Photoshop not starting when illustrator is running

Community Beginner ,
Dec 22, 2020

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Photoshop 21 not responding when illustrator is running, or it closes after opening illustrator its happens frequently

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Bug, Crash or freeze, Performance, Problem or error, Windows

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Photoshop not starting when illustrator is running

Community Beginner ,
Dec 22, 2020

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Photoshop 21 not responding when illustrator is running, or it closes after opening illustrator its happens frequently

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Bug, Crash or freeze, Performance, Problem or error, Windows

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57

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Dec 22, 2020 0
LEGEND ,
Dec 23, 2020

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What have you done for trouble-shooting so far? 

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Dec 23, 2020 0
Community Beginner ,
Dec 23, 2020

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No, Actually it stops responding on the splash screen, had to end the process using Task Manager, It started after I updated the PS and my drivers are all up to date.

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Dec 23, 2020 0
LEGEND ,
Dec 23, 2020

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Just to make sure: Are you talking about the splash screen or the Homescreen? 

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Dec 23, 2020 0
Community Beginner ,
Dec 23, 2020

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scr.png

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Dec 23, 2020 0
Community Beginner ,
Dec 23, 2020

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Is this due to Scratch Disk? Becoz I've set to 😧 drive which is not system drive

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Dec 23, 2020 0
LEGEND ,
Dec 23, 2020

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Ideally the Scratch Disk should not be the System drive anyway. 

Have you tried restoring Preferences yet (for both applications)? 

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Dec 23, 2020 0
Community Beginner ,
Dec 23, 2020

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Yes

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Dec 23, 2020 0
Community Beginner ,
Dec 23, 2020

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I've reinstalled both till now no issues. let's see...

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Dec 23, 2020 1