Copy link to clipboard
Copied
I am running 64 bit Photoshop, have just installed all updates for PS, my epson xp15000 printer and my NVIDIA GeForce RTX 2060 SUPER graphics card. When I click on print for a 12x18 collage I've created (80mb), PS quits. When I reduce it to a 6x9, it quits. When I click on print for an 8x10 of a different file, it prints. So far, the Adobe advisors have stated that I need to update my graphics card - did that, no change. They also said I need to be aware of the minimum requirements for my hardware. Well, it was working just fine until the Windows Update occurred automatically two weeks ago. I printed over a dozen posters and then the 13th had problems, right after the update occurred. I had remote assistance remove the update, go back to an older version of Windows. Still quit. HERE'S THE KICKER: When I open the 12x18 using other software like Paint, the print option works just fine. Please advise.
Copy link to clipboard
Copied
Hi, try to re-udate to lastest version of window and try to check if there is a newer driver for the printer or remove and reinstall the driver.
Copy link to clipboard
Copied
After reinstalling latest updates, I now get a print window with options. I had done this before with no results. I haven't printed the poster but at least it didn't crash and gave me the option to print. Thanks for your help