photoshop, "kernel security check failure"

Community Beginner ,
Dec 25, 2015

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good evening i had this problem when i open photoshop, "kernel security check failure" with a blue screen, i just check the hdd and the memory,i have this problem only with photoshop

thanks for the help

Correct answer by alrobles291 | Community Beginner

If you have an nvidia graphics card, try rolling back your driver instead.  As far as i've been able to tell, the problem began with the driver released on 12/21/15. If you roll back to the a 12/01/15 or older driver you should be fine.  After rolling back to that driver I haven't had any issues. 

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Dec 25, 2015 2
Adobe Employee ,
Dec 25, 2015

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Hi mirkor,

In order to understand the issue more clearly, please provide us with the following information:

  1. Did you make any significant hardware or software changes in the system?
  2. What is the exact error message along with the error code you are getting in the system?
  3. Which version of Photoshop are you using?
  4. Which operating system and its version?
  5. Which graphics card do you have? Is it single or dual
  6. Have you updated your graphics card drivers?


I would also suggest you to run Photoshop in administrator mode and check if it helps. You can follow the steps to run in admin mode:

a) Right click on the icon of Photoshop.

b) Click on "Run as admin" option.


Regards,

Chetna

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Dec 25, 2015 0
Community Beginner ,
Dec 27, 2015

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hello

  1. i didn't make any change to my system or hardware
  2. the message is Kernel_security_check_failure and no othe error code
  3. I'm using photoshop CC2015
  4. i'm using windows 8.1
  5. it's a single ndivia
  6. all the drivers are at the last version

i also tried to lunch as "admin" but nothing change, lightroom installed on the same pc work good

regard

Mirko


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Dec 27, 2015 2
Adobe Employee ,
Dec 28, 2015

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Thanks for the update.

Follow the below steps :

  • Quit Photoshop
  • Go to the location - C:\Program Files\Adobe\Adobe Photoshop CC 2015 , look for the file named sniffer.exe and move it on desktop.
  • Launch Photoshop and check.



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Dec 28, 2015 16
Community Beginner ,
Dec 29, 2015

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sorry for the late in the reply

now it seems to work good, the file sniffer.exe i can delete or leave on the desktop?

thanks

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Dec 29, 2015 0
Adobe Employee ,
Dec 29, 2015

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that's fine.

You can delete the sniffer.exe file from desktop as Photoshop would have recreated that file at the same location.

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Dec 29, 2015 0
Community Beginner ,
Dec 30, 2015

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It works

Remove sniffer.exe and then after launching PS make sure that GPU is unchekcked from Edit>Preferences>Preformance [windows]

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Dec 30, 2015 0
Community Beginner ,
Dec 31, 2015

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I have the same problem but with Premiere Pro CC 2015.. Can't find a sniffer.exe though

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Dec 31, 2015 1
New Here ,
Dec 31, 2015

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Panicked for about 10 minutes -  read this solution - tried - happy again!
Thank you very much!

@

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Dec 31, 2015 0
Community Beginner ,
Dec 31, 2015

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Found mine but when I removed it it wouldn't start att all.. Just gave me a munch of error messages..

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Dec 31, 2015 0
New Here ,
Dec 31, 2015

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I had sniffer_gpu.exe so I have deleted it instead. Worked like a charm afterwards. Thanks!

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Dec 31, 2015 0
New Here ,
Jan 04, 2016

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I encountered the same problem since my driver updated in late December last year. I searched for solutions and there's thing about changing the default graphics driver. It worked for a while but the Kernel Security Error came back just today. Luckily, i found this thread. Deleting sniffer_gpu.exe made my Photoshop CS6 work again. Thank you!

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Jan 04, 2016 0
New Here ,
Jan 20, 2016

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It helped, now it works fine.

Thank you

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Jan 20, 2016 0
New Here ,
Jan 21, 2016

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that worked for my thank you so much for your advices

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Jan 21, 2016 0
New Here ,
Jun 24, 2016

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I've recently gotten the Kernel problem again, i've done as you've said and moved the sniffer.exe file to desktop and launched photoshop. But it still happens, what am i doing wrong?

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Jun 24, 2016 0
Community Beginner ,
Jan 01, 2016

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I found it, deleted it and then when I started up I got this error: Adobe Premiere Pro could not find any capable video play modules. Please update your video display driver and try again.

But I just updated my driver and it sais up to date so I'm not sure what to do..

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Jan 01, 2016 0
Adobe Employee ,
Jan 04, 2016

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Hi lautrupmedia,

Would suggest you to post your query regarding Premiere Pro in Premiere Pro Forum.

