Photoshop opens to black screen

[MADDISONu.au]

I've spent so long trying to work this out. Every time I open photoshop it comes up with a black screen. I uninstalled photoshop gone through all the help tabs. Turned off UGP  but nothing is working even when managing to open a file I already have it won't save the project.

Someone help me!!!

[Akash Sharma]

Hi there,

Sorry that Photoshop is showing a black screen whenever you launch the app.

Which version of Photoshop are you using and what is your OS?

Would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html and let us know if that helps?

Thanks,

Akash

[MADDISONu.au]

I can't find the UXP folder, even when using the search bar. It's not under the Adobe folder I found. 😞

[Bojan Živković]

Which platform? Which OS and which version of OS and Photoshop?

I am checking on Windows 10 with latest Photoshop installed and everything looks good, as described, it is not difficult to find folder.

[MADDISONu.au]

I'm on a Macbook pro with the latest update

[Ian Lyons]

Disabling UXP folder doesn't fix it. On both my 15 inch and 16 inch MacBook Pros there are two solutions:

1. Disable GPU support in Photoshop

2. Disable macOS System Setting for 'Automatic Graphic switching'

Choosing either one of above fixes it for me, which suggests it's related to the GPU.

[MADDISONu.au]

Thanks for the suggestion but I've tried both already and when reopening photoshop the screen is still black. Honestly, this is making no sense.