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Photoshop turns half-unresponsive

New Here ,
Aug 29, 2020

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Haven´t changed anything else in the system, just updated Photoshop regularely. For some reason it suddenly started to "freeze" to some degree, as in, I can´t draw/scroll/zoom anymore but I can still e.g. save the file normally. I´d guess for some reason it stops redrawing? Happens with different files and I feel like it usually happens right after scrolling around on the image (with spacebar). As I said I can just save the image and reopen it and everything will be fine again, it´s just annoying.

Not sure if the debug.log is related actually, but this is all I got

[0829/180608.742:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0829/180608.742:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0829/180608.774:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0829/180653.897:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0829/180653.897:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

 

Any ideas what could be the issue?

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Crash or freeze

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Photoshop turns half-unresponsive

New Here ,
Aug 29, 2020

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Haven´t changed anything else in the system, just updated Photoshop regularely. For some reason it suddenly started to "freeze" to some degree, as in, I can´t draw/scroll/zoom anymore but I can still e.g. save the file normally. I´d guess for some reason it stops redrawing? Happens with different files and I feel like it usually happens right after scrolling around on the image (with spacebar). As I said I can just save the image and reopen it and everything will be fine again, it´s just annoying.

Not sure if the debug.log is related actually, but this is all I got

[0829/180608.742:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0829/180608.742:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0829/180608.774:WARNING:angle_platform_impl.cc(52)] compileToBinary(230): 
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0829/180653.897:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0829/180653.897:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

 

Any ideas what could be the issue?

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Crash or freeze

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Aug 29, 2020 0
New Here ,
Sep 09, 2020

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Same problem, this is my debug.log

 

[0909/162523.468:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%202020/Required/www-rich-tooltips/build/external.js (1)
[0909/162523.531:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/162523.532:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/163019.927:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/163019.928:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/163019.962:WARNING:angle_platform_impl.cc(52)] compileToBinary(230):
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0909/164143.006:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/164143.006:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180339.463:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180339.463:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180341.577:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180341.577:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180343.760:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180343.760:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0909/180344.080:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0909/180344.080:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

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Sep 09, 2020 0
New Here ,
Sep 15, 2020

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Ditto:


[0914/172931.492:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0914/172931.492:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

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Sep 15, 2020 0
New Here ,
Sep 29, 2020

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yep, same here. I can't work anymore :

 

[0929/135349.001:INFO:CONSOLE(1)] "Long rAF frame-time", source: file:///C:/Program%20Files/Adobe/Adobe%20Photoshop%202020/Required/www-rich-tooltips/build/external.js (1)
[0929/135349.429:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135349.430:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135349.712:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135349.712:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135349.877:WARNING:angle_platform_impl.cc(52)] compileToBinary(230):
C:\fakepath(69,8-58): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them
C:\fakepath(77,9-43): warning X3571: pow(f, e) will not work for negative f, use abs(f) or conditionally handle negative values if you expect them

[0929/135351.488:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135351.488:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135357.745:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135357.746:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/135531.089:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/135531.089:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842
[0929/140053.436:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 1612
[0929/140053.436:ERROR:mf_helpers.cc(14)] Error in dxva_video_decode_accelerator_win.cc on line 842

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Sep 29, 2020 0
New Here ,
Oct 06, 2020

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Hello,

 

So NOBODY from the Adobe team can actually help us with this issue ? Photoshop still freeze and I can´t draw/scroll/zoom. A huge pain in the *ss...

 

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Oct 06, 2020 0
davescm LATEST
Adobe Community Professional ,
Oct 10, 2020

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This forum is answered by volunteer Photoshop users. We do not work for Adobe.

You can raise bug reports at the link below , where they will be seen by Adobe staff.
https://feedback.photoshop.com/photoshop_family

 

Dave

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Oct 10, 2020 0