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Photoshop says I need to buy it again

New Here ,
Sep 25, 2020

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I am trying to open a file to edit on Photoshop but it won't let me. It says my photoshop account has been terminated and I need to buy it in order to use it. I am on a student subscription so it's around $10 a month for me. I checked my bank account and it says that my payment has gone through this month so I don't know why it won't let me open photoshop. Any help would be great!

Thank you!

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Bug, Crash or freeze, Download and install, Performance, Problem or error

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Photoshop says I need to buy it again

New Here ,
Sep 25, 2020

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I am trying to open a file to edit on Photoshop but it won't let me. It says my photoshop account has been terminated and I need to buy it in order to use it. I am on a student subscription so it's around $10 a month for me. I checked my bank account and it says that my payment has gone through this month so I don't know why it won't let me open photoshop. Any help would be great!

Thank you!

TOPICS
Bug, Crash or freeze, Download and install, Performance, Problem or error

Views

53

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 25, 2020 0
jane-e LATEST
Adobe Community Professional ,
Sep 26, 2020

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Hi

Try these steps:

https://helpx.adobe.com/photoshop/kb/photoshop-and-macos-catalina.html

 

If you still need help, contact Adobe Customer Care: https://helpx.adobe.com/contact.html 
Click the chat icon in the lower right and type "agent".

 

If a scammer PMs you pretending to be Adobe, click the Report button and do not reply.

 

~ Jane

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Sep 26, 2020 0