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Photoshop not using graphics card.

Community Beginner ,
Oct 26, 2020

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Last week I got an error on opening Photoshop and since then the Graphics Card info under Preferences is greyed out.

 

I have updated everything but it's still greyed out.

 

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64

 

Windows 10 Pro - OS Build 19041.572

 

AMD Fire Pro 4100 

Driver 27.20.1027.2005

 

Error found by by The GPU Sniffer crashed on 27/10/2020 at 00:07:41

 

Can someone help please?

 

 

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

Hi if Photoshop 2020 is working fine for you then wait for some new driver update otherwise your graphics card is not supported now with 2021 version....regards

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Photoshop not using graphics card.

Community Beginner ,
Oct 26, 2020

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Last week I got an error on opening Photoshop and since then the Graphics Card info under Preferences is greyed out.

 

I have updated everything but it's still greyed out.

 

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64

 

Windows 10 Pro - OS Build 19041.572

 

AMD Fire Pro 4100 

Driver 27.20.1027.2005

 

Error found by by The GPU Sniffer crashed on 27/10/2020 at 00:07:41

 

Can someone help please?

 

 

Adobe Community Professional
Correct answer by lambiloon | Adobe Community Professional

Hi if Photoshop 2020 is working fine for you then wait for some new driver update otherwise your graphics card is not supported now with 2021 version....regards

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Problem or error

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53

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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Hi if Photoshop 2020 is working fine for you then wait for some new driver update otherwise your graphics card is not supported now with 2021 version....regards

Ali Sajjad

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Oct 26, 2020 1
Community Beginner ,
Oct 26, 2020

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So broken from one day to the next and no advance warning ? Maybe time to move products.

 

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Oct 26, 2020 0
Adobe Community Professional ,
Oct 26, 2020

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Welcome to the club. I have a Firepro 4900 and have been dealing sith the undetected GPU thing for months. Adobe broke it after 21.1.3, and decided, "We're not going to fix it. Buy a new graphics card".

 

Yes, that is Adobe's official answer. Buy a new graphics card.I don't recall any advance notice that this was imminent. I knew it would happen sometime, but springing it on us like this is pretty bush league.

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Oct 26, 2020 1