Photoshop open images in greyscale after the recent update

New Here ,
Feb 24, 2021 Feb 24, 2021

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Since the feb 16 update my photoshop default with any document i open is greyscale and is locked. I need to get work done but i cant

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Import and export, Problem or error

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Adobe Employee ,
Feb 24, 2021 Feb 24, 2021

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Hi there,

 

Sorry that Photoshop opens all documents in grayscale after the recent update.

 

Would you mind try resetting the Photoshop preferences so that if there are any corrupt app preferences they will get restored to default?
https://helpx.adobe.com/au/photoshop/using/preferences.html 
Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

 

Let us know if that helps.

 

Thanks,

Akash

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