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Photoshop "Contact Us" not working

New Here ,
Oct 20, 2020

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I am having an issue and would like to chat with an online help, but it doesn't appear to be available any more.  Suggestions?

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Problem or error

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Photoshop "Contact Us" not working

New Here ,
Oct 20, 2020

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I am having an issue and would like to chat with an online help, but it doesn't appear to be available any more.  Suggestions?

TOPICS
Problem or error

Views

33

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Oct 20, 2020 0
Participant ,
Oct 20, 2020

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I just got off an hour long call with support. I first tried chat, but after 45 minutes nobody ever picked up. The wait for phone support wound up being about 25 minutes.

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Due to the pandemic situation, support is running with a short staff, and hence the wait times are longer than usual. Appreciate your patience in understanding the situation. You can even ask your queries on the forum. Apart from account-related issues, most of the queries are well answered here, as we have some pretty genius folks hanging around ready to help.

-Manna

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Oct 20, 2020 0