Photoshop shutting down immediately

New Here ,
Jun 04, 2021 Jun 04, 2021

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I have a problem with Photoshop shutting down immediately I have opened an image. I uninstalled the program once but it did not help. I do not understand what is wrong.

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Crash or freeze, Problem or error

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Adobe Community Professional ,
Jun 04, 2021 Jun 04, 2021

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Hi, could you tell us what are the features of your computer? What type of image are you trying to open?

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New Here ,
Jun 04, 2021 Jun 04, 2021

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There are different types of images jpg, png etc. They are not very big.
Photoshop worked great until a couple of weeks ago. Then something happened. I'm wondering if it could be because I happened to save an image in a strange format I had not seen before. When I would then open that file again, Photoshop shut down. And have been doing it ever since. I have deleted the image and reinstalled Photoshop, but nothing works.

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Community Beginner ,
Jun 07, 2021 Jun 07, 2021

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I have the same problem since june 04 as well.
I had an image opened when it first crashed, and since then it just cash right out of the gate every time I try to boot it again : it open the auto-saved image (a simple jpg, no layer) and crash right away. I dont event have the time to close the image for good.
I desinstaled/reinstaled twice, no changes. I have no idea what to try next.

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New Here ,
Jun 07, 2021 Jun 07, 2021

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I have the same problem, first with my second computer, since yesterday also with my first computer (both Windows) which I normally use for PS CC.

Now I have deinstalled PS on my second computer and installed it new. The only difference ist hat before new installing I got a failure note before shut down and now the shut down comes immediatly without a failure note after opening a file.

I can not work with PS!

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Community Beginner ,
Jun 09, 2021 Jun 09, 2021

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I updated photoshop to the new version this morning and the problem seems to have been fixed!

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New Here ,
Jun 09, 2021 Jun 09, 2021

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OK good to know. I will try to do the same today. 

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New Here ,
Jun 09, 2021 Jun 09, 2021

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It seems to work for me too. Hurray!

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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We are happy that your Adobe Photoshop problem is resolved. If you need help in the future, please contact us 🙂

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Adobe Community Professional ,
Jun 10, 2021 Jun 10, 2021

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Hello, reset Photoshop's preferences by holding down Ctrl+Alt+Shift (Pc) Cmd+Opt+Shift (Mac) as you click on Photoshop's icon to start it up.

See: https://helpx.adobe.com/photoshop/using/preferences.html

If you do have access to the menu Edit>Preferences (Pc) or Photoshop>Preferences (Mac), it is possible to reset them from the General submenu.

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