Photoshop Not Opening Files

Community Beginner ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

Today, I ran all the updates. Got Photoshop 2021, and Photoshop is not working right. I keep trying to open a JPG or a PSD file. I keep getting this error message: "Could not complete your request because of a program error." Then the Photoshop wouldn't turn off. I kept tying to exit the program, and got the same error message. The only way to turn it off was to end task in task manager. I've rebooted my computer, opened Photoshop back up, and still get the same error message. See screenshot attached. I'm frustrated and on a print deadline. Any suggestions? 

TOPICS
Crash or freeze, Performance, Problem or error

Views

310

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct Answer

Community Beginner , Oct 28, 2020 Oct 28, 2020
Rather than mess with the graphic processing unit on my computer, I opted to revert to an earlier version of Photoshop. For me, that's 2020. For options, see https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles.

Likes

Translate

Translate
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

I have the same problem 😕

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Oct 20, 2020 Oct 20, 2020

Copy link to clipboard

Copied

I have the same problem after the update. I found a suggestion to turn off the graphic processor and that did allow Photoshop to work if a bit slower than usual.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Oct 25, 2020 Oct 25, 2020

Copy link to clipboard

Copied

Same here!  

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Oct 28, 2020 Oct 28, 2020

Copy link to clipboard

Copied

Rather than mess with the graphic processing unit on my computer, I opted to revert to an earlier version of Photoshop. For me, that's 2020. For options, see https://helpx.adobe.com/photoshop/kb/known-issues.html#ProgramErroropeningfiles.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Dec 18, 2020 Dec 18, 2020

Copy link to clipboard

Copied

I too have suffered grievously from my Photoshop's recurring inability to open files.  I've tried all the suggestion on this page and more, and none works. But I have a solution:  It is to call the Adobe Helpline, 1-800-833-6687.  When, after waiting a half hour, and describing the problem to the representative, you authorize Adobe to share your screen. When they enter your computer,  the problem disappears.... for a short time.  The next time it occurs you call them back and go through the same exercise. That's the only solution I know.

It shocks and disappoints me that Adobe seems so indifferent to this issue. The representatives I have spoken with tell me that haven't heard this complaint from other customers.  Hard to believe.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Apr 21, 2021 Apr 21, 2021

Copy link to clipboard

Copied

LATEST

I have the same problem. I have MacOS Big Sur v 11.2.3

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines