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Photoshop not responding with windows 10?

Explorer ,
Aug 06, 2015

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Ever since I upgraded to Windows 10, which was two days ago, I have been unable to use Photoshop. InDesign and Illustrator work fine, but the second after the load screen of Photoshop has finished and the main screen appears, Photoshop freezes. I have to use task manager to close the program. No error messages generated during the whole process.

Any solutions for this problem? Photoshop (and other installed programs of Adobe CC) is (are) completely up to date.

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Correct answer by JJMack | Most Valuable Participant

Make sure you have Windows 10 Display Device drivers installed.  I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10.  The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.

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Photoshop not responding with windows 10?

Explorer ,
Aug 06, 2015

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Ever since I upgraded to Windows 10, which was two days ago, I have been unable to use Photoshop. InDesign and Illustrator work fine, but the second after the load screen of Photoshop has finished and the main screen appears, Photoshop freezes. I have to use task manager to close the program. No error messages generated during the whole process.

Any solutions for this problem? Photoshop (and other installed programs of Adobe CC) is (are) completely up to date.

Most Valuable Participant
Correct answer by JJMack | Most Valuable Participant

Make sure you have Windows 10 Display Device drivers installed.  I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10.  The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.

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Aug 06, 2015 1
Adobe Employee ,
Aug 06, 2015

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This might be because of Preferences file

Go to C:\Users\Username\AppData\Roaming\Adobe and copy the Adobe Photoshop CC 2015 Folder to your Desktop(To back up settings)/Appdata is hidden folder

  • To backup Plugins Go to C:\Program Files\Adobe\Adobe Photoshop CC 2015 copy Plugins to Desktop
  • Start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the Dialogue box that pops up.

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Aug 06, 2015 1
Explorer ,
Aug 10, 2015

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I copied both folders to my desktop and opened the application while holding Crtl+Alt+Shift. I got the dialogue box and clicked yes. The application is still not responding.

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Aug 10, 2015 0
Explorer ,
Aug 10, 2015

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Forget my first reply. I let the application run in the background for a few minutes. I wanted to close the application, but for some reason (whether or not the Crtl+Alt+Shift option) it was working again.

So thank you for your advice!

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Aug 10, 2015 0
Community Beginner ,
Sep 30, 2016

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Hello!

I have almost the same problem with Win10.

PS launches, opens up - but after a second - it "stopped working", and quits.

Video, monitor drivers and windows10 are up to date. PS was reinstalled.

BUT, there's one thing - when PS opens up and I can fast open menu with preferences - then it does not quit. After I close the menu - it quits in a glance.

Removing the prefs - didnt help

How make PS work? Any ideas?

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Sep 30, 2016 0
Adobe Employee ,
Sep 30, 2016

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Hi Yustas,

Which version of Photoshop are you using?

Also post the crash report here so that we can diagnose the issue.

Regards,

Akash

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Sep 30, 2016 1
Community Beginner ,
Sep 30, 2016

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HA!!!!!!!

It was Fu-ing Lavasoft. Killed it. PS now working properly.

Thanks Akash, now I know how to make a crash report )))

(c) Good question has a half of the answer!

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Sep 30, 2016 0
New Here ,
Oct 18, 2016

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Hi,

Its same Lavasoft. killed it

now working properly

thanks....

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Oct 18, 2016 0
New Here ,
Oct 18, 2016

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I followed this step but no use

This might be because of Preferences file

Go to C:\Users\Username\AppData\Roaming\Adobe and copy the Adobe Photoshop CC 2015 Folder to your Desktop(To back up settings)/Appdata is hidden folder

  • To backup Plugins Go to C:\Program Files\Adobe\Adobe Photoshop CC 2015 copy Plugins to Desktop
  • Start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the Dialogue box that pops up.

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Oct 18, 2016 0
Most Valuable Participant ,
Aug 06, 2015

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Make sure you have Windows 10 Display Device drivers installed.  I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10.  The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.

JJMack

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Aug 06, 2015 4
Explorer ,
Aug 10, 2015

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Thanks for the tip! Upgraded my Graphic device drivers!

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Aug 10, 2015 0
New Here ,
Oct 18, 2016

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I update all the driver but still photoshop stopped working

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Oct 18, 2016 0
Adobe Employee ,
Oct 18, 2016

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Hi sunitj,

Please post the crash report here.

Regards,

Akash

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Oct 18, 2016 1
Community Beginner ,
Nov 03, 2016

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Im getting the same problem but iv tried starting PS with ctrl alt shift and photoshop pressing ok to the properties popup, my display drivers are all up to date and i dont use Lavasoft.  im using photoshop cc 2015.5

everytime i open up PS it loads up for a sec then crashes

p.s i have no clue how to find or post the crash report

pps sorry i reposted this cause i forgot to reply it to you

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Nov 03, 2016 0
Most Valuable Participant ,
Nov 03, 2016

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If you use Windows use your windows reliability viewer.

