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Photoshop Print Dialog Not Retaining Preferences

New Here ,
May 07, 2018

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Running the most recent Photoshop CC on Windows 10 Pro 64-bit.

When printing for the first time, the setting function as they should.

printer_dialogue_01.JPG

However after the first print, the preview resets to an 8.5 x 11 in. image with an odd crop. Often it will appear pixelated and blurry.

printer_dialogue_02.JPG

I initially assumed it was just an issue in rendering the preview, however if I attempt to print, it will print the image at this 8.5 x 11 in. size.

I am able to work around this by opening up the "Print Settings" and closing it again, swapping the layout orientation, or hitting "Done" and opening the dialog again. I have tried resetting all of my preferences, as well as resetting just the print preferences by holding space when opening up the print dialog, but unfortunately the issue persists. I have also tried reinstalling my printer drivers, but the issue appears to be isolated to Photoshop.

This has been persisting for a few months and occurred after an update. I have two coworkers who have also had this issue. One of them has been working with it for over six months now, while the other briefly had this problem but has since found that it no longer occurs.

I was able to find one other report identical to this one here: Low resolution pixellated print preview image after PS CC 2018 19.0.1 update Mac OS Sierra 10.12.6, but it was left unanswered. Any insight would be greatly appreciated. Thanks in advanced!

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

You could try holding down Shift  Spacebar when clicking on File >Print. That resets the Photoshop print dialogue which may work in making the settings sticky.

Dave

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Photoshop Print Dialog Not Retaining Preferences

New Here ,
May 07, 2018

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Running the most recent Photoshop CC on Windows 10 Pro 64-bit.

When printing for the first time, the setting function as they should.

printer_dialogue_01.JPG

However after the first print, the preview resets to an 8.5 x 11 in. image with an odd crop. Often it will appear pixelated and blurry.

printer_dialogue_02.JPG

I initially assumed it was just an issue in rendering the preview, however if I attempt to print, it will print the image at this 8.5 x 11 in. size.

I am able to work around this by opening up the "Print Settings" and closing it again, swapping the layout orientation, or hitting "Done" and opening the dialog again. I have tried resetting all of my preferences, as well as resetting just the print preferences by holding space when opening up the print dialog, but unfortunately the issue persists. I have also tried reinstalling my printer drivers, but the issue appears to be isolated to Photoshop.

This has been persisting for a few months and occurred after an update. I have two coworkers who have also had this issue. One of them has been working with it for over six months now, while the other briefly had this problem but has since found that it no longer occurs.

I was able to find one other report identical to this one here: Low resolution pixellated print preview image after PS CC 2018 19.0.1 update Mac OS Sierra 10.12.6, but it was left unanswered. Any insight would be greatly appreciated. Thanks in advanced!

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

You could try holding down Shift  Spacebar when clicking on File >Print. That resets the Photoshop print dialogue which may work in making the settings sticky.

Dave

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May 07, 2018 0
Explorer ,
Jul 26, 2018

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I, too, have this problem on a Windows 10 Pro 64-bit OS.

First print is fine; try to print again, and the settings are completely reset to what looks like maybe a printer default rather than the settings I created.

Since one of the things I do is printing to discs, defaulting to a full 8.5 x 11 paper setting, left aligned, is more than annoying. And resetting is not a simple selection, but punching in of some numbers I've gathered by testing.

Saving the document retains the bad setting, so I don't save after a print.

Not saving, closing the document, and reopening it will keep my settings, but again, only for the first print. I've been looking for a fix for months.

Photoshop is NOT retaining my per document print settings!

One note, File>Print One Copy does not change print settings, so if printing one copy at a time is all you need to do, that can help.

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Jul 26, 2018 0
Adobe Community Professional ,
Jul 26, 2018

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Hi

What version of Photoshop do you have, according to here this issue was fixed in Photoshop version 19.1.2

Photoshop CC 2018 (19.1): Print dialog box always opens at top left corner of screen and when maximi...

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Jul 26, 2018 1
New Here ,
Aug 27, 2018

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Hello,

I am using the most recent version of Photoshop. I see that the thread you have linked had the answer provided about five months ago. Unfortunately the issue was not fixed after the 19.1.2 update and is still persisting as of 19.1.6.

