photoshop problem update

New Here ,
May 07, 2021 May 07, 2021

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hello, for two days now I have been waiting for an answer about the error why my photoshop does not work, I send a report every day, but nothing changes, I cannot work in photoshop, I have a Mac and other programs like bridge and lightroom working

this error appeared after version update 22.3.1

 

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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What have you done for all-purpose trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

 

 

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Adobe Community Professional ,
May 07, 2021 May 07, 2021

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Please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

Computer hardware, such as CPU; GPU; the amount of RAM; etc 

 

To insert screenshots, please use the "Insert Photos" icon in the toolbar, so that we don't have to download them. 

insert graphic compact.png

 

Please notice that this forum here is a public forum and not the Adobe support. We're all normal users as you are.

Adobe monitored this forum only rarely. And we don't get any crash reports that was send through the application.

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Advisor ,
May 07, 2021 May 07, 2021

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What Mac do you have?  what OS are you using? I do know that there was an outage yesterday that made it hard to log in.  

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