CC 2015 crash.jpg

JJMack

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Nov 03, 2016 0
Community Beginner ,
Nov 04, 2016

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ahh, thanks!

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Nov 04, 2016 0
Community Beginner ,
Nov 04, 2016

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Source

Adobe Photoshop CC 2017

Summary

Stopped working

Date

‎04/‎11/‎2016 18:38

Status

Report sent

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.0.53

Application Timestamp: 57fde9fd

Fault Module Name: EasyRedirect64.dll

Fault Module Version: 2.3.3.1

Fault Module Timestamp: 54eef9bc

Exception Code: c0000095

Exception Offset: 000000000000bc22

OS Version: 10.0.14393.2.0.0.768.101

Locale ID: 2057

Additional Information 1: 34ec

Additional Information 2: 34ec5d83902e701348c2bf0a550b7d8c

Additional Information 3: 53db

Additional Information 4: 53db0aab7e0f136e61b861ca20529e54

Extra information about the problem

Bucket ID: 41c33e03482f774d2b2048c3096bd61b (120610624502)

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Nov 04, 2016 0
Adobe Employee ,
Nov 04, 2016

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Thanks for reporting.

Fault Module Name: EasyRedirect64.dll

It looks like an adware is installed on your computer causing Ps to crash.

Check in the list in installed programs if you have one with a similar name installed.If so, uninstall it or locate the program file.

~Akash

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Nov 04, 2016 0
Community Beginner ,
Nov 04, 2016

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any suggestions oh how to delete it? because I keep getting an error message that says it's open in windows explorer while I only have the system 32 file and this file in use error message open

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Nov 04, 2016 0
Adobe Employee ,
Nov 04, 2016

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Open Task manager and  check for similar processes running in the background.

See this similar thread PS CC 2017 - Nach Update, Absturz

~Akash

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Nov 04, 2016 0
Community Beginner ,
Nov 04, 2016

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ah! renaming EasyRedirect.dill to oldEasyRedirect.dill the file worked! thanks

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Nov 04, 2016 1
New Here ,
Nov 07, 2016

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I have a similar problem, Photoshop 2017 is hanging:-

Faulting Application Path:C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Photoshop.exe

Problem signature

Problem Event Name:APPCRASH
Application Name:Photoshop.exe
Application Version:17.0.1.156
Application Timestamp:5792635d
Fault Module Name:PlugPlugOwl.dll
Fault Module Version:7.0.0.50
Fault Module Timestamp:570554c8
Exception Code:c0000005
Exception Offset:000000000008b034
OS Version:10.0.14393.2.0.0.768.101
Locale ID:1033
Additional Information 1:58ef
Additional Information 2:58efb08aafa45840e5a049bd01579147
Additional Information 3:318d
Additional Information 4:318d061aea34c94638fa549c142abcc1

Extra information about the problem

Bucket ID:22a0f47ee77849f66bd64266ec523132 (120527939618)

Could you please suggest a solution, many thanks

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Nov 07, 2016 0
Adobe Employee ,
Nov 07, 2016

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Hi davidnm,

You haven't updated Photoshop to latest CC 2017 version please update following Keeping Photoshop Up-To-Date

Regards,

Akash

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Nov 07, 2016 0
New Here ,
Nov 08, 2016

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Apologies, I rolled back to previous version.

I now have 2017 installed which hanging plus on re-start I now have 'error 213.4' & Photoshop will no longer start.

Here is the 'Reliability Report'

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 18.0.0.53
Application Timestamp: 57fde9fd
Fault Module Name: PlugPlugOwl.dll
Fault Module Version: 7.0.0.67
Fault Module Timestamp: 57dcc2a8
Exception Code: c0000005
Exception Offset: 000000000008adb4
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 58ef
Additional Information 2: 58efb08aafa45840e5a049bd01579147
Additional Information 3: ab84
Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e

Extra information about the problem
Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)

I hope you can help to sort this out.

Many thanks

David

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Nov 08, 2016 0
Adobe Employee ,
Nov 08, 2016

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Please update your Graphics card driver fro manufacturer's website and let us know if that helps.

~Akash

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Nov 08, 2016 0
New Here ,
Nov 08, 2016

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I've already done that Akash.

David

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Nov 08, 2016 0
New Here ,
Nov 08, 2016

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Up dating the graphics driver has not resolved the problem.

Could I please have some response from Adobe, I've been unable to use Photoshop, this is poor service?

My subscription is due on the 11 Nov. if no solution by then I will have to hold off renewing my subscription.

