Copy link to clipboard
Copied
Hi, I cant't import any file to photoshop 2021. When i'm trying to import a photo I'm getting an error: The command cannot be performed because a program error has occurred. When I try to close photoshop I'm getting the same error and I must close it using the task manager. Why?
Copy link to clipboard
Copied
Which version of your OS?
How much RAM and spare disk capacity do you have?
Have you tried resetting the Photoshop preferences?
Copy link to clipboard
Copied
Windows 10
16 GB of RAM and 889 GB free disk space
No I didn't try
Copy link to clipboard
Copied
You can reset the Photoshop preferences back to the factory defaults, under the General tab in Photoshop preferences.
Copy link to clipboard
Copied
Okey, thanks
Copy link to clipboard
Copied
Has it resolved your issue?
Copy link to clipboard
Copied
Not sure if the issue has been resolved. If not, the following technote page may be useful:
Program error when opening or saving files
https://helpx.adobe.com/au/photoshop/kb/program-error-opening-psd.html