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Aug 27, 2018 0
New Here ,
Dec 14, 2018

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Hello, I am also experiencing the same problem I print continuously everyday and have all my photos on one PSD file on multiple layers. With previous versions of Photoshop my print settings stay the same however since using CC 2019 the print settings seems to reset after one print!! I have to go to print settings each time which is a hassle. Has this been sorted yet or do you know of any fixes?

Thank you

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Dec 14, 2018 0
Adobe Community Professional ,
Jul 26, 2018

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(probably unrelated, but one obvious problem here is that your file is untagged. Always embed the color profile!)

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Jul 26, 2018 0
New Here ,
Aug 27, 2018

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Thank you for your response and my apologies for getting back to you so late.

Unfortunately the Document Profile has no effect on the issue and it is consistent regardless of profile. I always work with tagged images, this was just one image I grabbed to use as a quick example.

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Aug 27, 2018 0
New Here ,
Feb 07, 2019

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Same problem here.  Doesn't happen all the time, or consistently for all documents, oddly.  Definitely feels like a bug that just cropped up in recent versions.  *Very* frustrating, and makes our workflow with this product a nightmare.

I've just had an update and hoped it would be fixed, but it didn't.  GRR  (now on ver 20.0.2)   This has gone on for too long.   Running Win10 with all updates current, even did a fresh install on a fresh new laptop, same problem.  I have nothing unique or special going on, common modern Dell business printers, no fancy devices or configurations, etc. 

Like others, the first time you open PrintPreview it always displays and functions as expected.  But the 2nd time (usually) the live preview display shows the wrong paper size, usually with the wrong centering/alignment of the content, and often with the print settings forgotten or changed.  If you go ahead and print, it tries to print with all the incorrect settings as displayed, so it's not just a case of a UI display error.  The document's print settings have been (temporarily) forgotten.

Also like others, if you close the preview window and reopen, it usually "remembers" all the correct settings and once again correctly displays and prints correctly.  Sometimes this takes another preview window close/open cycle for Photoshop to "remember" the print settings, and it doesn't last, because the very next time you open print preview it's often forgotten everything again.

Is anyone at Adobe seeing these posts and is this bug being worked on?  Or even acknowledged?   It's been 9 months which is far too long for such a fundamental product workflow problem to have gone unresolved.

Thank you, in anticipation of someone please fixing this...

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Feb 07, 2019 1
Community Beginner ,
Jul 18, 2019

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I found a fix (running 20.0.5 on Windows 10)

Instead of pressing ctrl+p to print: hold the ctrl key and then choose the File > Print menu.

If you have seen incorrect settings in the print dialog already, you must click the Done button, rather than Cancel in order for this to work.

Doing this I always get the proper paper size.

Matt

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Jul 18, 2019 0
New Here ,
Jul 22, 2019

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Unfortunately this doesn't fix the issue. I'm able to get the correct paper size after clicking Done and reopening the print dialogue, but this is just a work-around and doesn't solve the main issue.

Your suggestion is appreciated, none the less!

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Jul 22, 2019 0
Community Beginner ,
Dec 03, 2019

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Same issue. Reinstalled Photoshop, updated drivers, did a full reset of preferences, multiple google search and nothing worked so far. Going bananas. 

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Dec 03, 2019 0
Adobe Community Professional ,
Dec 03, 2019

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You could try holding down Shift  Spacebar when clicking on File >Print. That resets the Photoshop print dialogue which may work in making the settings sticky.

Dave

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Dec 03, 2019 0
Adobe Community Professional ,
Dec 03, 2019

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“You could try holding down Shift when clicking on File > Print”

 

Hi,

Dave meant to write “Hold down the Spacebar while clicking on File > Print”. It’s good advice and may fix your issue.

https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html

 

Jane

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Dec 03, 2019 1
Adobe Community Professional ,
Dec 03, 2019

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Oops !!!!  thanks Jane - that'll teach me not to type a reply too quickly and without Photoshop open. I've corrected the post above.

Dave

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Dec 03, 2019 1
Community Beginner ,
Dec 03, 2019

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While trying to figure this out:

- I updated my Photoshop version to PSD 2020 (21.0.1). I got myself in a worst position, this version doesn't print period. It crashes as soon as you try to print. HA!

- Reverted back to Photoshop CC 2019 (20.0.7) and it now crashes too. 

 

Guess my original issue wasn't so bad after all 😕 I'll remember the spacebar trick once photoshop works again, thanks for the tip!

(Luckily I can plug my printer to my laptop, get the files from my desktop, and print my customers' orders, phew). 

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Dec 03, 2019 0