David

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Nov 08, 2016 0
Adobe Employee ,
Nov 08, 2016

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Hi David,

I have sent you a Private message.Please check.

Regards,

Akash

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Nov 08, 2016 0
New Here ,
Nov 08, 2016

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Hi Akash,

Your private message has not arrived, however everything has started to work this afternoon. I can now open PS from my desktop & through Lightroom. I don't know what went wrong so I will see if it continues to work in the next few days, thanks for your help.

David

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Nov 08, 2016 0
Adobe Employee ,
Nov 08, 2016

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Hi David,

The Message should be in your inbox.

Glad to know things are back to normal.

Let me know if there is any help needed.

Regards,

Akash

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Nov 08, 2016 0
New Here ,
Nov 10, 2016

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Hi Akash,

I found your e-mail in my Spam folder, so I have inserted the file you sent me, thanks.

Unfortunately my Photoshop has stopped functioning again. The tools do not appear & whilst I can choose to open files they will not open. I have tried to start up from Lightroom & CC but no luck there. The reliability report is below.

Is it possible to dfo a clean up on Photoshop by removing all Photoshop versions & do a reinstall, I notice that the folders for Photoshop 2015 & 2015.5 are still showing in Windows Explorer.

Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name:           Photoshop.exe

Application Version:       18.0.0.53

Application Timestamp: 57fde9fd

Fault Module Name:       PlugPlugOwl.dll

Fault Module Version: 7.0.0.67

Fault Module Timestamp: 57dcc2a8

Exception Code: c0000005

Exception Offset: 000000000008adb4

OS Version:        10.0.14393.2.0.0.768.101

Locale ID: 1033

Additional Information 1: 58ef

Additional Information 2: 58efb08aafa45840e5a049bd01579147

Additional Information 3: ab84

Additional Information 4: ab84eb565eae137cfc81fbc2648c7a6e

Extra information about the problem

Bucket ID: ef87619126daf8236a5c8a54004ca247 (120572782783)

Thanks

David

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Nov 10, 2016 0
Adobe Employee ,
Nov 10, 2016

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Hi David,

Thanks for the update.

Please post Photoshop System info from Help menu here.

~Akash

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Nov 10, 2016 0
New Here ,
Nov 11, 2016

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Hi Akash,

I contacted Adobe support yesterday & spent 2.5 hrs on the phone with them. They were unable to solve the problem & have escalated it to another team. I am awaiting their call.

Many thanks

David

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Nov 11, 2016 0
New Here ,
Dec 20, 2016

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Description

Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

Problem signature

Problem Event Name: APPCRASH

Application Name: Photoshop.exe

Application Version: 18.0.1.29

Application Timestamp: 583e911d

Fault Module Name: LavasoftTcpService64.dll

Fault Module Version: 2.3.4.7

Fault Module Timestamp: 555dc671

Exception Code: c0000095

Exception Offset: 0000000000008902

OS Version: 10.0.14393.2.0.0.768.100

Locale ID: 1033

Additional Information 1: bfef

Additional Information 2: bfef348dfc3144f4211de2095b9089eb

Additional Information 3: aa5c

Additional Information 4: aa5cc194c9e535f8ba39d80cc627eacd

Extra information about the problem

Bucket ID: 0c5ed272dc2581c42f39e737c5355ae1 (120659045043)

help me

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Dec 20, 2016 0
Most Valuable Participant ,
Dec 20, 2016

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You need to remove LavasoftTcpService64.dll Lavasoft is not Adobe software and it is crashing Photoshop.

JJMack

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Dec 20, 2016 0
New Here ,
Dec 20, 2016

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Where is that file?

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Dec 20, 2016 0
Most Valuable Participant ,
Dec 21, 2016

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Its installed on your machine search for it use Finder or File explorer search

JJMack

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Dec 21, 2016 0
New Here ,
May 21, 2016

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For me it was that i have an old application manager.

I installed creative cloud application manager, and everything was working again

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May 21, 2016 0
New Here ,
Jun 05, 2016

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I just had the same issue. I noticed that PS was trying to recover some contact sheets automatically. I went yo the appdata folder and even though I lost the contact sheets I deleted them from the auto recover folder. PS then started and opened normally. Maybe check and make sure that it isn't trying to auto recover files you were working on previously.

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Jun 05, 2016 0
Community Beginner ,
Oct 29, 2016

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Im getting the same problem but iv tried starting PS with ctrl alt shift and photoshop pressing ok to the properties popup, my display drivers are all up to date and i dont use Lavasoft.  im using photoshop cc 2015.5

everytime i open up PS it loads up for a sec then crashes

p.s i have no clue how to find or post the crash report

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Oct 29, 2016 0