community Beginner ,
Oct 28, 2020

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Rather than mess with the graphic processing unit on my computer, I opted to revert to an earlier version of Photoshop. For me, that's 2020. For options, see https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles.

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Oct 28, 2020 0