Photoshop Update Issues

New Here ,
May 25, 2021 May 25, 2021

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My Photoshop recently updated itself and now i have both v 22.4.1 and v21.2.8 on my Creative Cloud Desktop.

Problems with one version where i cant save an edited image to jpg and with the other the Oil Paint and other features don't work (not able to be selected) when they did before.

I am not sure which version is being loaded when i click on my Desktop Shortcut for Photoshop.

 

Is anyone else having problems??

Gary

 

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Bug, Import and export, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , May 25, 2021 May 25, 2021
For 22.4, it's all explained here: https://helpx.adobe.com/photoshop/using/whats-new/2021-4.html File > Save a Copy is your new workflow. There has been lots of discussion on this new behaviour in these forums this week. https://community.adobe.com/t5/photoshop/p-save-as-formats-have-disappeared-photoshop-22-4/td-p/12034909 >>>Not sure how I ended up with 2 versions of Photoshop either?? That's usually because you updated to 22.x and opted to retain the existing version 21.x on your hard...

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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The method for saving files has changed in 22.4 If you have a layered file, you are asked to Save a Copy where jpg will be a choice.

 

Oil Paint requires OpenCL, which is dimmed out in later versions. Adobe is rewriting the GPU code and this is causing problems with some cards.

 

You can troubleshoot your GPU to see that it has the latest drivers.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

Select "Deactivate Native Canvas" under Preferences > Technology Previews, or rollback your Photoshop version to the one that last worked.

 

Also best to turn of Automatic Updates under Creative Cloud Preferences > Apps

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New Here ,
May 25, 2021 May 25, 2021

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Gave your suggestion a try but it makes no difference to the problems with either version.

Not sure how I ended up with 2 versions of Photoshop either??

Thanks

Gary

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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For 22.4, it's all explained here:

https://helpx.adobe.com/photoshop/using/whats-new/2021-4.html

 

File > Save a Copy is your new workflow.

 

There has been lots of discussion on this new behaviour in these forums this week.

https://community.adobe.com/t5/photoshop/p-save-as-formats-have-disappeared-photoshop-22-4/td-p/1203...

 

>>>Not sure how I ended up with 2 versions of Photoshop either??

 

That's usually because you updated to 22.x and opted to retain the existing version 21.x on your hard drive. You can uninstall if you prefer to have only one version installed.

https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

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New Here ,
May 26, 2021 May 26, 2021

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LATEST
Hi,

Yes, I note a lot of comments being directed at the new version.

Hoping that these will be resolved soon so we can all get back to using
Photoshop trouble free.



I don't recall opting for anything on the update. I see an icon appear
saying there is an update and it seems to mostly do its own thing.



Gary





Gary Somerville

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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It used to be installing a later version of Photoshop replaced the older one by default which caused  many complaints.

 

You can check your GPU settings. Maybe setting it to Basic can make OpenCL available:

Restart Ps to make sure the settings take.

graphics card advanced.png

Or try a Preferences Reset:

reset prefs 2020.png

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LEGEND ,
May 26, 2021 May 26, 2021

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Photoshop now works like a Mac on PC Adobe change to Photoshop to look like it is running on Mac File system  in  update 22.4 Welcome to Apple.

JJMack

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