Photoshop project freezes

Community Beginner ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Hello,

I am a photoshop user. My photoshop keeps freezing randomly. I am able to "save the project", close it and reopen the project when it freezes. However I am not able to keep working on the active project without closing it at all. No clue about what causes the problem. I created DMP (Dump) files from the frozen state and normal state. However, I am not able to upload them here.

Thanks for help,
Gizem

TOPICS
Crash or freeze

Views

785

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Which version of Photoshop and OS?

How much RAM and spare disk capacity do you have?

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

Hello Derek,

Thanks for quick reply! I was using the default preferences. I also tried to modify the preferences after some investigation but it didnt help. You can see my current Performance preferennces in the screenshot.
I am using internal disk, HDD 250/680 GB.
16 GB memory. My memory usage is around %50-60 while working on photoshop.
My CPU usage is also quite normal, The computer or the app doesnt freeze but the project freezes.
I also tried to uninstall/reinstall photoshop, not helping 😞

Thank you again,
Gizem

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 25, 2021 May 25, 2021

Copy link to clipboard

Copied

Are you working on a local hard disk or external  device ?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

Hello Mohammad,

Thanks for quick reply!
I am using internal disk, HDD 250/680 GB.

Thanks,
Gizem

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 26, 2021 May 26, 2021

Copy link to clipboard

Copied

Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

You’ve indicated the size of your hard disk but not how much spare disk capacity you have - it's important that you have plenty of space disk capacity for Photoshop to operate.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

Hi Derek,

Resetting the preferences didnt help. I use 250 GB of 680 GB.

Thanks.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

You still haven't indicated the version of Photoshop and OS.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
May 27, 2021 May 27, 2021

Copy link to clipboard

Copied

LATEST

I have Photoshop 2021 22.4.1 and Windows 10 x64

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines