Photoshop Problem

New Here ,
Apr 13, 2021 Apr 13, 2021

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Hi, I cant't import any file to photoshop 2021. When i'm trying to import a photo I'm getting an error: The command cannot be performed because a program error has occurred. When I try to close photoshop I'm getting the same error and I must close it using the task manager. Why?

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Import and export, Problem or error, Windows

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Which version of your OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting the Photoshop preferences?

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Windows 10

16 GB of RAM and 889 GB free disk space

No I didn't try

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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You can reset the Photoshop preferences back to the factory defaults, under the General tab in Photoshop preferences.

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New Here ,
Apr 13, 2021 Apr 13, 2021

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Okey, thanks

 

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Has it resolved your issue?

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Adobe Community Professional ,
Apr 13, 2021 Apr 13, 2021

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Not sure if the issue has been resolved. If not, the following technote page may be useful:
Program error when opening or saving files
https://helpx.adobe.com/au/photoshop/kb/program-error-opening-psd.html 

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