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Jan 04, 2016 0
New Here ,
Jan 01, 2016

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i am having the same issue with Premiere Pro CC 2015.. i have deleted the Sniffer.* file.. running PP as Administer.. all my driver are updated to current.. still get Blue Screen.. only when running  Premiere Pro CC 2015.. all other programs work fiine.. please advise...thanks

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Jan 01, 2016 0
Community Beginner ,
Jan 06, 2016

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if you are still having issues with premiere, there seems to be a solution for now. That is if you have an nvidia graphics card. It appears that the latest driver for nvidia is causing the issue. After rolling back to the previous driver released on 12/01/15 everything started working like normal again for me.  Driver Rollback | NVIDIA that link will tell you how to roll back your nvidia driver.  The latest driver is probably what was causing issues for photoshop as well.  The solutions given above basically just disable your nvidia gpu, which will likely slow down performance for a lot of people.

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Jan 06, 2016 1
New Here ,
Jan 06, 2016

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alrobles291... you saved my life. i was just about to take it to a computer shop.. all this time i thought it was the intel HD 4600 graphics. because most of the info out was pointing to that.. so i rolled back the NVDIA driver and no more blue screen.  after hours on chat with intel, Microsoft, dell, and adobe... Alrobles291 to the rescue

thanks, Recie

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Jan 06, 2016 0
Community Beginner ,
Jan 07, 2016

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Thank you!

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Jan 07, 2016 0
New Here ,
Jan 03, 2016

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thx ! It's fixed by now, but i'll check it later

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Jan 03, 2016 0
New Here ,
Jan 21, 2016

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Had the crash again today I'll try the snippet.exe for the 2Nd time

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Jan 21, 2016 0
Community Beginner ,
Jan 21, 2016

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If you have an nvidia graphics card, try rolling back your driver instead.  As far as i've been able to tell, the problem began with the driver released on 12/21/15. If you roll back to the a 12/01/15 or older driver you should be fine.  After rolling back to that driver I haven't had any issues. 

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Jan 21, 2016 0
Community Beginner ,
Jan 28, 2016

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> Had the crash again today I'll try the snippet.exe for the 2Nd time

Did you update Photoshop? It will have put back the sniffer.exe, just remove it again.

There was an update on my Mac yesterday, my Windows machine Creative Cloud is still failing to update but I'm not bothering to fix it, too much wasted time on broken updates recently.


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Jan 28, 2016 0
Community Beginner ,
Jan 28, 2016

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Yep I've rolled back my NVIDIA graphics card driver and deleted sniffer.exe seems to have worked so far. Hopefully it stays that way. Will update again if the same thing happens again.

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Jan 28, 2016 0
Community Beginner ,
Jan 28, 2016

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sniffer.exe was never the problem. All it's doing is looking for a compatible GPU. With that particular nvidia driver, your computer (and all of ours) decided it no longer like our GPUs.  So removing the sniffer.exe file is basically telling your adobe program to no longer look for a GPU.  So you may lose performance from previously GPU accelerated features.  In which case I would recommend putting the sniffer back. Or your adobe program may have created a new sniffer.exe on its own when it noticed it missing in which case you are good to go.

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Jan 28, 2016 1
Community Beginner ,
Jan 28, 2016

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I put sniffer back and my machine blue screen resets when I run Photoshop (as soon as it appears). And I tried setting NVidia Control to tell it to use the 980M GPU or the Intel - it did the same blue screen reset. Removing sniffer 100% works for me, not had a crash since.

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Jan 28, 2016 0
Community Beginner ,
Jan 28, 2016

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To be sure, I just updated to the latest "2016113.r.355 x64" which of course puts Sniffer.exe back, ran photoshop and instant blue screen. Booted up, deleted sniffer.exe, ran photoshop and fine again. My machine MSI GS60 2QE.

Hey Adobe - do you read your forums?

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Jan 28, 2016 0
Community Beginner ,
Jan 28, 2016

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‌which nvidia driver are you on? Have you tried rolling back your driver? Or only removing sniffer?

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Jan 28, 2016 0
Jan 28, 2016

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Removing sniffer just means you are running without any safety.  That is not a solution, just a step in diagnosing the actual problem (the video card driver).

The cause is a bug in the Nvidia video card driver that you updated recently.

Contact Nvidia and see if they have an updated driver that fixes the bug, or if you need to roll back to an older driver that doesn't contain the bug.

Remember: a BSOD, system shutdown, system reboot, or whole system freeze cannot be caused by applications.

Those behaviors can only be caused by bugs in the OS, bugs in low level drivers, or defective hardware.

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Jan 28, 2016 1
New Here ,
Jan 07, 2016

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How can you roll back a driver when it doesn't seem to exist anymore? The rollback driver button is greyed out.

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Jan 07, 2016 0
Community Beginner ,
Jan 08, 2016

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If it wont let you rollback, just uninstall the driver completely.  Same place where you find the rollback option that is greyed out for you should be an uninstall option. Then go to NVIDIA Driver Downloads - Advanced Search and search for your particular setup. For me I have a GTX 970M 64bit system so it was geforce, 900m series, 970m, W10 64 Bit, english and all. Then hit search and install the the second last one. Should be the one from 12/01/15. That or any older ones should work too. Just dont install the 12/21/15 driver, that seems to be the bad one.  

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Jan 08, 2016 0