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Photoshop stuck on loading screen

New Here ,
Jan 13, 2020

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Photoshop is stuck on the loading home page screen and won't allow me to open new documents. I've tried uninstalling & reinstalling, and was told to try turning off the "Auto show the home screen" button but that's greyed out and won't allow me to make changes.

 

Help!

 

Screen Shot 2020-01-14 at 5.17.27 pm.png

 

Screen Shot 2020-01-14 at 5.19.57 pm.png

 

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Crash or freeze, Download and install, Mac, Performance, Problem or error

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Photoshop stuck on loading screen

New Here ,
Jan 13, 2020

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Photoshop is stuck on the loading home page screen and won't allow me to open new documents. I've tried uninstalling & reinstalling, and was told to try turning off the "Auto show the home screen" button but that's greyed out and won't allow me to make changes.

 

Help!

 

Screen Shot 2020-01-14 at 5.17.27 pm.png

 

Screen Shot 2020-01-14 at 5.19.57 pm.png

 

TOPICS
Crash or freeze, Download and install, Mac, Performance, Problem or error

Views

2.8K

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Jan 13, 2020 1
Adobe Community Professional ,
Jan 14, 2020

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Which version of Photoshop and OS?

Have you tried resetting your Photoshop Preferences ?

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Jan 14, 2020 0
New Here ,
Oct 28, 2020

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still not able to do 

option + shift + command doesnot work 

plz help

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Oct 28, 2020 0
Adobe Community Professional ,
Jan 14, 2020

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Hi,

 

Try rebuilding you preferences.

 

Dave explains how to do it here.

 

https://community.adobe.com/t5/photoshop/photoshop-cc-2017-stuck-on-loading-screen-reading-preferenc...

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Jan 14, 2020 0
Adobe Community Professional ,
Jan 14, 2020

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Alternatively, select Reset Preferences On Quit as indicated in your screenshot above.

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Jan 14, 2020 0