Photoshop not responding on initializing screen

Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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EVERY time I open Photoshop the program starts the loading screen, then gets stuck on initializing. Image below for clarification.

Autumn5EF6_0-1615567865855.png

I have uninstalled and reinstalled, switched versions, restarted my computer multiple times, i had saved files on here and losing them would be a huge pain. All my other Adobe apps work smoothly.

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Crash or freeze, Windows

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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Hi. Please try resetting the preferences: https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

 

Marlon Ceballos.

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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i tried with the shortcut and manually, did not work

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Explorer ,
Mar 12, 2021 Mar 12, 2021

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Same is happening with my PS. I've been on chat for two days now with Adobe and it feels like they are just doing busy work. Nothing resolved after 6 hours on chat. Does not feel they have a clue what they are doing but maybe I'm getting them work hours. (sorry to sound saracastic but..)

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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this is what i figured might happen.

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