photoshop software freeze while using crop function

New Here ,
Mar 23, 2021 Mar 23, 2021

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my photoshop freeze as soon as i use the crop function and changing the format !

 I tried with various photos. All other function work fine. What shall I do ? deinstall and re-install the software?

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Crash or freeze

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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What have you done for all-purpose trouble-shooting so far?
Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:
https://helpx.adobe.com/photoshop/using/preferences.html
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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New Here ,
Mar 24, 2021 Mar 24, 2021

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I have been having the same problem, I think it's only been occuring since the latest update. Other functions work fine but as soon as I try use the crop function it just freezes.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Could you please post screenshots with the pertinent Panels (Toolbar, Layers, Options Bar, …) visible? 

What are the Crop Tool’s settings? 

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New Here ,
Mar 24, 2021 Mar 24, 2021

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Thanks for getting back to me but I have just reset the preferences and it is now working ok. A bit of nuisance but hopefully now working again.

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